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Empática y asertiva

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Tel.: (56-9) 7-999-7294 y (56-2) 717-1086

Av. Manquehue Sur 555 Dpto 1701, Las Condes, Santiago, Chile

e-mail: [mdrccmdrcc@hotmail.com](mailto:mdrccmdrcc@hotmail.com)

ANTECEDENTES PERSONALES

Rut:14.733.465-6

Estado civil: Soltera

Nacionalidad: Peruana

Visa Residencia Definitiva en Chile

Nivel de Inglés intermedio e inglés técnico

RESUMEN

Ingeniero Comercial y MBA, orientada a la gestión de procesos y proyectos, y rol de PMO; con más de 20 años de experiencia laboral en empresas públicas y privadas en Chile, Perú y Bolivia: Retail Financiero, Telecomunicaciones Móviles, Bancario, Educación Post-Grado, Servicios Bursátiles y Hospitalarios e instituciones del Estado Chileno tales como el Servicio de Salud Metropolitano Sur y Servicio de Salud Metropolitano Occidente (Dentro del marco de la informática hospitalaria – ERP), así como el Instituto de Previsión Social (IPS) y el Fondo Nacional de Salud (FONASA).

Continuamente me encuentro en la búsqueda de una posición donde pueda contribuir al crecimiento de la compañía, ya sea como Líder de un Área, Proceso o Proyecto, que me entregue desafíos y sea un aporte a la proyección de mi carrera, con relaciones humanas de calidad y ética profesional.

He participado en el análisis de problemáticas de mi competencia profesional, así como en la solución de éstas, experiencia que me ha servido para conceptualizar en forma integrada la gestión del negocio: Levantamiento, análisis, reingeniería y mejoramiento de procesos, emisión de informes de diagnóstico, diseño de herramientas de control (Dashboard), creación de metodologías de trabajo para usuarios finales, gestión y capacitación de usuarios; entre los más relevantes. En el rubro de PMO, entre las principales funciones desarrolladas, tenemos el seguimiento y cumplimiento de la carta Gantt, apoyo metodológico a los usuarios participantes en los proyectos, elaboración de pre-propuestas que puedan ser desarrolladas por los equipos de trabajo, indicadores de gestión con una visión multidimensional, apoyándome no sólo en mis conocimientos universitarios y de post grado, sino también en metodologías como Seis Sigma (Green Belt) e ISO 9001 respectivamente, en las que me encuentro certificada.

He trabajado tanto en forma individual y en grupos de trabajo; en este último caso en el rol de líder o, como participante del grupo de trabajo. Como complemento profesional a mis conocimientos ya descritos, estos 2 últimos años tomé la decisión de incursionar en el área de Informática pura, como Consultora Funcional, a fin de configurar módulos del ERP HIS Hospitalario de propiedad de la empresa.

Finalmente, con la experiencia obtenida durante todo este tiempo, he llegado a ser una profesional multidimensional, capaz de enfrentar desde distintos puntos de vista la creciente complejidad de los negocios del mundo de hoy; además con posibilidades y ganas de aprender nuevas metodologías que colaboren en la eficiencia y apalancamiento operativo del negocio.



FORMACION ACADÉMICA
Pontificia Universidad Católica de Chile – Magíster en Administración de Negocios (MBA) / 2003 Labor docente de ayudantía en los ramos de: Contabilidad Financiera, Gestión de Operaciones y Gestión Logística

Universidad de Piura - Diplomado Desarrollo Capacidades Gestión Niveles Intermedios / 1995
Universidad de Lima – Ingeniería Comercial / 1985- 1989

EXPERIENCIA LABORAL

CARRERA PROFESIONAL EN CHILE

Plus Consult

Consultor Senior de Procesos

Agosto 2012 – A la fecha

1.- Participación en el grupo de trabajo de la consultora que elaboró las Bases Técnicas de Licitación para Corredora de Seguros de Ripley, quien pretende externalizar los servicios informáticos para la venta y post-venta de seguros en calidad de intermediadora, con la finalidad de centrarse en los procesos estratégicos del negocio.

2.- Elaboración de los mapas de procesos Niveles 0 y Nivel para la intermediación de seguros de Corredora de Seguros Ripley.

3.- Levantamiento de procesos clínicos y hospitalarios, a fin de tener conocimiento de las últimas tendencias de la industria.

