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(From : 2010 – Current)
Position Held: Admin Exec
Job Skill: Administration/Maintenance Support and Service Desk
Present Salary: RM4,252 / month

Job Responsibilities:
1.    Help Desk Support and Administration
•    Serve as the first point of contact for support services at FMD Help Desk to ensure all services requests are attended to according to FMD service level standard.
•    Ensure availability of Help Desk at all time and report/request for supports are being attended to.
•    Assist Principal Technical Officer for job assignment according to priority and staff availability.
•    Referral of issues that require special attention to the manager for action and resolution.
•    Ensure close monitoring of job assigned for closure and update of service status.
•    Ensure timely and accurate service level report for manager’s review.

2.    Maintenance Services and Supports
•    Represent FMD in Engineering Lab Committee as the liaison person for updates and latest technical requirement in the lab.
•    Process record and generate energy report for review by Maintenance Manager on a timely manner.
•    Generate PABX telephone usage data and ensure accurate assignment of usage to the relevant department.
•    Process internal billing for utilities including school, units and external tenants on campus.
•    Ensure that internal billings to relevant parties are accurate and process report to manager on a timely manner.
•    Assist Principal Technical Officer in monitoring and perform basic adjustment on the Building Management System.

3.    Departmental Website Administration
•    Ensure that FMD website (intranet) is updated to reflect the latest development of the FMD services.
•    Ensure that records and filing of information related to FMD website are accurate and in an orderly manner.
•    Work closely with ITS and to ensure that FMD website is available at all time.
•    Perform regular housekeeping for FMD website to ensure that public information is updated at all time.
•    Represents FMD in Campus Web Committee for latest development of University website and communicates updates to the office for compliance and support.

