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CHOCOLATE BOWL CAKES AND EVENTS (online shop)

    SOCIAL MEDIA MANAGER/ ENTEPRENEUR
    In-charge with Campaign and Marketing
    Optimizing post and tags in Social Networking sites
    Develop and maintain websites and blogs
    Online and offline promotion of Business
    Communicate and coordinate with suppliers, customers, and visitors
    Process customer inquiries via phone, chat, or email
    Complete Market and Internet Research

2010
VIRTUAL ASSISTANT/ APPOINTMENT SETTER
WHARTON BUSINESS FOUNDATION, BEVERLY HILLS, CA
    APPONTMENT SETTING
    INTERVIEW SETTING
    CAMPAIGNS AND MARKETING
    FILE ORGANIZING
    INTERNET MANAGEMENT
    OUTBOUND APPOINTMENT SETTER USING MAGIC JACK

2009
Convergys Philippines, Technical Support Associate (TSA) Tier 2
CALL CENTER AGENT (CEBU CITY)
    Help American Clients from the US with their Technical Problems.
    Provide Technical Support to Time Warner Cable Customers over the phone.
    Help members resolve internet, email, and browser issues.

2007
Sutherland Global Services, Technical Support Associate (TSA) tier 1/Ambassador.
Luisa Square IT Building, Villamor ST corner Jacinto Ext. Davao City.

    Help American Clients from the US with their Technical Problems.
    Responsible for providing excellent customer service to our AT&T U-Verse Members at all times.
    Manage and assist agents in a team, handle supervisor calls, does EOS reports, coach agents for improvement and commendations, and does evaluate agents through QA form.
    Efficiently and effectively solving issues presented by our AT&T U-Verse Members over the phone.

2005
Eperformax Contact Center. Domestic Directory Agent (DDA)
CALL CENTER AGENT (Buendia , Makati)

    Cater American Clients from the US with their Directory needs.
    Responsible for providing excellent customer service to our Verizon Clients.
    Provide Residential and Business Listings to customers.
    Handle Calls within 30 seconds.

2009
ENGLISH AS SECOND LANGUAGE ONLINE TEACHER
BUDDYSCHOOL- PART TIME
    ESL TEACHER-VIRTUAL CLASSROOM (SKYPE)
    Teaching English as Second Language to Students from Vietnam, Taiwan, Indonesia, Russia, Brazil, China, Spain.
    Conduct Private Classes in skype to help students with English Words Pronunciation, Enunciation and Diction.
    Help Students improve their English Conversational skills through daily conversation, reading and writing.
    Conduct One on One and Group Classes with the use of headset and video camera.

2004
Landbank of the Philippines, Accounting Clerk (Practicumer)
Bajada street, Davao City.
    Assist Employees in bookkeeping.
    Ensure that checks are properly filed and signed.
    Help employees in making sure that the entries in the Income statement is correct.","rawText":"2012 - PRESENT CHOCOLATE BOWL CAKES AND EVENTS (online shop)  SOCIAL MEDIA MANAGER/ ENTEPRENEUR  In-charge with Campaign and Marketing  Optimizing post and tags in Social Networking sites  Develop and maintain websites and blogs  Online and offline promotion of Business  Communicate and coordinate with suppliers, customers, and visitors  Process customer inquiries via phone, chat, or email  Complete Market and Internet Research 2010 VIRTUAL ASSISTANT/ APPOINTMENT SETTER WHARTON BUSINESS FOUNDATION, BEVERLY HILLS, CA  APPONTMENT SETTING  INTERVIEW SETTING  CAMPAIGNS AND MARKETING  FILE ORGANIZING  INTERNET MANAGEMENT  OUTBOUND APPOINTMENT SETTER USING MAGIC JACK 2009 Convergys Philippines, Technical Support Associate (TSA) Tier 2 CALL CENTER AGENT (CEBU CITY)  Help American Clients from the US with their Technical Problems.  Provide Technical Support to Time Warner Cable Customers over the phone.  Help members resolve internet, email, and browser issues. 2007 Sutherland Global Services, Technical Support Associate (TSA) tier 1/Ambassador. Luisa Square IT Building, Villamor ST corner Jacinto Ext. Davao City.  Help American Clients from the US with their Technical Problems.  Responsible for providing excellent customer service to our AT&T U-Verse Members at all times.  Manage and assist agents in a team, handle supervisor calls, does EOS reports, coach agents for improvement and commendations, and does evaluate agents through QA form.  Efficiently and effectively solving issues presented by our AT&T U-Verse Members over the phone. 2005 Eperformax Contact Center. Domestic Directory Agent (DDA) CALL CENTER AGENT (Buendia , Makati)  Cater American Clients from the US with their Directory needs.  Responsible for providing excellent customer service to our Verizon Clients.  Provide Residential and Business Listings to customers.  Handle Calls within 30 seconds. 2009 ENGLISH AS SECOND LANGUAGE ONLINE TEACHER BUDDYSCHOOL- PART TIME  ESL TEACHER-VIRTUAL CLASSROOM (SKYPE)  Teaching English as Second Language to Students from Vietnam, Taiwan, Indonesia, Russia, Brazil, China, Spain.  Conduct Private Classes in skype to help students with English Words Pronunciation, Enunciation and Diction.  Help Students improve their English Conversational skills through daily conversation, reading and writing.  Conduct One on One and Group Classes with the use of headset and video camera. 2004 Landbank of the Philippines, Accounting Clerk (Practicumer) Bajada street, Davao City.  Assist Employees in bookkeeping.  Ensure that checks are properly filed and signed.  Help employees in making sure that the entries in the Income statement is correct.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/cb5a1516be392b6efffefa71da8c66d2/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"C.","companyId":898475,"companyHash":"cb5a1516be392b6efffefa71da8c66d2","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"PH","name":"Philippines","class":"flag flag-ph","url":"https://www.workana.com/en/freelancers/philippines?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 5.00","isSet":true,"currency":"USD","amount":"5.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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