3.- Elaboración del RFI (Request for Information) para la Asociación Chilena de Seguridad (ACHS), quien ingresará en un próximo proceso de licitación para la adquisición de un sistema informático hospitalario (HIS) para la gestión del Hospital del Trabajador de Santiago (HTS) y un ERP (Enterprise Resource Planning) para la propia gestión de la ACHS y sus filiales, de Arica a Punta Arenas.



Exe Gestión

Consultor Senior de Procesos

Marzo 2012- Abril 2012

1.- Instituto de Normalización Previsional (IPS): Levantamiento, análisis y diseño en conjunto con el equipo de trabajo de IPS, de los procesos de contingencia (Flujo e Instructivo) para el pago a los pensionados y beneficiarios, según calendario de pagos pre-establecido. Es un proceso crítico para el IPS, su core business. Exe modela los procesos en Bizagi.

2.- Fonasa: Elaboración de propuesta en base a componente prototipo y/o proceso de negocio, a fin que Fonasa pueda generar de forma autónoma los reportes para verificar el cumplimiento de los SLA acordado con los proveedores que administran los sistemas legados, así como la incorporación del concepto Indicadores Claves de Desempeño (Dashboard para PMO propia).

3.- Software Balsamiq: Diseño interfaz usuario para todo cliente que lo requiera como parte de sus procesos.

InterSystems Ltda.

Consultor Funcional

Dic. 2009 – Enero 2012

1.- Análisis informático, configuración y customización del ERP Hospitalario de la empresa, llamado TrakCare, según los requerimientos de cada Servicio de Salud del Gobierno de Chile (Proyecto Sidra), para la gestión de los procesos clínicos y administrativos de los Hospitales y Centros de Atención Primaria (Cabe destacar que no se hizo un levantamiento de procesos en campo).

2.- Asignada al grupo de trabajo de InterSystems para los Módulos Agenda, Archivo y Recaudación

3.- Rol de PMO Subrogante en el proyecto del Hospital Militar de Santiago, generando y analizando principalmente indicadores de gestión asociados a la agilización en la resolución de problemáticas emitidas por los usuarios.

4.- Revisión y ajuste de la carta Gantt según necesidades y prioridades del proyecto.

5.- Rol de PMO en el proyecto Servicio de Salud Metropolitano Occidente, participando principalmente en las reuniones de usuarios finales para configurar el sistema, facilitando la labor de los consultores para el análisis de los requerimientos vertidas por los usuarios para el upgrade del sistema; entre los más relevantes.

6.- Creación de bitácora de todos los requerimientos de usuario, agrupados por módulo de Trak Care, a fin de facilitar la gestión del Jefe de Proyecto, y otorgarle visibilidad y trazabilidad.

Telmex

Rol de PMO – Jefe de Proyectos

Ago. 2008 – Nov. 2009

1.- Rol de PMO de 3 programas del Plan Aconcagua de la Gerencia Corporaciones y Empresas orientados a optimizar la experiencia cliente y mejorar la rentabilidad del segmento (Cada Programa está compuesto por 4 a 5 proyectos, con impacto en procesos, procedimientos, sistemas y workflows). Recibí el premio espíritu TELMEX.

2.- Rol de PMO del proyecto “Análisis y optimización de los procesos de la cadena de valor para el segmento de clientes Corporaciones & Empresas”, a cargo de la consultora Deloitte & Touche. (Proyecto valorizado en más de UF 5.000 que representa el 1% de los ingresos por ventas)

3.- Mix de Rol PMO + Consultor de Procesos para el proyecto “Mejoras Facturación Clientes Corporaciones” supervisando a la consultora Loyal.

Presto Ltda. (D&S)

Ejecutivo Senior de Procesos

Abr. 2007 – Abr. 2008

1.- Diseño y Elaboración del Mapa de Macroprocesos de la empresa (Propuesta)

2.- Definición de los Mapas de Procesos de los negocios push de la Tarjeta Presto: Comunicaciones, Seguros, Back Office Mi Club Líder y Datawarehouse.