4.    General Administrative Support
•    Upkeep of FMD’s records for computer system and software and advise manager on updates/upgrade required.
•    Oversees mail services including national and international mail services, internal and external despatch.
•    Coordinate campus vehicle usage
•    Provide administrative backup for support services during absent of the staff.
.
Previous Employer: Monash University – Information Technology Services
From : 2000 to 2010
Position Held: Admin Exec
Job Responsibilities:
1.    Provide Helpdesk Support for staff and students
•    Provide direct 1st level IT support, troubleshooting and advice on Monash Standard Operating Procedure and services such as Callista, Monash Directory System, Allocate, Webct, Citrix, Microsoft Office, Active Directory, Pcounter Admin, Helpdesk System, Ariba and operating systems such as Windows with highest resolution rate, staff and student satisfaction.
•    Managing and updating staff contacts information
•    Responsible to work with various support groups (Desktop Support, Lab Support and Network Support) to resolve staff issues when necessary.
•    Assisting in the implementation of new products and services.
•    Compiling student wireless access application and advice on wireless setup.
•    Managing student NT account and Authcate account.
•    Managing student access to home directory and network drives.
•    Managing and maintaining of students printing quotas.
2.    Provide telephone and remote support
•    Provide direct support to University staff and student for service request logging, problem diagnosis and resolution and problem escalation.
•    Promote the efficient use of the knowledge base with staff and student of the University.
•    Ensure the prompt, professional and courteous service is provided and maintained with both personal and telephone support.
•    Explore opportunities and make recommendation that contribute to the continuous improvement of the support and services provided by ITS.
3.    Understand Service Level
Ensuring the Helpdesk Support services is always available.
•    Prioritizing task according to the criticality.
•    Understanding the escalation level (Desktop support, Lab support and Network Support) in order to assign task accordingly based on the type of problem.
•    Ensuring all ITS staff know and understand Help Desk system and procedure.
4.    Provide Administration Support Required
•    Manage, maintain and update purchases of software, desktop handware, network hardware, service maintainence of software, desktop, printers and servers through the Ariba System.
•    Liaise with vendor and supplier on purchases of the IT Service Department.
•    Liaise with Purchasing Department including submission of invoices and delivery order.
•    Liaise with Finance Department including outstanding payment of purchases of the IT Service Department.
•    Liaise with Facilities Department including supplies of stationary, blank CDs, toner cartridge, paper, room booking, maintenance of aircond and power for ITS office and computer lab.
•    Maintain files and records for the IT Services Department.
•    Perform administration task including : respond to enquiries and support via e-mail, arrange meetings, prepare documents, organize catering for department meetings and allocate incoming mails.
•    Assist IT Manager on administration duties as required.
•    Assist support staff including : leave application, liaising with staff on the availability, reporting printer and desktop service/repair to supplier, order paper supplies and toner supplies.
•    Manage and record software CDs, manuals and equipment of loan to staff.
5.    Computer Lab Management
•    Manage and maintain computer lab schedule for classes and booking.
Former Employers
    Company Name : ASTRO
From : 1996 to 2000
Position Held : Helpdesk Officer
    Company Name : Vads Sdn Bhd
From : 1995 to 1996
Position Held : Customer Service Support","rawText":"Current Employer : Monash University – Facilities Management Dept (From : 2010 – Current) Position Held: Admin Exec Job Skill: Administration/Maintenance Support and Service Desk Present Salary: RM4,252 / month Job Responsibilities: 1. Help Desk Support and Administration • Serve as the first point of contact for support services at FMD Help Desk to ensure all services requests are attended to according to FMD service level standard. • Ensure availability of Help Desk at all time and report/request for supports are being attended to. • Assist Principal Technical Officer for job assignment according to priority and staff availability. • Referral of issues that require special attention to the manager for action and resolution. • Ensure close monitoring of job assigned for closure and update of service status. • Ensure timely and accurate service level report for manager’s review. 2. Maintenance Services and Supports • Represent FMD in Engineering Lab Committee as the liaison person for updates and latest technical requirement in the lab. • Process record and generate energy report for review by Maintenance Manager on a timely manner. • Generate PABX telephone usage data and ensure accurate assignment of usage to the relevant department. • Process internal billing for utilities including school, units and external tenants on campus. • Ensure that internal billings to relevant parties are accurate and process report to manager on a timely manner. • Assist Principal Technical Officer in monitoring and perform basic adjustment on the Building Management System. 3. Departmental Website Administration • Ensure that FMD website (intranet) is updated to reflect the latest development of the FMD services. • Ensure that records and filing of information related to FMD website are accurate and in an orderly manner. • Work closely with ITS and to ensure that FMD website is available at all time. • Perform regular housekeeping for FMD website to ensure that public information is updated at all time. • Represents FMD in Campus Web Committee for latest development of University website and communicates updates to the office for compliance and support. 4. General Administrative Support • Upkeep of FMD’s records for computer system and software and advise manager on updates/upgrade required. • Oversees mail services including national and international mail services, internal and external despatch. • Coordinate campus vehicle usage • Provide administrative backup for support services during absent of the staff. . Previous Employer: Monash University – Information Technology Services From : 2000 to 2010 Position Held: Admin Exec Job Responsibilities: 1. Provide Helpdesk Support for staff and students • Provide direct 1st level IT support, troubleshooting and advice on Monash Standard Operating Procedure and services such as Callista, Monash Directory System, Allocate, Webct, Citrix, Microsoft Office, Active Directory, Pcounter Admin, Helpdesk System, Ariba and operating systems such as Windows with highest resolution rate, staff and student satisfaction. • Managing and updating staff contacts information • Responsible to work with various support groups (Desktop Support, Lab Support and Network Support) to resolve staff issues when necessary. • Assisting in the implementation of new products and services. • Compiling student wireless access application and advice on wireless setup. • Managing student NT account and Authcate account. • Managing student access to home directory and network drives. • Managing and maintaining of students printing quotas. 2. Provide telephone and remote support • Provide direct support to University staff and student for service request logging, problem diagnosis and resolution and problem escalation. • Promote the efficient use of the knowledge base with staff and student of the University. • Ensure the prompt, professional and courteous service is provided and maintained with both personal and telephone support. • Explore opportunities and make recommendation that contribute to the continuous improvement of the support and services provided by ITS. 3. Understand Service Level Ensuring the Helpdesk Support services is always available. • Prioritizing task according to the criticality. • Understanding the escalation level (Desktop support, Lab support and Network Support) in order to assign task accordingly based on the type of problem. • Ensuring all ITS staff know and understand Help Desk system and procedure. 4. Provide Administration Support Required • Manage, maintain and update purchases of software, desktop handware, network hardware, service maintainence of software, desktop, printers and servers through the Ariba System. • Liaise with vendor and supplier on purchases of the IT Service Department. • Liaise with Purchasing Department including submission of invoices and delivery order. • Liaise with Finance Department including outstanding payment of purchases of the IT Service Department. • Liaise with Facilities Department including supplies of stationary, blank CDs, toner cartridge, paper, room booking, maintenance of aircond and power for ITS office and computer lab. • Maintain files and records for the IT Services Department. • Perform administration task including : respond to enquiries and support via e-mail, arrange meetings, prepare documents, organize catering for department meetings and allocate incoming mails. • Assist IT Manager on administration duties as required. • Assist support staff including : leave application, liaising with staff on the availability, reporting printer and desktop service/repair to supplier, order paper supplies and toner supplies. • Manage and record software CDs, manuals and equipment of loan to staff. 5. 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