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In charge of Costa Rica Payroll process in a monthly basis. Data analysis and submission thru flexi forms (new hires, data change, earnings and allowances, time off, terminations) to a third party (ADP). Analysis of payroll results between third party and VMWare, journal entries, open items from G/L team resolution, generation of post payroll reports, terminations calculation according Costa Rica’s legislation, cases and queries resolution from employees thru Talisma tool.
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IBM / NA Payroll Practitioner (2013-2017)
Experience with US and Canada Payroll in the Procter & Gamble account for Monthly, Biweekly and expats regular runs, off cycles,special runs, accounting posting and complex cases, journal entries, open items resolution with internal G/L team (BSR) with cases in JIRA tool as well as cases with P&G accounting team (Treasury), system configurations/changes in SAP thru tickets with IT department in service manager platform. Contact center and HR payroll cases resolution thru zendesk platform

Process improvements and projects that caused a saving to the company and the client, thru data & timing analysis, worked with IT and projects team to develop new solutions and automation for manual processes in SAP such as: back-end payroll process for Canada payroll run, automatic accounting posting for Canada.
Canada and US overpayments processes such as: overpayments breakdown calculation, overpayments letters (notifications) creation, overpayments G/L accounts open balances, overpayments cases, reports and data analysis in order to reduce the amount of overpayments detected in every payroll run.
Canada and US replacements processes, wires transfers, checks generation, banking, payroll and treasury accounting, open items analysis,research and resolution, process improvements to avoid delays in the daily operations, replacements cases resolution.","rawText":"VMware Costa Rica Ltda / Payroll Analyst (2017-current) In charge of Costa Rica Payroll process in a monthly basis. Data analysis and submission thru flexi forms (new hires, data change, earnings and allowances, time off, terminations) to a third party (ADP). Analysis of payroll results between third party and VMWare, journal entries, open items from G/L team resolution, generation of post payroll reports, terminations calculation according Costa Rica’s legislation, cases and queries resolution from employees thru Talisma tool. Manual checks process for US regular and intern terminated employees, termination calculation based on the data from ADP and workday system. IBM / NA Payroll Practitioner (2013-2017) Experience with US and Canada Payroll in the Procter & Gamble account for Monthly, Biweekly and expats regular runs, off cycles,special runs, accounting posting and complex cases, journal entries, open items resolution with internal G/L team (BSR) with cases in JIRA tool as well as cases with P&G accounting team (Treasury), system configurations/changes in SAP thru tickets with IT department in service manager platform. Contact center and HR payroll cases resolution thru zendesk platform Process improvements and projects that caused a saving to the company and the client, thru data & timing analysis, worked with IT and projects team to develop new solutions and automation for manual processes in SAP such as: back-end payroll process for Canada payroll run, automatic accounting posting for Canada. Canada and US overpayments processes such as: overpayments breakdown calculation, overpayments letters (notifications) creation, overpayments G/L accounts open balances, overpayments cases, reports and data analysis in order to reduce the amount of overpayments detected in every payroll run. Canada and US replacements processes, wires transfers, checks generation, banking, payroll and treasury accounting, open items analysis,research and resolution, process improvements to avoid delays in the daily operations, replacements cases resolution.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/d261f7ff668097c53b07ea3ca5236278/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"J. P. D.","companyId":959121,"companyHash":"d261f7ff668097c53b07ea3ca5236278","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"CR","name":"Costa Rica","class":"flag flag-cr","url":"https://www.workana.com/en/freelancers/costa-rica?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 10.00","isSet":true,"currency":"USD","amount":"10.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Finance & Management"},"public":true,"clarificationText":"Allowed formats:
