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Tenho senso de dono e um desejo contínuo de encontrar soluções para as melhores experiências dos usuários/clientes. Gosto de me motivar e motivar as pessoas ao meu redor.

Possuo mais de 15 anos de experiência em atendimento e atenção ao cliente, sendo os últimos anos focados em Customer Success (desde 2018).
Iniciei nesta área em 2005 na área de atendimento ao cliente de telefonia fixa, passando pela área de Retenção/Fidelização. Em seguida, atuei na área de atenção aos alunos de uma grande escola de Inglês.
Em 2015 iniciei na Workana na área de Suporte aos usuários, em 2018 iniciei um desafio como Customer Success para nossos principais clientes na Workana Empresas Brasil e Latam.
Entrei nestas áreas em fases bastante iniciais e pude ajudar a desenvolvê-las, criando a melhor experiência para nossos clientes e profissionais.

Skills:
• Customer Success Management
• Customer Relationship Management (CRM)
• Data Analysis
• Problem Solving
• Teamwork
• Communication
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