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Manejo y conocimiento de gestión de proyectos, en sus etapas de diseño, implementación y mejora, incluyendo la creación e implementación de herramientas para control y seguimiento de los mismos. Experiencia en proyectos los cuales incluyen acreditaciones a nivel nacional e internacional, apertura de nuevas líneas de negocio y mejora en procesos internos.

Experiencia en procesos de auditoría en el área de acreditación bajo el estándar ABET de Estados Unidos, conocimiento en auditorias HSEQ bajo normas NTC ISO 9001:2008, NTC ISO 14001:2004 y OHSAS 18001:2007, y en estándares NTC ISO 17021:2011, ISO Guía 65 y NTC ISO 17024:2012. Conocimiento de diseño e implementación de indicadores y procedimientos, optimización y automatización de procesos, análisis de datos, sistematización de información, análisis y diseño de sistemas

Conocimiento de Microsoft Word, Excel y Powerpoint, manejo de ingles intermedio, capacidad de trabajar en equipo, facilidad para el aprendizaje permanente, pertenencia, responsabilidad y empoderamiento, enfoque hacia metas y objetivos.","rawText":"Ingeniero de Sistemas, con conocimiento y manejo de ensamble y mantenimiento preventivo y correctivo de computadores, redes básicas, programación en C++, Java, HTML, Visual Basic, Javascript, PHP, .NET así como manejo de lenguaje para manejo de base de datos MYSQL, manejo de páginas web y moodle Manejo y conocimiento de gestión de proyectos, en sus etapas de diseño, implementación y mejora, incluyendo la creación e implementación de herramientas para control y seguimiento de los mismos. Experiencia en proyectos los cuales incluyen acreditaciones a nivel nacional e internacional, apertura de nuevas líneas de negocio y mejora en procesos internos. Experiencia en procesos de auditoría en el área de acreditación bajo el estándar ABET de Estados Unidos, conocimiento en auditorias HSEQ bajo normas NTC ISO 9001:2008, NTC ISO 14001:2004 y OHSAS 18001:2007, y en estándares NTC ISO 17021:2011, ISO Guía 65 y NTC ISO 17024:2012. Conocimiento de diseño e implementación de indicadores y procedimientos, optimización y automatización de procesos, análisis de datos, sistematización de información, análisis y diseño de sistemas Conocimiento de Microsoft Word, Excel y Powerpoint, manejo de ingles intermedio, capacidad de trabajar en equipo, facilidad para el aprendizaje permanente, pertenencia, responsabilidad y empoderamiento, enfoque hacia metas y objetivos.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/e81e32071908915adbd937ed53912458/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"KAWAK
Puesto: Gerente Producto y Servicio.
Jefe Inmediato: José Manuel Sandoval
Funciones: Planificación y seguimiento de los procesos de Aseguramiento del producto, de acuerdo a los estándares IEEE 1012 e IEEE 812, que comprende pruebas funcionales, de seguridad, de componente, de regresión del software KAWAK, generando los casos de pruebas pertinentes para los diferentes módulos y componentes.

Planificación y ejecución del proceso de Servicio, el cual comprende planeación de visitas periódicas de seguimiento, seguimiento a los casos reportados a través dela mesa de ayuda, respuesta a las PQRS y seguimiento al plan de acción establecido, gestión de los procesos de mejoramiento de la empresa.

Duración: 1 Mes (Diciembre 01 de 2015 – Actualmente)
Logros: Implementación de un proceso de verificación y validación de acuerdo a los estándares IEEE 1012 e IEEE 812.

KAWAK S.A.S
Puesto: Líder de Aseguramiento Oferta Valor.
Jefe Inmediato: José Manuel Sandoval
Funciones: Planificación de los procesos de Aseguramiento del producto, que incluye pruebas a las versiones de KAWAK tanto de los errores como de las mejoras generadas, así como de las pruebas realizadas en las instalaciones del cliente a fin de validar la conformidad de las mismas; Seguimiento a la mesa de ayuda que incluye los casos generados del cliente, respuesta a las PQRS y seguimiento al plan de acción establecido, gestión de los procesos de mejoramiento de la empresa, Gestión de la implementación del software KAWAK en los clientes, que incluye seguimiento a la planeación y las actividades respectivas.

