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30 años de experiencia – Traductor Oficial @ INGLES <===> ESPAÑOL ===> NATIVO

• Documentos legales, técnicos si lo necesita
• Velocidad en producción, pero con atención al detalle
• Mantener un efectivo récord de los documentos entregados
• Soy excelente y Detallado entrando DATOS
• Transcripción, Traducción, y Subtítulos a Videos
• Trabajos en MS OFFICE.
• Excelente en Excel
• Excelente en Word.
• Adobe suite. Convertidor PDF.
• Descripción de productos
• Manuales Técnicos
• Edición de Textos
• Búsqueda en la Red
• WordPress
Gracias
Hernando Rivera","rawText":"Le ofrezco: 30 años de experiencia – Traductor Oficial @ INGLES <===> ESPAÑOL ===> NATIVO • Documentos legales, técnicos si lo necesita • Velocidad en producción, pero con atención al detalle • Mantener un efectivo récord de los documentos entregados • Soy excelente y Detallado entrando DATOS • Transcripción, Traducción, y Subtítulos a Videos • Trabajos en MS OFFICE. • Excelente en Excel • Excelente en Word. • Adobe suite. Convertidor PDF. • Descripción de productos • Manuales Técnicos • Edición de Textos • Búsqueda en la Red • WordPress Gracias Hernando Rivera","canEdit":false,"editUrl":"https://www.workana.com/freelancer/e42b2ff7a258e916d0a7ae11b55d8179/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Dec 2021 – Nov 2022
24/7 InTouch - Cali, Colombia

•    Ha sido una gran experiencia, en esta oportunidad representando una marca ícono del ingenio y empresa estadounidense por más de 77 años
•    Desafortunadamente, era una prueba de temporada y tenía que terminar. Excelentes 11 meses

•    Aunque una vez más, pude probarme a mí mismo y mantener mis estadísticas en su punto más alto, mi CSAT en un 100 %, mi adherencia también en un 100 % y mis reseñas o controles de calidad en un 98 %.

BILINGUAL CUSTOMER SERVICE AGENT – DIRECT INTERPRETER
Jul 2017 ‐ Dec 2021
SELF, United States

•    Considero que tengo una alta inteligencia emocional (EQ) - Una capacidad innata para conectar con otras personas y establecer relaciones. La capacidad de controlar los impulsos, manejar el estrés, suspender el juicio y pensar antes de actuar. Un alto nivel de empatía, me da la capacidad de entender las reacciones emocionales de otra persona. Tengo la habilidad de facilitar una conversación utilizando las señales sociales para construir una relación y establecer un terreno común. Mucha confianza en mí mismo y una mentalidad abierta que me permite manejar la información de forma constructiva.
•    También tengo una actitud positiva - Siempre tengo en cuenta que represento a su marca, por lo que es importante que proyecte una actitud positiva cuando interactúe con sus clientes y prospectos.

DIRECTOR GENERAL DE PROYECTOS ELECTRICOS - DUEÑO
Jan 2013 ‐ Jun 2017
JSR ENTERPRISES INC, MIAMI, Fl., United States

•    Facilite talleres para definir las necesidades, los objetivos y los recursos del cliente con una excepcional capacidad de presentación y análisis.
•    Reducción al mínimo del alcance empleando el enfoque PRINCE2 en todo el diseño del proyecto y la presupuestación.
•    Analicé y gestioné las interdependencias entre los equipos de tecnología, operaciones, ventas y marketing.
•    Supervise proyectos con dependencias complejas, comunicando claramente para gestionar las expectativas de las partes interesadas.
•    Comunique el progreso a lo largo del ciclo de vida del proyecto con sesiones informativas regulares e informes de MS Project.
•    Actué como punto de contacto central para todas las solicitudes de desarrollo.
•    Lleve a cabo evaluaciones rigurosas para asegurarse de que se alcanzaban los hitos clave y para extraer lecciones y mejores prácticas

PROJECT MANAGER /ELECTRICAL, SUPERVISOR / BUSINESS OWNER
Jan 1996 ‐ Jun 2017
JSR INDUSTRIES INC, Miami, Fl., United States

