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Excellent interpersonal skills, excel in dealing customer confidently. Committed to do whatever it takes to meet deadlines, ability to work under pressure. Business acumen with organizational, communication and presentational skills. Quite flexible and adaptable working with creative ideas, an effective persuasive negotiator, leadership, teamwork, problem solving and quick decision making, achieving goals on the way through perseverance and motivation. Diligent and highly skilled professional with broad understanding of social media, email marketing and online survey campaign.","rawText":"Professional experience in dealing with B2B and B2C business market, involved in BTL marketing activities, Exceptional knowledge in sales, marketing, market research, revenue management, business development, administration, logistics, events management, public speaking, communications and reservations functions. Excellent interpersonal skills, excel in dealing customer confidently. 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Hires, manages and trains staff in all technical and non-technical aspects of their role including restaurant standards of quality and service. Creates, maintains and distributes weekly schedules for staff.

Senior Sales & Marketing Manager Ramada Riyadh Hotel, Riyadh – Saudi Arabia (Jan.’16 – Dec’16) Attract national/international clients, selling rooms, meeting space, outside catering, banquet and other services to corporate sector, Industrial factories, Govt. sector, travel agencies and online booking agents, preparing proposals and invoices using OPERA, check for competition in the area. Involve in BTL marketing activities, coordinating outsourcing marketing agencies for marketing different hotel deals through coupons.  Acts as the Manager on Duty (MOD) when all other management staff has departed for the evening and supervises any remaining staff in the hotel. Works with remaining staff to complete tasks in an effective and efficient manner.  Performing weekly Duty Manager work to cross check all functions and on-duty staff for Restaurant, F&B department, Front Office, Housekeeping, GYM and Outside pool.Solve any problem occurs and prepare a Duty Manager Report, send to all departments including GM for any action needed and for information. Also discussing any issues in daily executive management meeting.

Sales & Marketing Manager Best Western Orchid Hotel, Riyadh – Saudi Arabia (Jan.’15 – Dec.’15) Attract national and international clients, analyzing market trends, coordinate with online booking agents (Expedia, Agoda, etc.) by phone and on email, manage restaurant & banquet business, outside catering, closing business deals, and managing sales teams, also performed duty as Hotel Manager for smooth hotel operations during out-station of GM, handling and checking for staff on-duty and clients issues for Restaurant, F&B department, Front office and Housekeeping department for smooth daily activities, resolving any problems occurs and reporting directly to GM.  Responsible for preparing publicity material, flyers, brochures, restaurant menus, coordinate with customers through social media sources on updating different deals and events in the hotel.  Check for restaurant’s staff and customer-service standard during activates in the restaurant and conference rooms, oversee food availability and quality, interaction with the customers for feed backs.

Assistant Manager Sales Oxford University Press, Karachi–Pakistan (Oct.’07 – July.’14) Building business within assigned territory in Karachi and Interior Sindh, by visiting schools, using a variety of sales techniques. Targeting potential customers and assessing opportunities for sales. Work with customer complaints, analyze budgets, and streamline sales process. Visiting schools for providing textbooks knowledge and other details. Handle all problems and inquiries from the customer. Make sure order taken from the customer on time and delivered with the customer satisfaction. Arrange seminar, workshop and meeting with new schools to promote the textbooks, arrange necessary teacher’s workshop and teacher’s training sessions. Worked closely with Finance, warehouse and customer services departments for departure products to customers on time and take care of account receivable and cash deposit in bank. Used SAP SD Sales module for entering customer data, printing reports and invoices.

Sales & Marketing Manager Liberty Books (Pvt.) Limited, Karachi–Pakistan (Oct.’06 – Sep.’07) Building business using a variety of sales techniques by visiting schools, libraries, colleges and corporate customers. Targeting potential schools and assessing opportunities for sales. Supervise sales team, analyze budgets, and determine ways to streamline and improve the sales process. Arranging workshop, seminars and other educational events.Coordinate with finance, warehouse and customer service department for product delivery procedure and account receivable management.Manage publicity material, flyers, brochures and other related materials.Handle customer’s queries and problems. Provide training to the new employees in administrative tasks.

Business Development & Administration Manager Ideal House, Riyadh–Saudi Arabia (May’04 – June’06) Responsible for planning and implementing sales, marketing and business development programs, targeted toward existing and new markets for promoting IT text books in Saudi Arabia’s international school. Managing a team of 10 staff members. Monitoring of staff administration including holiday and sickness tracking. Assisting with the preparation of the monthly management accounts. Organizing meetings and ensuring senior managers are well prepared for that.Maintaining & developing the office filing systems both on paper and computer. Ensuring that any concerns or complaints are dealt with appropriately also involved with recruitment process. Printing and publishing IT textbooks to be given to registered international schools in Riyadh and Eastern Province. Arranging training for client’s teaching staff, helping in developing teachers resources and worksheets. Deals with account receivable/ payable and petty cash.