3.- Rediseño de los procesos de Tarjeta de Crédito incluyendo Análisis de Comportamiento de Cliente (Grupo de trabajo)

4.- Reingeniería de procesos de Apoyo y de Línea para cumplimiento de Normativa SOX (EE.UU)

5.- Liderar y participar en grupos de trabajo para la gestión de proyectos de mediana envergadura que permitan el levantamiento de procedimientos diversos (Despliegue de procesos Top Down)

6.- Rol de PMO de proyectos autogestionados: Definición y aplicación de indicadores para medición de cumplimiento de procesos



Escuela de Administración MBA UC

Exchange Program & Marketing Coordinator

Ene. 2007 – Mar. 2007

1.- Coordinar los intercambios estudiantiles desde y hacia el MBA-UC con las universidades con las cuales se mantiene convenio.

2.- Difundir y promover el intercambio estudiantil manteniendo permanente comunicación con las universidades del mundo con las cuales se mantiene convenio.

3.- Asistir y apoyar a los estudiantes extranjeros que realizan intercambio estudiantil o doble grado en el MBA-UC, a fin de asegurar su adecuada inserción en el país y la universidad respectivamente.

Movistar Chile S.A.

Ejecutivo Senior de Procesos y Proyectos

Jun.2004 – Nov. 2006

1.- Miembro del equipo de trabajo que realizó la propuesta del rediseño los sistemas core de la empresa según diagnóstico de procesos actuales, diseño de modelos To Be, priorización de criticidades y análisis de capacidad del modelo sistémico que soportará los procesos.

2.- Levantamiento, análisis y re-diseño de los procesos transversales logístico-comerciales de la compañía para la implantación del nuevo Modelo de Operación Mayorista.

3.- Rol de PMO Management Operation Project del proyecto antes mencionado.

4.- Participación en el diseño del proceso para la implantación de un nuevo modelo comercial de venta de terminales para las grandes tiendas desde una perspectiva transversal, además de la identificación de puntos críticos para la medición de impactos financieros, de riesgo y control.

5.-Benchmarking de procesos con Operadora Regional (México) y Corporativo (España) para la identificación de mejores prácticas y homologación de procesos. Para ello viajé a México DF.

6.- Definición, análisis e implantación del nuevo mapa de procesos de Movistar según metodología eTOM con visión cliente.

7.- Coordinar y participar en Auditorías Internas en conjunto con el organismo certificador del Sistema de Gestión de Calidad de Movistar (ISO 9000:2000), gestionando los planes de acción que se deriven de las mismas, tanto acciones preventivas como correctivas y su respectivo control.

8.- Miembro del equipo de trabajo que aplicó la metodología Seis Sigma para el proyecto Análisis de Stock de Terminales de Movistar (Certificación Green Belt obtenida).

9.-Realizar asesorías smart, levantamiento de procesos, análisis FODA, implementación de mejoras y formalizar metodologías de trabajo.

Scotiabank Sudamericano

Ingeniero Senior de Procesos

Ago. 2003 – Mayo 2004

1.- Proyecto Scotiapro: Análisis de los procesos de créditos y garantías para incrementar la eficiencia y reducir los costos asociados, teniendo en cuenta el impacto del cambio de plataforma tecnológica y su efecto en la organización.

2.- Reorganización del Centro de Operaciones Centralizadas – COP con énfasis en el área de Curse de Operaciones (Identificación de procesos críticos y cuellos de botella).

3.- Diseño y elaboración de los procedimientos de Sucursales considerando la puesta en marcha del Sistema IBS (Scotiapro): Todos los Productos de Pasivo y Mesón de Atención Clientes.////

4.- Proyecto de Elaboración de Balance Scorecard y Mejoramiento continuo en la División de Operaciones y Tecnología (Equipo de trabajo).

Donoso & Ramos Asesorías Profesionales

Ingeniero Ayudante

Mar. 2003 – Jul. 2003

1.- Participación en el diseño e implantación de proyectos de Excelencia Operacional, Planificación Estratégica, Gestión y Mejoramiento para las siguientes empresas: Aserraderos Arauco, Codelco, Coopeuch, SAAM (Balance Scorecard y Tablero de Gestión).

2.- Colaboración en Investigación en diferentes temas: Clase [Ejecutiva@ElMercurio](mailto:Ejecutiva@ElMercurio), Logística, Calidad de Servicio, Normas ISO 18001, 14001, 9001.

_Carrera Profesional en Perú y Bolivia_

CAVALI ICLV S.A.

Bolsa de Valores de Lima

Consultor Senior de Procesos y Proyectos

2000 – 2002

1.- Participación con BDO (Consulting Business Solution filial Perú) en la implementación de la Entidad de Depósito de Valores de Bolivia (EDV), donde Cavali es socio estratégico.

