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Levantamiento de información, Gestión de presupuesto, Gestión de proyectos, Gestión de riesgos. Gestión de servicios. Gestión de proveedores, Gestión de cambios. Auditoria de sistemas, Gestión de calidad. Gestión de testing, Gobierno de datos, Calidad de datos, protección de datos, desarrollo de soluciones, transformación digital, integración de metodologías a las áreas, entre otros. Aplicadas a metodologías y mejores practicas como PMI, SCRUM, ITIL, COBIT, ISO.
Cuento más de diez años de experiencia y sólidos conocimientos en la gestión de proyectos en todo el ciclo de vida del mismo, utilizando metodologías tradicionales y ágiles como PMI y SCRUM.
Soy tolerante a la frustración, resilente, fácil adaptación a los cambios, promuevo e incentivo los cambios, manejo de conflictos y negociación, coaching, pensamiento resolutivo, paciencia, orientado al logro y calidad de servicio.","rawText":"soy ingeniero en informática y poseo más de 25 años de experiencia y tengo sólidos conocimientos en Gestión de recursos. Levantamiento de información, Gestión de presupuesto, Gestión de proyectos, Gestión de riesgos. Gestión de servicios. Gestión de proveedores, Gestión de cambios. Auditoria de sistemas, Gestión de calidad. Gestión de testing, Gobierno de datos, Calidad de datos, protección de datos, desarrollo de soluciones, transformación digital, integración de metodologías a las áreas, entre otros. Aplicadas a metodologías y mejores practicas como PMI, SCRUM, ITIL, COBIT, ISO. Cuento más de diez años de experiencia y sólidos conocimientos en la gestión de proyectos en todo el ciclo de vida del mismo, utilizando metodologías tradicionales y ágiles como PMI y SCRUM. Soy tolerante a la frustración, resilente, fácil adaptación a los cambios, promuevo e incentivo los cambios, manejo de conflictos y negociación, coaching, pensamiento resolutivo, paciencia, orientado al logro y calidad de servicio.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/efa5b757a9349d6fc41db43a6122fd4c/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"•    Desde el 05.2019, me desempeño como Gerente de Operaciones y Tecnología en QSM, S.A. de C.V. Asignado al Scotia Bank donde tengo la responsabilidad de gestionar el soporte técnico para garantizar la operación del servicio en el Contact Center de México, Centros Alternos y Canada Support; así como de proveerlos tecnológicamente para su operatividad. Realizar el seguimiento, control y gestión presupuestal del área y del CC. Garantizar la funcionalidad y disponibilidad de las aplicaciones y componentes tecnológicos en pro del cumplimiento y mejora continua de los procesos y procedimientos para la atención de fallas e incidentes estableciendo líneas de escalamientos y acuerdos de servicios. Monitoreo y seguimiento para los cobros o pagos según los acuerdos de tiempo con los proveedores de las facturas. Garantizar la implementación de requerimientos/proyectos internos y externos en tiempo y costo. Promover el cumplimiento con las normas, políticas y procedimientos internos vigentes y el apoyo a la auditoría. Realizar coaching con los colaboradores. Seguimiento y control de indicadores de gestión del área y comunicación de reportes de alto valor del rendimiento, fallas y áreas de oportunidad. Asegurar el correcto funcionamiento de las pantallas de monitoreo de los servicios. Asegurar las pruebas del Plan de Continuidad de Negocio y garantiza que la estrategia de negocio, planes e iniciativas se lleven a cabo.
•    Desde el 10.2018 al 03.2019, trabajé como Coordinador de TI en Marpex Consultores. Teniendo la responsabilidad de proveer tecnológicamente y dar soporte a las tres empresas del grupo (Centro de Atención Telefónica “Kontacto”, Administradora Filo y Marpex), Definiendo el road map tecnológico 2019, evaluando nuevas tecnologías para mejoras de infraestructura y comunicaciones. Gestión de proveedores para la fábrica de software, soporte técnico e intercambio de información. Definición e implementación de políticas de seguridad de la información, gestión de protección de datos, planes de continuidad operativa y recuperación de desastres. Planificación, control y gestión de proyectos. Gestión de riesgo tecnológico. Gestión de recursos tecnológicos. Levantamiento de información y documentación del core. Construcción del marco referencial para tecnología. Integración de Servicios de TI.