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Meus clientes têm muito a dizer sobre mim: 1. “Não poderia recomendar outra pessoa, valeu 100% o meu investimento!” 2. “Extremamente impressionado, eu trabalho nesse ramo há anos e ainda não consigo acreditar nesse projeto” 3. “Nossos clientes amaram o novo projeto, que loucura…” 4. “O que o Thiago fez foi pura magia, nossos investidores disseram que esse foi o projeto mais efetivo que já tivemos” Nem todo negócio é meu cliente e alguns sinais podem mostrar que não seremos uma boa dupla, incluindo: 1. “A empresa está com dificuldades para realizar pagamentos” (Não posso aceitar isso em sã consciência) 2. “Eu estou pagando, então você vai fazer tudo o que eu quiser” (Desrespeito) 3. “Eu preciso de 2 projetos pelo mesmo valor” (Projetos diferentes, valores diferentes) Eu desenvolvi mais de 100 projetos com empreendedores que tiveram sucesso, então eu tenho uma visão 360 graus de cada projeto que chega para mim. 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I eagerly look forward to the opportunity to contribute to your success and tackle challenges with determination.","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/dj/foto_160_160.jpg","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/co/foto_30_30.jpg","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/jd/foto.jpg","width":3616,"height":3936},"profile":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/mc/foto_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/xq/foto_300_300.jpg","width":300,"height":300}},"country":"MX","lastActive":"2024-05-06 20:06:07","created":"2023-06-23 21:12:52","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":false,"worker":{"id":6739642,"slug":"carolina-maldonado-21","canInvite":false,"skills":{"543":{"id":543},"528":{"id":528},"893":{"id":893},"535":{"id":535},"298":{"id":298},"592":{"id":592}},"history":"Soy una profesional altamente motivada y orientada a los detalles con más de 12 años de experiencia en soporte al cliente, soporte administrativo, planificación de viajes y tareas administrativas. Tengo habilidades en varios softwares, soy confiable y muy responsable, con buenas habilidades de comunicación y la capacidad de anticipar las necesidades del cliente. Tengo un historial comprobado de brindar un servicio al cliente de alta calidad. Comencé mi carrera en la industria turística como agente de viajes ofreciendo atractivos paquetes turísticos y ayudado a muchos viajeros con la búsqueda y reservación de servicios de viaje. Mi siguiente salto profesional fue en el área financiera-administrativa siendo soporte administrativo, generando la facturación de horas de vuelo y mantenimiento de jets privados; también manteniendo en orden la cartera de clientes y recuperando los pagos de las cuentas con más de 90 días de vencimiento. Años posteriores comencé a utilizar el sistema SAP para la compra de servicios de viaje, la organización y reservación de salas de negocios para una empresa de logística; proponiendo la automatización del proceso de planeación de viajes de negocios. En mi siguiente escalón profesional combine el turismo y la administración siendo la Travel Manager de una importante armadora automotriz, responsabilizándome de todos los procesos de viajes de negocios de la compañía desde su planeación, apoyo durante el viaje hasta el registro y control de gastos de viaje, brindando un excepcional atención y soporte al cliente. Adquirí importantes habilidades dando soporte administrativo al manager del área detectando oportunidades de mejora y preparando presentaciones sobre los KPIs, proyectos y optimizaciones para el consejo directivo; durante esos años y gracias a que estudie una maestría tuve la oportunidad de convertirme en Project Manager dando seguimiento y cierre la implementación de una herramienta tecnológica para la planeación y reservación de viajes de negocios ahorrando tiempo y recursos. En mi más reciente experiencia y como parte de mi crecimiento profesional volvía a las actividades de cuentas por cobrar siendo la responsable de la facturación, cobranza, actividades para auditorias y registros contables de la compañía, permitiéndome perfeccionar mis habilidades de análisis, orientación al detalle, innovación y atención a clientes internacionales. Soy bilingüe, el español es mi lengua nativa y durante mi camino profesional he podido alcanzar un nivel avanzado de inglés y nivel principiante-intermedio de alemán. Una de mis principales responsabilidades ha sido la atención al cliente, donde he tenido la oportunidad de interactuar con una amplia variedad de clientes, brindando un servicio de alta calidad y estableciendo relaciones sólidas a largo plazo. Mi orientación al detalle y habilidades de comunicación me han permitido comprender las necesidades de los clientes y ofrecer soluciones efectivas. ----------------------------------------------------------------- I´m highly motivated and detail-oriented professional with 12+ years of experience providing customer support services, administrative support, travel