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9 years of experience in ecommerce Websites (mercadolibre.com and others platforms)
8 years of experience in the area of customer service/support, sales and affter-sales support.
4 years of experience in the following areas: quality control, billing, Continus improvement of methods and work procedures, inventory management. Warehouse Logistics Management Indicators.

Main Skills
Online Writing – Copywriting- Photo editing– Social networks
•    I´m focus in compelling and create appropriate content for blogs, tweets , Instagram and Facebook posts (mainly) and other social networks
•    Persuasive writing, Creation of profiles of social networks and management of the same ones(photo editing, profile creation, posts, community management, upload content, blog article redaction, etc) .
•     I have experience as a writer, including copywriting, blog redacting, technical writing, sell sheets, products desciption, email marketing and email communications.
•    I have created ecommerce pages, promotional e-mails, online catalogs, etc

Engineering assistance /Industrial Engineering support (administrative and operational)
related to: Manufacturing Processes, Quality Control, Industrial Safety Analysis, Kaizen Methodologies, engineering methods, preparation of manuals of procedures and others.

Ecommerce
•    Design and Photo Editing
•    upload pictures and data to website
•    catalogs creation and management
•    Customer service
•    receipt of orders and follow up to orders payment processing (banking and credit card
plataform)
•    Staff supervicion.
•    Creation of web templates, product description,sales sheets (persuasive writing)

Administrative support - Customer Service – Customer Support
•    Customer Support.
•    Billing and budgeting management
•    Sales Team Support .After sales support.
•    agenda organization (Creation of tasks lists, appointments and meetings to perform, others, training cordination, others)
•    Power point Presentations and other kind of presentations.
•    Corporate letters and technical reports

Documents Proccesing – Transcription – Data Management
•    Email management
•    Documents Conversion (Word or Excel to PDF/ JPG/ other formats and viceversa).-Documents Translation ( English – Spanish / Spanish – English)
•    Web Research. (Strategic information for your business, Research your competition, Search for prospects, Search for information on sectors of your interest, and any kind tecnichal investigation).
•    Data Entry (Load information into database and tables, Web data, Create contact lists, Fill out Web Forms, and others). Data extraction

I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

I am a freelancer and we can schedule the work hours , according to your needs and requeriments.","rawText":"My career has been an experience between sales and engineering, which makes me a professional more complete and integral. 9 years of experience in ecommerce Websites (mercadolibre.com and others platforms) 8 years of experience in the area of customer service/support, sales and affter-sales support. 4 years of experience in the following areas: quality control, billing, Continus improvement of methods and work procedures, inventory management. Warehouse Logistics Management Indicators. Main Skills Online Writing – Copywriting- Photo editing– Social networks • I´m focus in compelling and create appropriate content for blogs, tweets , Instagram and Facebook posts (mainly) and other social networks • Persuasive writing, Creation of profiles of social networks and management of the same ones(photo editing, profile creation, posts, community management, upload content, blog article redaction, etc) . • I have experience as a writer, including copywriting, blog redacting, technical writing, sell sheets, products desciption, email marketing and email communications. • I have created ecommerce pages, promotional e-mails, online catalogs, etc Engineering assistance /Industrial Engineering support (administrative and operational) related to: Manufacturing Processes, Quality Control, Industrial Safety Analysis, Kaizen Methodologies, engineering methods, preparation of manuals of procedures and others. Ecommerce • Design and Photo Editing • upload pictures and data to website • catalogs creation and management • Customer service • receipt of orders and follow up to orders payment processing (banking and credit card plataform) • Staff supervicion. • Creation of web templates, product description,sales sheets (persuasive writing) Administrative support - Customer Service – Customer Support • Customer Support. • Billing and budgeting management • Sales Team Support .After sales support. • agenda organization (Creation of tasks lists, appointments and meetings to perform, others, training cordination, others) • Power point Presentations and other kind of presentations. • Corporate letters and technical reports Documents Proccesing – Transcription – Data Management • Email management • Documents Conversion (Word or Excel to PDF/ JPG/ other formats and viceversa).-Documents Translation ( English – Spanish / Spanish – English) • Web Research. (Strategic information for your business, Research your competition, Search for prospects, Search for information on sectors of your interest, and any kind tecnichal investigation). • Data Entry (Load information into database and tables, Web data, Create contact lists, Fill out Web Forms, and others). Data extraction I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a freelancer and we can schedule the work hours , according to your needs and requeriments.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/d14a62786568d27b561e452b66657902/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Community Manager and Strategist -Fitness Company (Michigan, USA)
January 2019- July 2019
-Copywriting, photo editing and social media management (persuasive writing, social media content profiles and management, post creation, community management, upload content in website / blog, Ads management. Insights and metrics results measurement.

Customer service management in digital channels - Beauty Company (Argentina,
September 2017 December 2018.
Customer service,manage calendar and appointments, claims and suggestions management through digital channels. Suggest and implement new procedures and improvements: increase business strategies, sales strategies, improvements in customer service. Ads management. Insights and metrics results measurement.

Social Media Strategist / Video Content Creator (Remote)
V.V. Marketing Solutions - Puerto Rico
May 16- May 18
Working with the marketing team to develop SEO-friendly copy, graphics and videos for the digital marketing initiatives focused on the web and social media. Other media resources include video for newsletters, emails, and other communication vehicles as deemed appropriate.
Support on social media accounts content creation and strategies. Ads management. Results and metrics measurement.","rawText":"Community Manager and Strategist -Fitness Company (Michigan, USA) January 2019- July 2019 -Copywriting, photo editing and social media management (persuasive writing, social media content profiles and management, post creation, community management, upload content in website / blog, Ads management. Insights and metrics results measurement. Customer service management in digital channels - Beauty Company (Argentina, September 2017 December 2018. Customer service,manage calendar and appointments, claims and suggestions management through digital channels. Suggest and implement new procedures and improvements: increase business strategies, sales strategies, improvements in customer service. Ads management. Insights and metrics results measurement. Social Media Strategist / Video Content Creator (Remote) V.V. Marketing Solutions - Puerto Rico May 16- May 18 Working with the marketing team to develop SEO-friendly copy, graphics and videos for the digital marketing initiatives focused on the web and social media. Other media resources include video for newsletters, emails, and other communication vehicles as deemed appropriate. Support on social media accounts content creation and strategies. Ads management. Results and metrics measurement.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/d14a62786568d27b561e452b66657902/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Hansel P.","companyId":513729,"companyHash":"d14a62786568d27b561e452b66657902","ratingData":{"rating":4.6699999999999999,"hasRating":true,"width":"width: 93.40%","noRatings":"No ratings yet","average":4.6699999999999999,"ratingText":"4.67 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"PA","name":"Panama","class":"flag flag-pa","url":"https://www.workana.com/en/freelancers/panama?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 9.00","isSet":true,"currency":"USD","amount":"9.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Sales & Marketing"},"public":true,"clarificationText":"Allowed formats:
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