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Atualmente presto serviços remotamente para lojas de Dropshipping; Ja realizei trabalhos utilizando as plataformas Shopify e Yampi,ferramentas de e-mails como Reamaze, Gmail e Zendesk; Ferramentas de controle e execução de projetos como Asana e Trello ; De gestão(interação) de equipe como slack; Alguns gateway de pagamento como upnid , hubsale, mercado Pago e PagBrasil. 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Sou graduada em Comércio Exterior, trabalhei com atendimento ao cliente em empresas do ramo industrial , imobiliário e estético , como também realizando atividades de escritório.
Atualmente presto serviços remotamente para lojas de Dropshipping; Ja realizei trabalhos utilizando as plataformas Shopify e Yampi,ferramentas de e-mails como Reamaze, Gmail e Zendesk;
Ferramentas de controle e execução de projetos como Asana e Trello ;
De gestão(interação) de equipe como slack; Alguns gateway de pagamento como upnid , hubsale, mercado Pago e PagBrasil.
Minha experiência com e-commerce, consiste nas seguintes atribuições: Pré - Venda: Atendimento ao cliente durante a realização da comprar ao esclarecer suas dúvidas sobre o produto ou como finalizar o pedido;
Vendas :conversão de boletos; recuperação de carrinhos abandonados, cartão recusado , pix cancelado;
Pós venda: Resolução de problemas em relação a pedidos devolvidos ou entregues com defeito (realizando abertura de disputas no Aliexpress); devolução de mercadorias através de logística reversa na Melhor Envio; processamento de novo pedido em caso de troca ou reembolso em caso de devolução.

Chargebck: Entrar em contato com cliente que realizou o cancelamento da comprar, gerar novo link de pagamento e solicitar novo pagamento ou devolução.
Realização de triagem, entendendo a necessidade ou problema do cliente, encaminhando-o para o setor ou equipe responsável.
Manutenção de relatórios através do Google sheets, word e Excel.

Durante o período em que tenho realizado trabalhos de suporte administrativo e assistente virtual ,desenvolvi algumas habilidades e competências como: Capacidade analítica, comunicação, boa capacidade na resolução de problemas, rápida adaptação a mudanças, compromisso , disciplina, assiduidade, trabalho em equipe e organização.
Gosto de aprimorar meus conhecimentos, vejo os desafios como oportunidades para meu crescimento, busco sempre vencer minhas limitações e alcançar a excelência no que me disponho executar.","rawText":"Olá meu nome é Raquel, moro em Maceió- AL Sou graduada em Comércio Exterior, trabalhei com atendimento ao cliente em empresas do ramo industrial , imobiliário e estético , como também realizando atividades de escritório. Atualmente presto serviços remotamente para lojas de Dropshipping; Ja realizei trabalhos utilizando as plataformas Shopify e Yampi,ferramentas de e-mails como Reamaze, Gmail e Zendesk; Ferramentas de controle e execução de projetos como Asana e Trello ; De gestão(interação) de equipe como slack; Alguns gateway de pagamento como upnid , hubsale, mercado Pago e PagBrasil. Minha experiência com e-commerce, consiste nas seguintes atribuições: Pré - Venda: Atendimento ao cliente durante a realização da comprar ao esclarecer suas dúvidas sobre o produto ou como finalizar o pedido; Vendas :conversão de boletos; recuperação de carrinhos abandonados, cartão recusado , pix cancelado; Pós venda: Resolução de problemas em relação a pedidos devolvidos ou entregues com defeito (realizando abertura de disputas no Aliexpress); devolução de mercadorias através de logística reversa na Melhor Envio; processamento de novo pedido em caso de troca ou reembolso em caso de devolução. Chargebck: Entrar em contato com cliente que realizou o cancelamento da comprar, gerar novo link de pagamento e solicitar novo pagamento ou devolução. Realização de triagem, entendendo a necessidade ou problema do cliente, encaminhando-o para o setor ou equipe responsável. Manutenção de relatórios através do Google sheets, word e Excel. Durante o período em que tenho realizado trabalhos de suporte administrativo e assistente virtual ,desenvolvi algumas habilidades e competências como: Capacidade analítica, comunicação, boa capacidade na resolução de problemas, rápida adaptação a mudanças, compromisso , disciplina, assiduidade, trabalho em equipe e organização. Gosto de aprimorar meus conhecimentos, vejo os desafios como oportunidades para meu crescimento, busco sempre vencer minhas limitações e alcançar a excelência no que me disponho executar.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/dc2e1b91c25db819271ad1269d075b31/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"* Lojas Dropshipping
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