planning and administrative tasks. Skilled in various software programs, reliable and dependable with good communication skills and the ability to anticipate customer needs. Proven track record of providing quality customer service. I initiate my career in the tourism industry as a travel agent, offering attractive travel packages and assisting many travelers with the search and booking of travel services. My next professional step was in the financial-administrative area, where I worked as an administrative support, generating flight hours billing and maintaining private jet maintenance records. I also managed client portfolios and collected past due loans with more than 90 days outstanding. In subsequent years, I started using the SAP system for purchasing travel services, organizing, and booking meeting rooms for a logistics company. I proposed the automation of the business travel planning process. In my next career move, I combined my knowledge of tourism and administration, becoming the Travel Manager for a major automotive manufacturer. I was responsible for all business travel processes, from planning and travel support to expense reporting and control. I provided exceptional customer support and attention. I gained important skills in administrative support, identifying improvement opportunities, and preparing presentations on KPIs, projects, and optimizations for the board of directors. During those years, and thanks to my master's degree, I had the opportunity to become a Project Manager, overseeing the implementation of a technological tool for business travel planning and reservation, saving time and resources. In my most recent experience, as part of my professional growth, I returned to accounts receivable activities, responsible for billing, collections, audit activities, and accounting records for the company. This allowed me to refine my analytical skills, attention to detail, innovation, and customer service, especially for international clients. I am bilingual, with Spanish as my native language, and I have reached an advanced level of English and a beginner-intermediate level of German during my professional journey. One of my main responsibilities has been customer service, where I have had the opportunity to interact with a wide variety of clients, providing high-quality service and establishing long-lasting relationships. My attention to detail and communication skills have allowed me to understand customer needs and provide effective solutions.","rating":5,"ranking":517,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. Leer más","explain":"Este es el segundo nivel. Implica que el freelancer ya completó al menos un proyecto con buena calificación en Workana y está listo para seguir trabajando. Revisa su perfil para conocer más a fondo todas sus habilidades. Leer más"},"completed":0,"hourlyRate":{"rate":175,"currency":"MXN"},"badges":[],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/c9d4a1187296f027fe15bb584c6cbeca","logoUrl":"https://cf.workana.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/dj/foto_160_160.jpg","truncatedCompanyDescription":"A lo largo de mi carrera profesional, he destacado en actividades de soporte administrativo, facturación, manejo de cartera de clientes, planificación de viajes y atención al cliente. Mi enfoque en la organización, la...","ratingData":{"label":"5 of 5.00","stars":5},"countryData":{"country":"MX","name":"Mexico","class":"flag flag-mx","url":"https://www.workana.com/en/freelancers/mexico?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"skillTags":[{"anchorText":"Travel Planning","anchorLink":"https://www.workana.com/en/hire/travel-planning","isCertified":false,"title":"Travel Planning - Freelancers"},{"anchorText":"Customer Service","anchorLink":"https://www.workana.com/en/hire/customer-service","isCertified":false,"title":"Customer Service - Freelancers"},{"anchorText":"Admin Support","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Microsoft Excel","anchorLink":"https://www.workana.com/en/hire/microsoft-excel","isCertified":false,"title":"Microsoft Excel - Freelancers"},{"anchorText":"SAP","anchorLink":"https://www.workana.com/en/hire/sap","isCertified":false,"title":"SAP - Freelancers"},{"anchorText":"Finance & Management","anchorLink":"https://www.workana.com/en/hire/finance-management","isCertified":false,"title":"Finance & Management - Freelancers"}]}],"viewAllUrl":"https://www.workana.com/en/freelancers?ref=freelancer_view","g11n":{"title":"Other freelancers in our spotlight:","viewAll":"View all profiles","hire":"Hire","viewDetails":"View more","completedProjects":"Completed projects:"}},"backgrounds":{"show":false},"actions":{"directPaymentUrl":"https://www.workana.com/checkout/direct/d261f7ff668097c53b07ea3ca5236278","directPaymentText":"Send direct payment"},"bannerAccelerator":null}