Sr.Computer Instructor New Horizons Computer Learning Center, Riyadh–Saudi Arabia (May’98 – Apr.’04) Division of “Al-Khaleej Training & Electronic Industries” Computer training using a variety of teaching aides including multimedia projector, overhead projections, and videos all over Saudi Arabia, to a large size of the class, in a one-on-one situation, and also on-site training to corporate clients.Evaluated training requirements for each division, consulting with department managers, HR and external resources. Execute training programs to facilitate meeting organizational goals and individual professional needs.

Marketing & Administration Manager Gulf Wave Trading Est., Riyadh–Saudi Arabia (Mar.’96 – Apr.’98) Promote FMCG products, increase customer awareness, supervise marketing team, planning, implementing new marketing strategies. Supports operations by supervising staff; planning, organizing, and implementing administrative systems. Oversee warehouse operations. Inventory goods that arrive from manufacturer.Oversee the transportation of goods from production site to consumer to customer.Collaborate with sales department to ensure that products reach the right markets at the optimal time.Determine what goods sell best to commercial businesses and consumers. Book orders over the phone, through email and by personal visits. Put together catalogues advertising products.

Procurement &Purchase Officer Pakistan Services Ltd., Karachi–Pakistan (Feb.’95 – Feb.’96) (Owners/Operators of PEARL CONTINENTAL HOTELS in Pakistan) - Process purchasing transactions for equipment, materials, food & beverage supplies and services based on the stock level. Evaluate suppliers based on price, quality, service, availability, reliability and delivery on time, negotiate contracts, review product quality and delivery of purchased products on time.Prepare quotation, invoices and check for account payable/receivable,responding to RFP's in a timely manner and conducting site inspections. Research out for new suppliers, interview vendors and visit suppliers’ plants and distribution centers to examine products, maintain relationships, negotiates with vendors to get better prices, deals and prompt delivery.

Computer Instructor / Lab. Supervisor Petroman Computer Institute, Karachi–Pakistan (Oct.’88 – Jan.’95) Teaches various computer courses to Diploma classes, ensuring that class materials are up to date, reviewing curriculum and demonstrating professionalism in dealing with others. Provides user, software, and hardware assistance. Supervises, trains, and coordinates scheduling of lab assistants. Administers lab computer networks, maintains printers and supplies.Managed the delivery of all current training and development offerings for the customers.Participated in conducting needs analysis. Coordinate with other departments as required, optimizing system capability to meet the needs of the customers.Developed and provided quarterly reporting on training and development metrics, including number of courses, participant profiles and evaluation results, to business line clients.Ensured evaluations were conducted on all training and development programs in line with the approved evaluation strategy.Provided evaluation summaries to the facilitators in a timely manner.Provided feedback to customers and managers about training and development programs.

