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BPO Team Lead (1 yr)
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BPO Team Lead (2 yrs ) and Associate (3 yrs)
     Banking, mortgage, P&C.
    Customer accounts maintenance, delivery, updates, email requests, deposits and withdrawls.
    Creation of macros to facilitate work.
    Word
    Excel

2009-2010    iGate Global Solutions    Zapopan, Jalisco
S2
    Help customers manage their accounts.
    Transfers.
    Online assistance
    Payments & payment arrangements
    Foreclosures

2008-2009    Teletech    Tlaquepaque, Jalisco
Customer Service Representative II
    Help customers manage their accounts.
    Transfers.
    Online assistance as well as by e-mail.

2007-2008    ServiNext (HP & SUN Microsystems)    Puebla, Puebla
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    Warranty extensions.
    Online assistance as well as by e-mail.
    Caribbean contact for English speakers.
    DHL/UPS/FedEx contact.

2005-2007    MAC (ECLA SA de CV)    GDL, Jalisco
Assistant Manager/Manager
    Place orders.
    Manage Schedules.
    Inventory.
    Make-Up.

2003-2005    Macy’s West    Modesto, CA
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    Manage Schedules.
    Inventory.
    Call customers when new designs would come, shopping for them.
    Projection of sales
    Merchandising
2002-2003    Sears    Modesto, CA
Assistant Supervisor/Stock/Sales
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    Manage sales associates schedules.
    Inventory for shoe stock room.
    Call customers when new designs would come, shopping for them.
    Projection of sales
    Merchandising
2001-2002    NCLUSD (School District)    Newman, CA
Translator/Clerical/Administrator
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    Permission slips.
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