Implementación y Seguimiento de los procesos de Implementación, Servicio al Cliente y Aseguramiento de Producto, que incluye seguimiento a los indicadores establecidos, análisis del producto no conforme a fin de generar mejoras en el Sistema de Gestión, análisis y mejora de los procedimientos establecidos por medio de las diferentes entradas como PQRS, PNC, Auditorias, Oportunidades de Mejora.

Duración: 11 Meses (Diciembre 22 de 2014 – Noviembre 30 de 2015)
Logros: Implementación de mejoras del proceso de aseguramiento de producto, disminución en los casos de alto impacto en el software, mejora en el cumplimiento de los Acuerdos de Niveles de Servicio y mantenimiento del sistema de gestión del proceso.

KAWAK S.A.S
Puesto: Líder de Aseguramiento de Producto.
Jefe Inmediato: Jorge Enrique Ayala
Funciones: Planeación y realización a las pruebas de software KAWAK que incluye pruebas a las versiones de KAWAK tanto de los errores como de las mejoras generadas, seguimiento a los casos abiertos y verificación de su solución. Planeación y seguimiento al proceso de verificación de las instalaciones realizadas en los clientes. Mejora del proceso de aseguramiento de calidad del producto y de los puntos de control establecidos.
Duración: 3 Meses (Septiembre 1 de 2014 – Diciembre 19 de 2014)
Logros: Implementación de mejoras del proceso de aseguramiento de producto, disminución en los casos de alto impacto en el software.

BVQI COLOMBIA LTDA – BUREAU VERITAS CERTIFICATION
Puesto: Asistente Técnico.
Jefe Inmediato: Juan Pablo González
Funciones: Documentación, implementación y mejora del sistema de gestión de calidad de la empresa, implementación, medición y seguimiento a los indicadores de gestión de los procesos generales, control de producto no conforme, manejo de satisfacción del cliente por medio de la gestión de las quejas y reclamos de la compañía, revisión administrativa y técnica de los procesos de certificación de los clientes acorde a las normas de gestión ISO 9001:2008, ISO 14001:2005, OHSAS 18001:2007, ISO 28001:2007, NTC GP1000:2009, NTC 6001, ISO 20000-1:2011, ISO 27001:2005. NTSH006:2009 y NTC 5555:2011.

Apoyo en los proyectos de apertura de nuevos negocios de certificación bajo diferentes estándares, así como la restructuración del área técnica, lo cual incluye la generación de diferentes herramientas de control, seguimiento y medición. Implementación de diferentes KPIs para medición de los objetivos estratégicos a nivel local e internacional.

Gestión de la documentación interna y externa, actualización de procedimientos, apoyo a la realización de revisiones gerenciales. Revisión del cumplimiento de la organización de acuerdo a las normas ISO 17021:2011, ISO 17024:2012 e ISO Guia65 por medio de auditorías internas bajo estos estándares, soporte a los procesos de acreditación bajo estos estándares de calidad, generación de planes de acción para el tratamiento de las no conformidades levantadas por el ente acreditador.

Manejo del proceso de competencias del personal de oficina y auditores, calificación bajo diferentes normas y proceso de seguimiento y monitoreo a competencias. Generación de constancias, apoyo técnico a los procesos comerciales de generación de ofertas, realización de informes a los entes gubernamentales y de vigilancia, participación en comités técnicos de conformidad.

Duración: 3 Años (Julio 6 de 2011 – Actualmente)
Logros: Proceso de acreditación para la certificación de personas con ONAC exitoso, así como implementación de nuevos estándares de certificación (NORSOK, GMP para sector cosméticos). Implementación de diferentes KPIs para cumplimiento de objetivos estratégicos.