2.- Diseño y elaboración de los procesos y manual de organización y funciones de la EDV a fin de que la Superintendencia de dicho país autorice las operaciones de compensación, liquidación y administrativas.

3.- Revisión, análisis y adecuación de los procesos comerciales, operativos y administrativos de Cavali, a fin de homologarlos a la normativa legal vigente y nuevas formas de operar (Compensación electrónica en Perú).

Scotiabank Perú

Ejecutivo Senior de Procesos

1992 – 2000

1.- Elaboración y diseños funcionales de sistemas informáticos de desarrollo propio (AS400 y satelitales) para diferentes áreas del banco (Operativas y Administrativas).

2.- Levantamientos de información para la generación de diagnósticos con enfoque en procesos y su respectiva normativa, implementación y seguimiento para el front y back office.

3.- Diseño de la normativa ante la Asociación de Bancos para la prevención de lavado de dinero.

4.- Preparación e Implantación del Plan de Contingencia para el Año 2000 del Banco y en especial de la Gerencia de Finanzas y Tesorería.

Southern Perú Copper Corporation

Becario Gerencia Logística

1991

Falabella

Auxiliar de Créditos (Plataforma de Atención Clientes)

1990

_Cursos_

n Software de diagramación de procesos; capacitación avanzada (Adonis) en Bogotá, Colombia

n Software de diagramación de procesos: Visio, Bizagi

n Gestor de Carta Gantt de Proyectos: Microsoft Project Server

n Six Sigma: Certificación Green Belt

n Auditor Interno Norma ISO 9001:2000 otorgada por Aenor

n Auditor Interno Norma ISO 14000 otorgada por Aenor

n Gestor de Base de Datos: Business Objects

_Hobbies_

n Compartir con mi hija, caminar, ver documentales de History Channel

_Referencias_

Sr. Pablo Magyar, Jefe de Proyectos InterSystems

Sr. Javier Donoso, IT InterSystems

Sr. Lawrence Gyllen, Gerencia de Pagos a Pensionistas, Instituto de Normalización Previsional

