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I hold a degree in Risk Management and currently working in a law firm. My roles requires me to prepare cover letters and quotations for clients on a daily basis as upon client's request. I have prepared more than 100 cover letters for this past 6 month where i have to abide to tight dateline in completing these cover letters and quotation. Therefore, as i always meet my client's request on a very timely manner, i can assure you that i will be able to work within any given timeline in order to meet the client's request.

Besides that, i have also worked as a Data analyst in Thomson Reuters. I was entrusted with many researches and analysis for the companies i have worked with.
My other strengths includes the ability to translate from English to Malay / Malay to English. This is due to the fact that i am a native Malay Speaker.

On the other hand, i am also gifted with good typing skills. During my employment as Customer Service Executive, i had to multitask where i have to type customer's request while being on the line with the customer.
I'm well experienced in the field of communication and banking. I had the privilege to work as a Customer Service Executive for 6 years.
As a Customer Service Executive, below are the responsibilities which i fulfilled for my clients:
1) Good and clear communication with clients.
2) Keep track of my job to meet the deadline.
3) Take responsibility of the project that has been assigned to me.
4) Provide the best outcome for client's satisfaction.
5) Open to feedback and criticism from clients for further improvements.

Hence, i can confidently assure you to that i will provide the best of my ability for my clients.
Kindly reach out to me and hope due to consideration is given based on my skill sets and services i can render.","rawText":"Hello there, I hold a degree in Risk Management and currently working in a law firm. My roles requires me to prepare cover letters and quotations for clients on a daily basis as upon client's request. I have prepared more than 100 cover letters for this past 6 month where i have to abide to tight dateline in completing these cover letters and quotation. Therefore, as i always meet my client's request on a very timely manner, i can assure you that i will be able to work within any given timeline in order to meet the client's request. Besides that, i have also worked as a Data analyst in Thomson Reuters. I was entrusted with many researches and analysis for the companies i have worked with. My other strengths includes the ability to translate from English to Malay / Malay to English. This is due to the fact that i am a native Malay Speaker. On the other hand, i am also gifted with good typing skills. During my employment as Customer Service Executive, i had to multitask where i have to type customer's request while being on the line with the customer. I'm well experienced in the field of communication and banking. I had the privilege to work as a Customer Service Executive for 6 years. As a Customer Service Executive, below are the responsibilities which i fulfilled for my clients: 1) Good and clear communication with clients. 2) Keep track of my job to meet the deadline. 3) Take responsibility of the project that has been assigned to me. 4) Provide the best outcome for client's satisfaction. 5) Open to feedback and criticism from clients for further improvements. Hence, i can confidently assure you to that i will provide the best of my ability for my clients. Kindly reach out to me and hope due to consideration is given based on my skill sets and services i can render.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/dc00a9aecc06456db126bd5f443b799b/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"In summary, I had 10 years of working experience in all fields from Customer Service to a Law Firm.
I'm very adventurous in my career and love to try new things.
I love to explore job opportunities in all field.
I had almost 5 years of experience as A Customer Service Representative. I love to communicate with people. Previously i attend to customers from Malaysia, Hong Kong and Singaporean in telecommunication and banking matters.

CONVEYANCING CLERK, LAW FIRM
Jan 2019 - Current
•    To schedule appointments and make calls, handles documents related to conveyancing, and prepares the documents for
signing. presentations of documents to Land Office, High Court and Land Registry.
CASE MANAGEMENT ANALYST , THOMSON REUTERS
Sep 2017 – Mac 2018 (Contract basis)
•    To deliver timely and accurate research, creating and maintaining appropriate KYC records in the system.
•    Extracts relevant data from various sources.
•    Summarize and / or translates non-English language to a compile standard.

ACHIEVEMENTS
•    Manage to prepare and publish the profile report as per client’s request.

FINANCE OFFICER , AIR ASIA SDN.BHD
Corporate Booking Specialist — May 2017 – Aug 2017(Contract basis)
•    Keep accurate records for daily transactions.
•    Issue invoices for customers based on monthly reports.
•    Issue daily receipts as per requests.
•    Prepare monthly report.
•    Reconcile bank statements to tally with records.

ACHIEVEMENTS
•    Successfully closed all accounts during closing period without issues.

PEOPLE’S DEPARTMENT OFFICER , AIR ASIA SDN BHD
Workforce Admin — Feb 2017 – Apr 2017(Contract basis)
•    Ensure staff submit the correct information regarding employee benefits for flight tickets.
•    Ensure all related documents received before approving dependents.
•    Ensure all criteria and eligibility are met before approving in system.

ACHEIVEMENTS
•    Managed to approve all the requests for dependents before their flight date.

ASSISTANT MANAGER , CITIGROUP TRANSACTION SERVICES SDN BHD
Account Services Unit – Oct 2015 – Oct 2016
•    Handling Hong Kong clients for bank account opening.
•    Assist clients throughout the whole account opening process.
•    Follow up with the Relationship Manager on the progress of the applications.
•    Prioritize all the urgent account opening requests.