Universidad EAN
Puesto: Auxiliar Técnico de la Facultad de Ingeniería
Jefe Inmediato: Nestor Porcell Mancilla
Funciones: Co-responsable del proyecto de acreditación internacional para los programa de Ingeniería de Producción e Ingeniería de Sistemas con ABET (Accreditation Board for Engineering and Technology), basado en reconexión, organización y análisis de datos, sistematización de información, diseño y aplicación de encuestas por medios virtuales y por medio telefónico, diseños de medios sistemáticos para tabulación y análisis estadístico de información para generar planes de acción y mejora realizando seguimiento a los mismos. Diseño del proyecto de acreditación, desarrollo de herramientas de seguimiento y medición de los KPIs y de los objetivos de los programas de Ingeniería de Producción e Ingeniería de Sistemas.

Generación de procesos y procedimientos de acuerdo al estándar internacional, manejo de indicadores propios del proceso de acreditación, implementación y seguimiento a los indicadores de desempeño, desarrollo de planes de mejora para tratar las desviaciones encontradas, realización del plan anual de seguimiento de conformidad.

Manejo de los sistemas de información de la Universidad, de las aulas virtuales bajo Moodle, de la página web de la Facultad de Ingeniería, apoyo en los procesos de acreditación nacional de los programas Ingeniería de Producción e Ingeniería de Sistemas y demás apoyo administrativo
Duración: 2 Años (Junio 1 de 2009 – Junio 17 de 2011)
Logros: Implementación exitosa del proyecto de acreditación ABET, acreditación del programa de Ingeniería de Producción.","rawText":"KAWAK Puesto: Gerente Producto y Servicio. Jefe Inmediato: José Manuel Sandoval Funciones: Planificación y seguimiento de los procesos de Aseguramiento del producto, de acuerdo a los estándares IEEE 1012 e IEEE 812, que comprende pruebas funcionales, de seguridad, de componente, de regresión del software KAWAK, generando los casos de pruebas pertinentes para los diferentes módulos y componentes. Planificación y ejecución del proceso de Servicio, el cual comprende planeación de visitas periódicas de seguimiento, seguimiento a los casos reportados a través dela mesa de ayuda, respuesta a las PQRS y seguimiento al plan de acción establecido, gestión de los procesos de mejoramiento de la empresa. Duración: 1 Mes (Diciembre 01 de 2015 – Actualmente) Logros: Implementación de un proceso de verificación y validación de acuerdo a los estándares IEEE 1012 e IEEE 812. KAWAK S.A.S Puesto: Líder de Aseguramiento Oferta Valor. Jefe Inmediato: José Manuel Sandoval Funciones: Planificación de los procesos de Aseguramiento del producto, que incluye pruebas a las versiones de KAWAK tanto de los errores como de las mejoras generadas, así como de las pruebas realizadas en las instalaciones del cliente a fin de validar la conformidad de las mismas; Seguimiento a la mesa de ayuda que incluye los casos generados del cliente, respuesta a las PQRS y seguimiento al plan de acción establecido, gestión de los procesos de mejoramiento de la empresa, Gestión de la implementación del software KAWAK en los clientes, que incluye seguimiento a la planeación y las actividades respectivas. Implementación y Seguimiento de los procesos de Implementación, Servicio al Cliente y Aseguramiento de Producto, que incluye seguimiento a los indicadores establecidos, análisis del producto no conforme a fin de generar mejoras en el Sistema de Gestión, análisis y mejora de los procedimientos establecidos por medio de las diferentes entradas como PQRS, PNC, Auditorias, Oportunidades de Mejora. Duración: 11 Meses (Diciembre 22 de 2014 – Noviembre 30 de 2015) Logros: Implementación de mejoras del proceso de aseguramiento de producto, disminución en los casos de alto impacto en el software, mejora en el cumplimiento de los Acuerdos de Niveles de Servicio y mantenimiento del sistema de gestión del proceso. KAWAK S.A.S Puesto: Líder de Aseguramiento de Producto. Jefe Inmediato: Jorge Enrique Ayala Funciones: Planeación y