","rawText":" MARIA DEL ROSARIO CALDERÓN CALDERÓN Tel.: (56-9) 7-999-7294 y (56-2) 717-1086 Av. Manquehue Sur 555 Dpto 1701, Las Condes, Santiago, Chile e-mail: [mdrccmdrcc@hotmail.com](mailto:mdrccmdrcc@hotmail.com) ANTECEDENTES PERSONALES Rut:14.733.465-6 Estado civil: Soltera Nacionalidad: Peruana Visa Residencia Definitiva en Chile Nivel de Inglés intermedio e inglés técnico RESUMEN Ingeniero Comercial y MBA, orientada a la gestión de procesos y proyectos, y rol de PMO; con más de 20 años de experiencia laboral en empresas públicas y privadas en Chile, Perú y Bolivia: Retail Financiero, Telecomunicaciones Móviles, Bancario, Educación Post-Grado, Servicios Bursátiles y Hospitalarios e instituciones del Estado Chileno tales como el Servicio de Salud Metropolitano Sur y Servicio de Salud Metropolitano Occidente (Dentro del marco de la informática hospitalaria – ERP), así como el Instituto de Previsión Social (IPS) y el Fondo Nacional de Salud (FONASA). Continuamente me encuentro en la búsqueda de una posición donde pueda contribuir al crecimiento de la compañía, ya sea como Líder de un Área, Proceso o Proyecto, que me entregue desafíos y sea un aporte a la proyección de mi carrera, con relaciones humanas de calidad y ética profesional. He participado en el análisis de problemáticas de mi competencia profesional, así como en la solución de éstas, experiencia que me ha servido para conceptualizar en forma integrada la gestión del negocio: Levantamiento, análisis, reingeniería y mejoramiento de procesos, emisión de informes de diagnóstico, diseño de herramientas de control (Dashboard), creación de metodologías de trabajo para usuarios finales, gestión y capacitación de usuarios; entre los más relevantes. En el rubro de PMO, entre las principales funciones desarrolladas, tenemos el seguimiento y cumplimiento de la carta Gantt, apoyo metodológico a los usuarios participantes en los proyectos, elaboración de pre-propuestas que puedan ser desarrolladas por los equipos de trabajo, indicadores de gestión con una visión multidimensional, apoyándome no sólo en mis conocimientos universitarios y de post grado, sino también en metodologías como Seis Sigma (Green Belt) e ISO 9001 respectivamente, en las que me encuentro certificada. He trabajado tanto en forma individual y en grupos de trabajo; en este último caso en el rol de líder o, como participante del grupo de trabajo. Como complemento profesional a mis conocimientos ya descritos, estos 2 últimos años tomé la decisión de incursionar en el área de Informática pura, como Consultora Funcional, a fin de configurar módulos del ERP HIS Hospitalario de propiedad de la empresa. Finalmente, con la experiencia obtenida durante todo este tiempo, he llegado a ser una profesional multidimensional, capaz de enfrentar desde distintos puntos de vista la creciente complejidad de los negocios del mundo de hoy; además con posibilidades y ganas de aprender nuevas metodologías que colaboren en la eficiencia y apalancamiento operativo del negocio.    FORMACION ACADÉMICA Pontificia Universidad Católica de Chile – Magíster en Administración de Negocios (MBA) / 2003 Labor docente de ayudantía en los ramos de: Contabilidad Financiera, Gestión de Operaciones y Gestión Logística Universidad de Piura - Diplomado Desarrollo Capacidades Gestión Niveles Intermedios / 1995 Universidad de Lima – Ingeniería Comercial / 1985- 1989 EXPERIENCIA LABORAL CARRERA PROFESIONAL EN CHILE Plus Consult Consultor Senior de Procesos Agosto 2012 – A la fecha 1.- Participación en el grupo de trabajo de la consultora que elaboró las Bases Técnicas de Licitación para Corredora de Seguros de Ripley, quien pretende externalizar los servicios informáticos para la venta y post-venta de seguros en calidad de intermediadora, con la finalidad de centrarse en los procesos estratégicos del negocio. 2.- Elaboración de los mapas de procesos Niveles 0 y Nivel para la intermediación de seguros de Corredora de Seguros Ripley. 3.- Levantamiento de procesos clínicos y hospitalarios, a fin de tener conocimiento de las últimas tendencias de la industria. 3.- Elaboración del RFI (Request for Information) para la Asociación Chilena de Seguridad (ACHS), quien ingresará en un próximo proceso de licitación para la adquisición de un sistema informático hospitalario (HIS) para la gestión del Hospital del Trabajador de Santiago (HTS) y un ERP (Enterprise Resource Planning) para la propia gestión de la ACHS y sus filiales, de Arica a Punta Arenas.    Exe Gestión Consultor Senior de Procesos Marzo 2012- Abril 2012 1.- Instituto de Normalización Previsional (IPS): Levantamiento, análisis y diseño en conjunto con el equipo de trabajo de IPS, de los procesos de contingencia (Flujo e Instructivo) para el pago a los pensionados y beneficiarios, según calendario de pagos pre-establecido. Es un proceso crítico para el IPS, su core business. Exe modela los procesos en Bizagi. 