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Development TI Analyst, Infrastructure Analyst, Production Analyst in
Allus Colombia S.A of Medellín.

Sizing, monitoring and managing licenses and resources of audio response platforms to support client’s necessities, to guarantee SLA’s and company capacity to grow.

Manage, monitor and develop new services over proactive contact, big ip ltm, genesis voice portal, and socket server platforms as well as provide maintenance and technical support of them.

Implement client’s voice applications onto systems (Genesys GVP, MPS500), socket servers, with high configuration models to support the 7x24 contact center operation.

Install and configure web servers, security certificate as well as balance different services and protocols.

Implement best security practices over platforms to prevent frauds and to conformance with our bank client’s standards.

Participate in meetings with clients, developers and designers, to recommend and develop new services and solutions for customers.

April 2005 - July 2005
Technical Support in New Horizons of Medellín.

My responsibilities where the configuration and Installation of Microsoft O.S. and Programming Courses, to maintain the computers and servers updated and running and prepare the network infrastructure for the labs and courses.

July 2003 - December 2003
Internship in SUMICOL S.A. de Medellín.

My internship was about to research and develop an energy save plan for the air compressed systems of the production plant, look into items, their pressure

November 2002 - February 2003
Sales Assistant in CELUWAP of Medellín.

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