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Espero con entusiasmo la oportunidad de contribuir a su éxito y abordar desafíos con determinación. ------------------------------------------------------------------------ Throughout my professional career, I have excelled in activities related to administrative support, billing, customer portfolio management, travel planning, and customer service. My focus on organization, planning, problem-solving, project monitoring, and control, as well as my attention to detail, has been essential for success in each of these roles. I have contributed to the efficiency of daily operations, precise financial management, seamless travel planning, and customer satisfaction through exceptional service. My passionate focus is to exceed expectations and provide solutions that drive the growth and efficiency of organizations. I am determined to be a valuable asset, offering outstanding results and a commitment to excellence in every project. I eagerly look forward to the opportunity to contribute to your success and tackle challenges with determination.","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/dj/foto_160_160.jpg","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/co/foto_30_30.jpg","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/jd/foto.jpg","width":3616,"height":3936},"profile":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/mc/foto_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/xq/foto_300_300.jpg","width":300,"height":300}},"country":"MX","lastActive":"2024-05-04 21:55:38","created":"2023-06-23 21:12:52","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":false,"worker":{"id":6739642,"slug":"diana-maldonado-9","canInvite":false,"skills":{"543":{"id":543},"528":{"id":528},"893":{"id":893},"535":{"id":535},"298":{"id":298},"592":{"id":592}},"history":"Soy una profesional altamente motivada y orientada a los detalles con más de 12 años de experiencia en soporte al cliente, soporte administrativo, planificación de viajes y tareas administrativas. Tengo habilidades en varios softwares, soy confiable y muy responsable, con buenas habilidades de comunicación y la capacidad de anticipar las necesidades del cliente. Tengo un historial comprobado de brindar un servicio al cliente de alta calidad. Comencé mi carrera en la industria turística como agente de viajes ofreciendo atractivos paquetes turísticos y ayudado a muchos viajeros con la búsqueda y reservación de servicios de viaje. Mi siguiente salto profesional fue en el área financiera-administrativa siendo soporte administrativo, generando la facturación de horas de vuelo y mantenimiento de jets privados; también manteniendo en orden la cartera de clientes y recuperando los pagos de las cuentas con más de 90 días de vencimiento. Años posteriores comencé a utilizar el sistema SAP para la compra de servicios de viaje, la organización y reservación de salas de negocios para una empresa de logística; proponiendo la automatización del proceso de planeación de viajes de negocios. En mi siguiente escalón profesional combine el turismo y la administración siendo la Travel Manager de una importante armadora automotriz, responsabilizándome de todos los procesos de viajes de negocios de la compañía desde su planeación, apoyo durante el viaje hasta el registro y control de gastos de viaje, brindando un excepcional atención y soporte al cliente. Adquirí importantes habilidades dando soporte administrativo al manager del área detectando oportunidades de mejora y preparando presentaciones sobre los KPIs, proyectos y optimizaciones para el consejo directivo; durante esos años y gracias a que estudie una maestría tuve la oportunidad de convertirme en Project Manager dando seguimiento y cierre la implementación de una herramienta tecnológica para la planeación y reservación de viajes de negocios ahorrando tiempo y recursos. En mi más reciente experiencia y como parte de mi crecimiento profesional volvía a las actividades de cuentas por cobrar siendo la responsable de la facturación, cobranza, actividades para auditorias y registros contables de la compañía, permitiéndome perfeccionar mis habilidades de análisis, orientación al detalle, innovación y atención a clientes internacionales. Soy bilingüe, el español es mi lengua nativa y durante mi camino profesional he podido alcanzar un nivel avanzado de inglés y nivel principiante-intermedio de alemán. Una de mis principales responsabilidades ha sido la atención al cliente, donde he tenido la oportunidad de interactuar con una amplia variedad de clientes, brindando un servicio de alta calidad y estableciendo relaciones sólidas a largo plazo. Mi orientación al detalle y habilidades de comunicación me han permitido comprender las necesidades de los clientes y ofrecer soluciones efectivas. ----------------------------------------------------------------- I´m highly motivated and detail-oriented professional with 12+ years of experience providing customer support services, administrative support, travel planning and administrative tasks. Skilled in various software programs, reliable and dependable with good communication skills and the ability to anticipate customer needs. Proven track record of providing quality customer service. I initiate my career in the tourism industry as a travel agent, offering attractive travel packages and assisting many travelers with the search and booking of travel services. My next professional step was in the financial-administrative area, where I worked as an administrative support, generating flight hours billing and maintaining private jet maintenance records. I also managed client portfolios and collected past due loans with more than 90 days outstanding. In subsequent years, I started using the SAP system for purchasing travel services, organizing, and booking meeting