realización a las pruebas de software KAWAK que incluye pruebas a las versiones de KAWAK tanto de los errores como de las mejoras generadas, seguimiento a los casos abiertos y verificación de su solución. Planeación y seguimiento al proceso de verificación de las instalaciones realizadas en los clientes. Mejora del proceso de aseguramiento de calidad del producto y de los puntos de control establecidos. Duración: 3 Meses (Septiembre 1 de 2014 – Diciembre 19 de 2014) Logros: Implementación de mejoras del proceso de aseguramiento de producto, disminución en los casos de alto impacto en el software. BVQI COLOMBIA LTDA – BUREAU VERITAS CERTIFICATION Puesto: Asistente Técnico. Jefe Inmediato: Juan Pablo González Funciones: Documentación, implementación y mejora del sistema de gestión de calidad de la empresa, implementación, medición y seguimiento a los indicadores de gestión de los procesos generales, control de producto no conforme, manejo de satisfacción del cliente por medio de la gestión de las quejas y reclamos de la compañía, revisión administrativa y técnica de los procesos de certificación de los clientes acorde a las normas de gestión ISO 9001:2008, ISO 14001:2005, OHSAS 18001:2007, ISO 28001:2007, NTC GP1000:2009, NTC 6001, ISO 20000-1:2011, ISO 27001:2005. NTSH006:2009 y NTC 5555:2011. Apoyo en los proyectos de apertura de nuevos negocios de certificación bajo diferentes estándares, así como la restructuración del área técnica, lo cual incluye la generación de diferentes herramientas de control, seguimiento y medición. Implementación de diferentes KPIs para medición de los objetivos estratégicos a nivel local e internacional. Gestión de la documentación interna y externa, actualización de procedimientos, apoyo a la realización de revisiones gerenciales. Revisión del cumplimiento de la organización de acuerdo a las normas ISO 17021:2011, ISO 17024:2012 e ISO Guia65 por medio de auditorías internas bajo estos estándares, soporte a los procesos de acreditación bajo estos estándares de calidad, generación de planes de acción para el tratamiento de las no conformidades levantadas por el ente acreditador. Manejo del proceso de competencias del personal de oficina y auditores, calificación bajo diferentes normas y proceso de seguimiento y monitoreo a competencias. Generación de constancias, apoyo técnico a los procesos comerciales de generación de ofertas, realización de informes a los entes gubernamentales y de vigilancia, participación en comités técnicos de conformidad. Duración: 3 Años (Julio 6 de 2011 – Actualmente) Logros: Proceso de acreditación para la certificación de personas con ONAC exitoso, así como implementación de nuevos estándares de certificación (NORSOK, GMP para sector cosméticos). Implementación de diferentes KPIs para cumplimiento de objetivos estratégicos. Universidad EAN Puesto: Auxiliar Técnico de la Facultad de Ingeniería Jefe Inmediato: Nestor Porcell Mancilla Funciones: Co-responsable del proyecto de acreditación internacional para los programa de Ingeniería de Producción e Ingeniería de Sistemas con ABET (Accreditation Board for Engineering and Technology), basado en reconexión, organización y análisis de datos, sistematización de información, diseño y aplicación de encuestas por medios virtuales y por medio telefónico, diseños de medios sistemáticos para tabulación y análisis estadístico de información para generar planes de acción y mejora realizando seguimiento a los mismos. Diseño del proyecto de acreditación, desarrollo de herramientas de seguimiento y medición de los KPIs y de los objetivos de los programas de Ingeniería de Producción e Ingeniería de Sistemas. Generación de procesos y procedimientos de acuerdo al estándar internacional, manejo de indicadores propios del proceso de acreditación, implementación y seguimiento a los indicadores de desempeño, desarrollo de planes de mejora para tratar las desviaciones encontradas, realización del plan anual de seguimiento de conformidad. 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