Assist. Computer Programmer/Instructor Computer Systems & Services, Karachi (Jan.’85 – Sept.’88) Developing and modification of customized computer programs, testing, preparation of program operating procedures and documentation. Also teaches various computer courses to classes, ensuring that class materials are up to date.Identified training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers.Designed and developed training and development programs based on both the organization's and the individual's needs. Considered the costs of planned programs and kept within budgets.Devised individual learning plans. Produced training materials for in-house courses. Assisted in managing the delivery of training and development programs.","rawText":"Duty Manager / Front Office Coordinator Days Inn Hotel, Karachi – Pakistan (May’17 – Feb.’18) Perform regular checkup from floor to floor, rooms, conference rooms, GYM, Restaurant & Coffee shop, kitchen and interior and exterior of hotel. Make sure all the service staffs are available in their department with clean and proper uniforms. Responsible for ensuring the highest level of member service by overseeing all aspects of service and service staff in restaurant and coffee shop during operating hours, while working in a clean and safe environment, and meeting all financial goals for marketing and expenses. Resolve any problem occur due to guests or staffs. Make decision and take necessary actions and inform concern department next day in the management meeting. Hires, manages and trains staff in all technical and non-technical aspects of their role including restaurant standards of quality and service. Creates, maintains and distributes weekly schedules for staff. Senior Sales & Marketing Manager Ramada Riyadh Hotel, Riyadh – Saudi Arabia (Jan.’16 – Dec’16) Attract national/international clients, selling rooms, meeting space, outside catering, banquet and other services to corporate sector, Industrial factories, Govt. sector, travel agencies and online booking agents, preparing proposals and invoices using OPERA, check for competition in the area. Involve in BTL marketing activities, coordinating outsourcing marketing agencies for marketing different hotel deals through coupons.  Acts as the Manager on Duty (MOD) when all other management staff has departed for the evening and supervises any remaining staff in the hotel. Works with remaining staff to complete tasks in an effective and efficient manner.  Performing weekly Duty Manager work to cross check all functions and on-duty staff for Restaurant, F&B department, Front Office, Housekeeping, GYM and Outside pool.Solve any problem occurs and prepare a Duty Manager Report, send to all departments including GM for any action needed and for information. Also discussing any issues in daily executive management meeting. Sales & Marketing Manager Best Western Orchid Hotel, Riyadh – Saudi Arabia (Jan.’15 – Dec.’15) Attract national and international clients, analyzing market trends, coordinate with online booking agents (Expedia, Agoda, etc.) by phone and on email, manage restaurant & banquet business, outside catering, closing business deals, and managing sales teams, also performed duty as Hotel Manager for smooth hotel operations during out-station of GM, handling and checking for staff on-duty and clients issues for Restaurant, F&B department, Front office and Housekeeping department for smooth daily activities, resolving any problems occurs and reporting directly to GM.  Responsible for preparing publicity material, flyers, brochures, restaurant menus, coordinate with customers through social media sources on updating different deals and events in the hotel.  Check for restaurant’s staff and customer-service standard during activates in the restaurant and conference rooms, oversee food availability and quality, interaction with the customers for feed backs. Assistant Manager Sales Oxford University Press, Karachi–Pakistan (Oct.’07 – July.’14) Building business within assigned territory in Karachi and Interior Sindh, by visiting schools, using a variety of sales techniques. Targeting potential customers and assessing opportunities for sales. Work with customer complaints, analyze budgets, and streamline sales process. Visiting schools for providing textbooks knowledge and other details. Handle all problems and inquiries from the customer. Make sure order taken from the customer on time and delivered with the customer satisfaction. Arrange seminar, workshop and meeting with new schools to promote the textbooks, arrange necessary teacher’s workshop and teacher’s training sessions. Worked closely with Finance, warehouse and customer services departments for departure products to customers on time and take care of account receivable and cash deposit in bank. Used SAP SD Sales module for entering customer data, printing reports and invoices. Sales & Marketing Manager Liberty Books (Pvt.) Limited, Karachi–Pakistan (Oct.’06 – Sep.’07) Building business using a variety of sales techniques by visiting schools, libraries, colleges and corporate customers. Targeting potential schools and assessing opportunities for sales. Supervise sales team, analyze budgets, and determine ways to streamline and improve the sales process. Arranging workshop, seminars and other educational events.Coordinate with finance, warehouse and customer service department for product delivery procedure and account receivable management.Manage publicity material, flyers, brochures and other related materials.Handle customer’s queries and problems. Provide training to the new employees in administrative tasks. Business Development & Administration Manager Ideal House, Riyadh–Saudi Arabia (May’04 – June’06) Responsible for planning and implementing sales, marketing and business development programs, targeted toward existing and new markets for promoting IT text books in Saudi Arabia’s international school. Managing a team of 10 staff members. Monitoring of staff administration including holiday and sickness tracking. Assisting with the preparation of the monthly management accounts. Organizing meetings and ensuring