ACHIEVEMENTS
•    Able to implement exceptional handling process for all priority requests.
•    Able to complete urgent request according to deadline.

ASSISTANT MANAGER, OCBC BANK
Call Centre Customer Service – Oct 2013 – Oct 2015
•    Handle Singaporean calls for personal / private and premiere banking customers pertaining to credit cards.
•    Provide accurate and timely information regarding other products and services.
•    Follow up promptly with customer to resolve issues.

ACHIEVEMENTS
•    Went extra mile to assist customer solve their issues when in crisis.

CUSTOMER SERVICE CONSULTANT, MAXIS CORPORATION SDN BHD
CALL CENTRE CUSTOMER SERVICE – Jul 2012 – Oct 2013(Contract Basis)

•    Attend to customers telephone enquiries over a full range of corporate products.
•    Handle calls professionally and uncover customer needs for cross sell opportunity.
•    To take responsibility to follow up and update customer in a specific time frame if required.

ACHEIVEMENT
•    Went extra mile to assist customer solve their issues when in crisis.

CUSTOMER SERVICE EXECUTIVE , TELEKOM MALAYSIA SDN BHD
CALL CENTRE CUSTOMER SERVICE – Apr 2010 – Jun 2012(Contract Basis)

•    Call customers to arrange an appointment for Unifi installations.
•    Assist customers throughout the whole process.
•    Handle customer complain regarding installations especially regarding charges occurred by contractors.

ACHIEVEMENT
•    Manage to negotiate with contractors to reduce the charges and return to customer.","rawText":"In summary, I had 10 years of working experience in all fields from Customer Service to a Law Firm. I'm very adventurous in my career and love to try new things. I love to explore job opportunities in all field. I had almost 5 years of experience as A Customer Service Representative. I love to communicate with people. Previously i attend to customers from Malaysia, Hong Kong and Singaporean in telecommunication and banking matters. CONVEYANCING CLERK, LAW FIRM Jan 2019 - Current • To schedule appointments and make calls, handles documents related to conveyancing, and prepares the documents for signing. presentations of documents to Land Office, High Court and Land Registry. CASE MANAGEMENT ANALYST , THOMSON REUTERS Sep 2017 – Mac 2018 (Contract basis) • To deliver timely and accurate research, creating and maintaining appropriate KYC records in the system. • Extracts relevant data from various sources. • Summarize and / or translates non-English language to a compile standard. ACHIEVEMENTS • Manage to prepare and publish the profile report as per client’s request. FINANCE OFFICER , AIR ASIA SDN.BHD Corporate Booking Specialist — May 2017 – Aug 2017(Contract basis) • Keep accurate records for daily transactions. • Issue invoices for customers based on monthly reports. • Issue daily receipts as per requests. • Prepare monthly report. • Reconcile bank statements to tally with records. ACHIEVEMENTS • Successfully closed all accounts during closing period without issues. PEOPLE’S DEPARTMENT OFFICER , AIR ASIA SDN BHD Workforce Admin — Feb 2017 – Apr 2017(Contract basis) • Ensure staff submit the correct information regarding employee benefits for flight tickets. • Ensure all related documents received before approving dependents. • Ensure all criteria and eligibility are met before approving in system. ACHEIVEMENTS • Managed to approve all the requests for dependents before their flight date. ASSISTANT MANAGER , CITIGROUP TRANSACTION SERVICES SDN BHD Account Services Unit – Oct 2015 – Oct 2016 • Handling Hong Kong clients for bank account opening. • Assist clients throughout the whole account opening process. • Follow up with the Relationship Manager on the progress of the applications. • Prioritize all the urgent account opening requests. ACHIEVEMENTS • Able to implement exceptional handling process for all priority requests. • Able to complete urgent request according to deadline. ASSISTANT MANAGER, OCBC BANK Call Centre Customer Service – Oct 2013 – Oct 2015 • Handle Singaporean calls for personal / private and premiere banking customers pertaining to credit cards. • Provide accurate and timely information regarding other products and services. • Follow up promptly with customer to resolve issues. ACHIEVEMENTS • Went extra mile to assist customer solve their issues when in crisis. CUSTOMER SERVICE CONSULTANT, MAXIS CORPORATION SDN BHD CALL CENTRE CUSTOMER SERVICE – Jul 2012 – Oct 2013(Contract Basis) • Attend to customers telephone enquiries over a full range of corporate products. • Handle calls professionally and uncover customer needs for cross sell opportunity. • To take responsibility to follow up and update customer in a specific time frame if required. ACHEIVEMENT • Went extra mile to assist customer solve their issues when in crisis. CUSTOMER SERVICE EXECUTIVE , TELEKOM MALAYSIA SDN BHD CALL CENTRE CUSTOMER SERVICE – Apr 2010 – Jun 2012(Contract Basis) • Call customers to arrange an appointment for Unifi installations. • Assist customers throughout the whole process. • Handle customer complain regarding installations especially regarding charges occurred by contractors. ACHIEVEMENT • Manage to negotiate with contractors to reduce the charges and return to customer.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/dc00a9aecc06456db126bd5f443b799b/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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