2.- Fonasa: Elaboración de propuesta en base a componente prototipo y/o proceso de negocio, a fin que Fonasa pueda generar de forma autónoma los reportes para verificar el cumplimiento de los SLA acordado con los proveedores que administran los sistemas legados, así como la incorporación del concepto Indicadores Claves de Desempeño (Dashboard para PMO propia). 3.- Software Balsamiq: Diseño interfaz usuario para todo cliente que lo requiera como parte de sus procesos. InterSystems Ltda. Consultor Funcional Dic. 2009 – Enero 2012 1.- Análisis informático, configuración y customización del ERP Hospitalario de la empresa, llamado TrakCare, según los requerimientos de cada Servicio de Salud del Gobierno de Chile (Proyecto Sidra), para la gestión de los procesos clínicos y administrativos de los Hospitales y Centros de Atención Primaria (Cabe destacar que no se hizo un levantamiento de procesos en campo). 2.- Asignada al grupo de trabajo de InterSystems para los Módulos Agenda, Archivo y Recaudación 3.- Rol de PMO Subrogante en el proyecto del Hospital Militar de Santiago, generando y analizando principalmente indicadores de gestión asociados a la agilización en la resolución de problemáticas emitidas por los usuarios. 4.- Revisión y ajuste de la carta Gantt según necesidades y prioridades del proyecto. 5.- Rol de PMO en el proyecto Servicio de Salud Metropolitano Occidente, participando principalmente en las reuniones de usuarios finales para configurar el sistema, facilitando la labor de los consultores para el análisis de los requerimientos vertidas por los usuarios para el upgrade del sistema; entre los más relevantes. 6.- Creación de bitácora de todos los requerimientos de usuario, agrupados por módulo de Trak Care, a fin de facilitar la gestión del Jefe de Proyecto, y otorgarle visibilidad y trazabilidad. Telmex Rol de PMO – Jefe de Proyectos Ago. 2008 – Nov. 2009 1.- Rol de PMO de 3 programas del Plan Aconcagua de la Gerencia Corporaciones y Empresas orientados a optimizar la experiencia cliente y mejorar la rentabilidad del segmento (Cada Programa está compuesto por 4 a 5 proyectos, con impacto en procesos, procedimientos, sistemas y workflows). Recibí el premio espíritu TELMEX. 2.- Rol de PMO del proyecto “Análisis y optimización de los procesos de la cadena de valor para el segmento de clientes Corporaciones & Empresas”, a cargo de la consultora Deloitte & Touche. (Proyecto valorizado en más de UF 5.000 que representa el 1% de los ingresos por ventas) 3.- Mix de Rol PMO + Consultor de Procesos para el proyecto “Mejoras Facturación Clientes Corporaciones” supervisando a la consultora Loyal. Presto Ltda. (D&S) Ejecutivo Senior de Procesos Abr. 2007 – Abr. 2008 1.- Diseño y Elaboración del Mapa de Macroprocesos de la empresa (Propuesta) 2.- Definición de los Mapas de Procesos de los negocios push de la Tarjeta Presto: Comunicaciones, Seguros, Back Office Mi Club Líder y Datawarehouse. 3.- Rediseño de los procesos de Tarjeta de Crédito incluyendo Análisis de Comportamiento de Cliente (Grupo de trabajo) 4.- Reingeniería de procesos de Apoyo y de Línea para cumplimiento de Normativa SOX (EE.UU) 5.- Liderar y participar en grupos de trabajo para la gestión de proyectos de mediana envergadura que permitan el levantamiento de procedimientos diversos (Despliegue de procesos Top Down) 6.- Rol de PMO de proyectos autogestionados: Definición y aplicación de indicadores para medición de cumplimiento de procesos    Escuela de Administración MBA UC Exchange Program & Marketing Coordinator Ene. 2007 – Mar. 2007 1.- Coordinar los intercambios estudiantiles desde y hacia el MBA-UC con las universidades con las cuales se mantiene convenio. 2.- Difundir y promover el intercambio estudiantil manteniendo permanente comunicación con las universidades del mundo con las cuales se mantiene convenio. 3.- Asistir y apoyar a los estudiantes extranjeros que realizan intercambio estudiantil o doble grado en el MBA-UC, a fin de asegurar su adecuada inserción en el país y la universidad respectivamente. Movistar Chile S.A. Ejecutivo Senior de Procesos y Proyectos Jun.2004 – Nov. 2006 1.- Miembro del equipo de trabajo que realizó la propuesta del rediseño los sistemas core de la empresa según diagnóstico de procesos actuales, diseño de modelos To Be, priorización de criticidades y análisis de capacidad del modelo sistémico que soportará los procesos. 2.- Levantamiento, análisis y re-diseño de los procesos transversales logístico-comerciales de la compañía para la implantación del nuevo Modelo de Operación Mayorista. 3.- Rol de PMO Management Operation Project del proyecto antes mencionado. 4.