senior managers are well prepared for that.Maintaining & developing the office filing systems both on paper and computer. Ensuring that any concerns or complaints are dealt with appropriately also involved with recruitment process. Printing and publishing IT textbooks to be given to registered international schools in Riyadh and Eastern Province. Arranging training for client’s teaching staff, helping in developing teachers resources and worksheets. Deals with account receivable/ payable and petty cash. Sr.Computer Instructor New Horizons Computer Learning Center, Riyadh–Saudi Arabia (May’98 – Apr.’04) Division of “Al-Khaleej Training & Electronic Industries” Computer training using a variety of teaching aides including multimedia projector, overhead projections, and videos all over Saudi Arabia, to a large size of the class, in a one-on-one situation, and also on-site training to corporate clients.Evaluated training requirements for each division, consulting with department managers, HR and external resources. Execute training programs to facilitate meeting organizational goals and individual professional needs. Marketing & Administration Manager Gulf Wave Trading Est., Riyadh–Saudi Arabia (Mar.’96 – Apr.’98) Promote FMCG products, increase customer awareness, supervise marketing team, planning, implementing new marketing strategies. Supports operations by supervising staff; planning, organizing, and implementing administrative systems. Oversee warehouse operations. Inventory goods that arrive from manufacturer.Oversee the transportation of goods from production site to consumer to customer.Collaborate with sales department to ensure that products reach the right markets at the optimal time.Determine what goods sell best to commercial businesses and consumers. Book orders over the phone, through email and by personal visits. Put together catalogues advertising products. Procurement &Purchase Officer Pakistan Services Ltd., Karachi–Pakistan (Feb.’95 – Feb.’96) (Owners/Operators of PEARL CONTINENTAL HOTELS in Pakistan) - Process purchasing transactions for equipment, materials, food & beverage supplies and services based on the stock level. 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Me chamo Diego Borges e sou profissional da área de Tecnologia da Informação, com ampla experiência em desenvolvimento web, aplicativos, plataformas, automação, integração de sistemas, produção de conteúdo digital e marketing. Sou certificado pela EBAC – Escola Britânica de Artes Criativas e Tecnologia, uma das instituições mais reconhecidas do setor, com formação em Desenvolvedor Full Stack Python. Formado em Gestão da Tecnologia da Informação pela Faculdade Impacta de Tecnologia. Minhas Especialidades Técnicas: Desenvolvimento Web (Front-End / Back-End / Full Stack) Linguagens: JavaScript, TypeScript, Python, PHP, HTML5, CSS3 Frameworks e Ferramentas: React, Next, Node, Flask, Django, Bootstrap, SASS (SCSS), Gulp, Parcel Banco de Dados: MySQL, PostgreSQL, SQL Server, Redis, Firebase (Firestore / Realtime Database) Integrações e Automação: Tecnologias de Integração: API REST, Webhooks, RPA com Automation Anywhere. Plataformas de Automação: Automações avançadas com Make, integrações com Notion e CRMs (Brevo). Especialista em Ecossistema E-commerce: Integração completa com Bling (ERP), Mercado Pago (Gateway de Pagamento) e Frenet (Cálculo de Frete). Capacidades: Desenvolvimento de aplicativos, plataforma web, painel admin, criação de fluxos personalizados, manipulação de dados, envio de mensagens, machine learning, sincronização entre plataformas e muito mais. Cloud & DevOps: Microsoft Azure Servidor privado na DigitalOcean com deploy automático (CI/CD) Render, Vercel, Railway, Docker Deploys otimizados e escaláveis para aplicações web Versionamento e controle de código com Git (GitHub / GitLab) Dados, Dashboards e Marketing Digital: Power BI (dashboards interativos e automatizados) Notion Excel Tráfego pago: Google Ads, Meta Ads CRM & E-mail Marketing: Twilio, Brevo (Sendinblue), com segmentações, campanhas automatizadas e lead scoring UX/UI Design & Prototipagem: Criação de interfaces responsivas e intuitivas com foco em usabilidade e conversão Prototipagem de fluxos e experiências otimizadas para web e mobile Foco em experiência do usuário com protótipos navegáveis e design responsivo Ferramentas: Figma, Canva, Photoshop Metodologias Ágeis: SCRUM e entrega contínua com foco em resultado O que você pode esperar do meu trabalho: Transparência total no processo e na comunicação Dedicação integral e foco em resultado Alinhamento estratégico com os objetivos do projeto Diálogo constante para garantir que sua ideia seja executada da melhor forma possível Minha missão: Trazer vida, estratégia e criatividade aos seus projetos, com total comprometimento com qualidade, prazo e originalidade. Cada cliente é único — e trato cada projeto como se fosse meu. Valores que me guiam: Excelência Originalidade Compromisso com prazos Respeito às regras e diretrizes da Workana Toda negociação, dúvida e planejamento são tratados exclusivamente pela plataforma, garantindo segurança para ambas as partes. Se você está em busca de um freelancer apaixonado, proativo e confiável, estou pronto para transformar suas ideias em soluções digitais incríveis. 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Automação de Comunicação: Desenvolvimento de fluxos com WATI para envio de mensagens automatizadas via Wtp, integrando com CRMs, formulários e sistemas internos. Infraestrutura e DevOps: Hospedagem e deploy automatizado em servidores privados (DigitalOcean) e plataformas de nuvem (Render, Vercel, Railway), utilizando Docker e pipelines de CI/CD para aplicações web e páginas dinâmicas. Análise de Dados e Business Intelligence: Criação de dashboards interativos com Power BI para visualização de dados e apoio à tomada de decisão estratégica. Estratégias Digitais: Criação de conteúdo estratégico para mídias sociais, vídeos institucionais e gestão de campanhas de tráfego pago (Meta Ads e Google Ads). O que começou como um hobby evoluiu para uma carreira sólida. 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