rooms for a logistics company. I proposed the automation of the business travel planning process. In my next career move, I combined my knowledge of tourism and administration, becoming the Travel Manager for a major automotive manufacturer. I was responsible for all business travel processes, from planning and travel support to expense reporting and control. I provided exceptional customer support and attention. I gained important skills in administrative support, identifying improvement opportunities, and preparing presentations on KPIs, projects, and optimizations for the board of directors. During those years, and thanks to my master's degree, I had the opportunity to become a Project Manager, overseeing the implementation of a technological tool for business travel planning and reservation, saving time and resources. In my most recent experience, as part of my professional growth, I returned to accounts receivable activities, responsible for billing, collections, audit activities, and accounting records for the company. This allowed me to refine my analytical skills, attention to detail, innovation, and customer service, especially for international clients. I am bilingual, with Spanish as my native language, and I have reached an advanced level of English and a beginner-intermediate level of German during my professional journey. One of my main responsibilities has been customer service, where I have had the opportunity to interact with a wide variety of clients, providing high-quality service and establishing long-lasting relationships. My attention to detail and communication skills have allowed me to understand customer needs and provide effective solutions.","rating":5,"ranking":529,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. 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Mi entusiasmo radica en contribuir al éxito de proyectos y organizaciones a través del poder transformador de los datos. ¡Estoy listo para convertir desafíos en oportunidades y ayudarte a impulsar el rendimiento de tus proyectos con la magia de los datos!","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/989ee30c5770b0335608d4db71a95273/jt/IMG20240317WA0028_160_160.jpg","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/989ee30c5770b0335608d4db71a95273/ne/IMG20240317WA0028_30_30.jpg","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/989ee30c5770b0335608d4db71a95273/pk/IMG20240317WA0028.jpg","width":1207,"height":1207},"profile":{"url":"https://workana.s3.amazonaws.com/logos/989ee30c5770b0335608d4db71a95273/xx/IMG20240317WA0028_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/989ee30c5770b0335608d4db71a95273/pv/IMG20240317WA0028_300_300.jpg","width":300,"height":300}},"country":"CO","lastActive":"2024-05-04 12:10:45","created":"2023-09-14 23:39:18","open":1,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":true,"worker":{"id":7183150,"slug":"luis-hernando-prieto","canInvite":false,"skills":{"535":{"id":535},"921":{"id":921},"529":{"id":529},"603":{"id":603},"599":{"id":599},"125":{"id":125},"605":{"id":605},"622":{"id":622},"593":{"id":593},"608":{"id":608},"607":{"id":607},"342":{"id":342},"510":{"id":510},"188":{"id":188},"174":{"id":174},"699":{"id":699},"768":{"id":768},"748":{"id":748},"234":{"id":234},"317":{"id":317},"971":{"id":971},"223":{"id":223},"537":{"id":537},"407":{"id":407},"212":{"id":212},"227":{"id":227},"592":{"id":592}},"history":"¡Bienvenido a un mundo de datos y eficiencia! 1. Utilización de Excel, Power Query y Power Pivot para la recopilación, limpieza y análisis de datos financieros, identificando tendencias y presentando informes detallados para decisiones estratégicas. 2. Automatización de tareas en Excel con macros y VBA, agilizando manipulación y análisis de datos para aumentar eficiencia en informes financieros. 3. Creación de paneles interactivos y visualizaciones dinámicas con Power BI para identificar áreas de mejora en procesos operativos. 4. Uso de Google Sheets y Apps Script para herramientas colaborativas, optimizando eficiencia y seguimiento de indicadores clave. 5. Implementación de soluciones en Google Sheets con fórmulas y scripts para automatizar flujos de trabajo, mejorando la eficiencia en múltiples departamentos de la empresa.","rating":4.9500000000000002,"ranking":369,"position":{"position":"platinum","next":{"name":"Hero","next":null,"description":"Hero es el máximo nivel de los freelancers de Workana. Nos enorgulleces. Tu experiencia, responsabilidad y profesionalismo hacen que te destaques, por eso tienes los mejores beneficios. ¡Sigue brillando! Leer más","explain":"El freelancer HERO ha llegado al nivel máximo en Workana. Si necesitas a un experto, no busques más. Un freelancer Hero ha demostrado que su talento, servicio y compromiso son excelentes. Trabajar con ellos es un placer. Leer más"},"name":"Platinum","description":"Platinum es el quinto nivel de Workana. ¡Estás llegando a la cima! Ahora más que nunca recuerda chequear tu actividad en la plataforma: ingresos, calificaciones y clientes satisfechos. ¡Sigue siendo un éxito! Leer más ","explain":"Un freelancer Platinum es realmente un profesional TOP. El talento Platinum conoce a sus clientes, sabe trabajar de manera remota y brinda un excelente servicio. Su carrera no para de crecer, y solamente le falta conocerte a ti. ¿Qué esperas para contratarlo? Leer más"},"completed":18,"hourlyRate":{"rate":10,"currency":"USD"},"badges":[],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/30373f0a6b45ff6fac67e29b979a36f1","logoUrl":"https://cf.workana.com/logos/989ee30c5770b0335608d4db71a95273/jt/IMG20240317WA0028_160_160.jpg","truncatedCompanyDescription":"¡Bienvenido a mi perfil! Soy Luis, y me impulsa una pasión inigualable por convertir datos en conocimiento y procesos eficientes. 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