•    Este fue mi primer negocio, se convirtió en el paraguas de todas las siguientes divisiones que siguieron
•    Actualicé los métodos operativos, supervisé los procedimientos contables, hice un seguimiento de la información y recopilé datos para mejorar la eficiencia.
•    Desarrollé e inicié proyectos, gestioné los costes y supervisé el rendimiento.
•    Controlé los costos de los proyectos y cumplí con los objetivos clave.
•    Dirigí equipos de proyectos especializados en actividades de diseño y lanzamiento. Gestione el personal interno, los contratistas y los proveedores.
•    Cumplí con los plazos de los proyectos coordinándoles con los contratistas para gestionar el rendimiento.
•    Supervise proyectos de alto nivel en las fases de planificación, diseño y programación.
•    Identifique diferentes planes y recursos necesarios para alcanzar las metas propuestas","rawText":"BILINGUAL CUSTOMER SERVICE REPRESENTATIVE Dec 2021 – Nov 2022 24/7 InTouch - Cali, Colombia • Ha sido una gran experiencia, en esta oportunidad representando una marca ícono del ingenio y empresa estadounidense por más de 77 años • Desafortunadamente, era una prueba de temporada y tenía que terminar. Excelentes 11 meses • Aunque una vez más, pude probarme a mí mismo y mantener mis estadísticas en su punto más alto, mi CSAT en un 100 %, mi adherencia también en un 100 % y mis reseñas o controles de calidad en un 98 %. BILINGUAL CUSTOMER SERVICE AGENT – DIRECT INTERPRETER Jul 2017 ‐ Dec 2021 SELF, United States • Considero que tengo una alta inteligencia emocional (EQ) - Una capacidad innata para conectar con otras personas y establecer relaciones. La capacidad de controlar los impulsos, manejar el estrés, suspender el juicio y pensar antes de actuar. 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DIRECTOR GENERAL DE PROYECTOS ELECTRICOS - DUEÑO Jan 2013 ‐ Jun 2017 JSR ENTERPRISES INC, MIAMI, Fl., United States • Facilite talleres para definir las necesidades, los objetivos y los recursos del cliente con una excepcional capacidad de presentación y análisis. • Reducción al mínimo del alcance empleando el enfoque PRINCE2 en todo el diseño del proyecto y la presupuestación. • Analicé y gestioné las interdependencias entre los equipos de tecnología, operaciones, ventas y marketing. • Supervise proyectos con dependencias complejas, comunicando claramente para gestionar las expectativas de las partes interesadas. • Comunique el progreso a lo largo del ciclo de vida del proyecto con sesiones informativas regulares e informes de MS Project. • Actué como punto de contacto central para todas las solicitudes de desarrollo. • Lleve a cabo evaluaciones rigurosas para asegurarse de que se alcanzaban los hitos clave y para extraer lecciones y mejores prácticas PROJECT MANAGER /ELECTRICAL, SUPERVISOR / BUSINESS OWNER Jan 1996 ‐ Jun 2017 JSR INDUSTRIES INC, Miami, Fl., United States • Este fue mi primer negocio, se convirtió en el paraguas de todas las siguientes divisiones que siguieron • Actualicé los métodos operativos, supervisé los procedimientos contables, hice un seguimiento de la información y recopilé datos para mejorar la eficiencia. • Desarrollé e inicié proyectos, gestioné los costes y supervisé el rendimiento. • Controlé los costos de los proyectos y cumplí con los objetivos clave. • Dirigí equipos de proyectos especializados en actividades de diseño y lanzamiento. Gestione el personal interno, los contratistas y los proveedores. • Cumplí con los plazos de los proyectos coordinándoles con los contratistas para gestionar el rendimiento. • Supervise proyectos de alto nivel en las fases de planificación, diseño y programación. • Identifique diferentes planes y recursos necesarios para alcanzar las metas propuestas","canEdit":false,"editUrl":"https://www.workana.com/freelancer/e42b2ff7a258e916d0a7ae11b55d8179/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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