- Participación en el diseño del proceso para la implantación de un nuevo modelo comercial de venta de terminales para las grandes tiendas desde una perspectiva transversal, además de la identificación de puntos críticos para la medición de impactos financieros, de riesgo y control. 5.-Benchmarking de procesos con Operadora Regional (México) y Corporativo (España) para la identificación de mejores prácticas y homologación de procesos. Para ello viajé a México DF. 6.- Definición, análisis e implantación del nuevo mapa de procesos de Movistar según metodología eTOM con visión cliente. 7.- Coordinar y participar en Auditorías Internas en conjunto con el organismo certificador del Sistema de Gestión de Calidad de Movistar (ISO 9000:2000), gestionando los planes de acción que se deriven de las mismas, tanto acciones preventivas como correctivas y su respectivo control. 8.- Miembro del equipo de trabajo que aplicó la metodología Seis Sigma para el proyecto Análisis de Stock de Terminales de Movistar (Certificación Green Belt obtenida). 9.-Realizar asesorías smart, levantamiento de procesos, análisis FODA, implementación de mejoras y formalizar metodologías de trabajo. Scotiabank Sudamericano Ingeniero Senior de Procesos Ago. 2003 – Mayo 2004 1.- Proyecto Scotiapro: Análisis de los procesos de créditos y garantías para incrementar la eficiencia y reducir los costos asociados, teniendo en cuenta el impacto del cambio de plataforma tecnológica y su efecto en la organización. 2.- Reorganización del Centro de Operaciones Centralizadas – COP con énfasis en el área de Curse de Operaciones (Identificación de procesos críticos y cuellos de botella). 3.- Diseño y elaboración de los procedimientos de Sucursales considerando la puesta en marcha del Sistema IBS (Scotiapro): Todos los Productos de Pasivo y Mesón de Atención Clientes.//// 4.- Proyecto de Elaboración de Balance Scorecard y Mejoramiento continuo en la División de Operaciones y Tecnología (Equipo de trabajo). Donoso & Ramos Asesorías Profesionales Ingeniero Ayudante Mar. 2003 – Jul. 2003 1.- Participación en el diseño e implantación de proyectos de Excelencia Operacional, Planificación Estratégica, Gestión y Mejoramiento para las siguientes empresas: Aserraderos Arauco, Codelco, Coopeuch, SAAM (Balance Scorecard y Tablero de Gestión). 2.- Colaboración en Investigación en diferentes temas: Clase [Ejecutiva@ElMercurio](mailto:Ejecutiva@ElMercurio), Logística, Calidad de Servicio, Normas ISO 18001, 14001, 9001. _Carrera Profesional en Perú y Bolivia_ CAVALI ICLV S.A. Bolsa de Valores de Lima Consultor Senior de Procesos y Proyectos 2000 – 2002 1.- Participación con BDO (Consulting Business Solution filial Perú) en la implementación de la Entidad de Depósito de Valores de Bolivia (EDV), donde Cavali es socio estratégico. 2.- Diseño y elaboración de los procesos y manual de organización y funciones de la EDV a fin de que la Superintendencia de dicho país autorice las operaciones de compensación, liquidación y administrativas. 3.- Revisión, análisis y adecuación de los procesos comerciales, operativos y administrativos de Cavali, a fin de homologarlos a la normativa legal vigente y nuevas formas de operar (Compensación electrónica en Perú). Scotiabank Perú Ejecutivo Senior de Procesos 1992 – 2000 1.- Elaboración y diseños funcionales de sistemas informáticos de desarrollo propio (AS400 y satelitales) para diferentes áreas del banco (Operativas y Administrativas). 2.- Levantamientos de información para la generación de diagnósticos con enfoque en procesos y su respectiva normativa, implementación y seguimiento para el front y back office. 3.- Diseño de la normativa ante la Asociación de Bancos para la prevención de lavado de dinero. 4.- Preparación e Implantación del Plan de Contingencia para el Año 2000 del Banco y en especial de la Gerencia de Finanzas y Tesorería. Southern Perú Copper Corporation Becario Gerencia Logística 1991 Falabella Auxiliar de Créditos (Plataforma de Atención Clientes) 1990 _Cursos_ n Software de diagramación de procesos; capacitación avanzada (Adonis) en Bogotá, Colombia n Software de diagramación de procesos: Visio, Bizagi n Gestor de Carta Gantt de Proyectos: Microsoft Project Server n Six Sigma: Certificación Green Belt n Auditor Interno Norma ISO 9001:2000 otorgada por Aenor n Auditor Interno Norma ISO 14000 otorgada por Aenor n Gestor de Base de Datos: Business Objects _Hobbies_ n Compartir con mi hija, caminar, ver documentales de History Channel _Referencias_ Sr. Pablo Magyar, Jefe de Proyectos InterSystems Sr. Javier Donoso, IT InterSystems Sr. Lawrence Gyllen, Gerencia de Pagos a Pensionistas, Instituto de Normalización Previsional ","canEdit":false,"editUrl":"https://www.workana.com/freelancer/d643d89936b4866a29e6451b7490ae31/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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