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Estou aberta a projetos em ambas as áreas.

✅ Na área de Recursos Humanos (RH):
● 04 anos de experiência na área de RH, tendo atuado tanto como freelancer, como também em regime CLT em empresa de tecnologia (startup), agência de marketing e consultoria de R&S;
● Vivência em Pesquisa de Clima, avaliação comportamental avaliação de desempenho, treinamento e desenvolvimento, descrição de cargo e mapeamento das competências técnicas e comportamentais dos cargos;
● Experiência com recrutamento e seleção realizando processos seletivos do início ao fim, fazendo kick off com as lideranças ou contratante para alinhamento e planejamento do processo, divulgação das vagas, triagem, hunting, dinâmicas online, entrevistas por competências, feedbacks e proposta.

✅ Na área de atendimento:
● Tenho mais de 05 anos de experiência direta com atendimento ao cliente multicanal (chat, WhatsApp, e-mail, redes sociais, telefone, reuniões online), tanto B2B como B2C;
● Experiência com liderança de equipe de analistas de atendimento e gestão de equipe de vendas diretas;
● Experiência como Customer Success de uma agência de marketing digital;
● Já trabalhei com atendimento no formato freelancer e também CLT, obtendo muito sucesso em ambos, com métricas de qualidade e satisfação do cliente sempre acima da média, ocupando posições de destaque nas equipes em que atuei;
● Prezo muito pela experiência do cliente e por realizar um atendimento de encantamento, surpreendendo o cliente de forma positiva, aumentando assim as chances de fidelização.

✅ Formação:
● MBA em Coaching Executivo e de Negócios
● Ensino Superior em Gestão de Recursos Humanos (RH)
● Curso de Extensão Universtária em Gestão de Pessoas por Competências
● Curso de Analista Comportamental (metodologia DISC)

Em relação ao meu valor/hora, estou aberta a negociação dependendo do tipo de projeto e recorrência. Estou à disposição para maiores esclarecimentos.","rawText":"Sou uma profissional que transita entre as áreas de atendimento ao cliente e RH, as quais tenho forte paixão por trabalhar. Estou aberta a projetos em ambas as áreas. ✅ Na área de Recursos Humanos (RH): ● 04 anos de experiência na área de RH, tendo atuado tanto como freelancer, como também em regime CLT em empresa de tecnologia (startup), agência de marketing e consultoria de R&S; ● Vivência em Pesquisa de Clima, avaliação comportamental avaliação de desempenho, treinamento e desenvolvimento, descrição de cargo e mapeamento das competências técnicas e comportamentais dos cargos; ● Experiência com recrutamento e seleção realizando processos seletivos do início ao fim, fazendo kick off com as lideranças ou contratante para alinhamento e planejamento do processo, divulgação das vagas, triagem, hunting, dinâmicas online, entrevistas por competências, feedbacks e proposta. ✅ Na área de atendimento: ● Tenho mais de 05 anos de experiência direta com atendimento ao cliente multicanal (chat, WhatsApp, e-mail, redes sociais, telefone, reuniões online), tanto B2B como B2C; ● Experiência com liderança de equipe de analistas de atendimento e gestão de equipe de vendas diretas; ● Experiência como Customer Success de uma agência de marketing digital; ● Já trabalhei com atendimento no formato freelancer e também CLT, obtendo muito sucesso em ambos, com métricas de qualidade e satisfação do cliente sempre acima da média, ocupando posições de destaque nas equipes em que atuei; ● Prezo muito pela experiência do cliente e por realizar um atendimento de encantamento, surpreendendo o cliente de forma positiva, aumentando assim as chances de fidelização. ✅ Formação: ● MBA em Coaching Executivo e de Negócios ● Ensino Superior em Gestão de Recursos Humanos (RH) ● Curso de Extensão Universtária em Gestão de Pessoas por Competências ● Curso de Analista Comportamental (metodologia DISC) Em relação ao meu valor/hora, estou aberta a negociação dependendo do tipo de projeto e recorrência. Estou à disposição para maiores esclarecimentos.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/e82f61675b94d97067c1287e9f8480c8/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"- Recrutamento e seleção: Hunting de profissionais de acordo com o perfil solicitado pela empresa, selecionar e fazer uma entrevista inicial por videoconferência.
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