•    Desde el 07.2018 al 10.2018, laboré como Gerente de Proyectos en Master Loyalty Group (MLG). Donde me encargue de la evaluación del levantamiento de información de los requerimientos, la planificación, el control y gestión de los proyectos tecnológicos sobre el CRM y ERP. Desarrollando e implementando un marco metodológico para la gestión de proyectos bajo principios de PMBOK y Scrum, llevando a cabo end to end la administración de proyectos y la gestión de recursos tecnológicos.
•    Desde el 05.2017 al 06-2018, me desempeñé como Gerente de Proyectos y Servicios de TI, de manera independiente. Realizando servicios en Planificación, control y gestión de proyectos tecnológicos bajo principios de PMBOK y Scrum. Gestión de riesgo tecnológico. Análisis y desarrollo del core Bancario COBIS. Plan de continuidad operativa de negocio. Gestión de calidad y testing. Gestión de recursos tecnológicos. Levantamiento de información y documentación. Consultoría en ERP y CRM.
•    Del 03.2015 al 05.2017 trabajé para MGI Accusys Venezuela C.A. como Consultor de Proyectos de IT. Allí dirigí las actividades de la fábrica de software de la empresa, entrenando y capacitando al personal para entregar productos con estándares de calidad superiores al mercado, superando expectativas de aliados estratégicos. Lleve a cabo hasta su cierre, la gestión, control y seguimiento de proyectos de baja, mediana y alta complejidad en conjunto con los clientes en bancos de Panamá, Puerto Rico, Argentina y Venezuela. Participe en la definición de necesidades de la compañía y proyectar el despliegue. Diseñe de soluciones según necesidades del cliente. Efectué la gestión de riesgo y planes de mitigación con recursos (tiempo, personas, dinero) asignados. Establecí métricas y políticas de seguimiento y control de objetivos.
•    Desde 08.2014 al 10.2014 laboré en Materiales Servitotal, C.A. como Gerente de Área-Líder de Calidad y Control. Tuve la oportunidad de gestionar la unidad de Calidad y Control de Sistemas con más de 18 personas, donde desarrollé políticas de gestión, evaluación y monitoreo del desempeño, definí estrategias para superar las metas. Llevé a cabo planes para la elaboración de ERF, casos de uso y casos de Pruebas. Implemente mejoras a los procesos del área y de la organización para mayores progresos en la gestión de proyectos, la gestión de calidad y el control de presupuesto. Fije estrategias para la elaboración del alcance, documento de iniciativa y documentos técnicos. Implemente mecanismos de control y gestión para el plan de trabajo y planes de mitigación de riesgos de proyectos, con los recursos (tiempo, personas y presupuesto) asignados y mejorar la calidad de servicio. Participe en la definición de nuevo modelo de atención y comunicación de tecnología y en la elaboración del RoadMap tecnológico 2015.
•    Desde 10.2013 al 08.2014 trabajé en AMAGI Service como Gerencia de Proyectos-Líder de Portafolio de Proyectos. Mi mayor aporte a la institución se relaciona con la gestión de proyectos y la puesta en producción en tiempo, presupuesto, personas y calidad de los proyectos de baja, mediana y alta complejidad hasta su cierre. Lleve a cabo la gestión de planes de mitigación de riesgo para el término de proyectos. Establecí mecanismos para la administración de recursos (tiempo, personas, dinero) asignados. Gestione la negociación con proveedores. Estabilice proyectos críticos, dado su impacto en la estrategia del negocio obteniendo excelentes resultados.
•    Desde 01. 2009 al 07.2013 laboré en Banesco, Banco Universal como Especialista de Aseguramiento de Calidad. Uno de mis aportes con el rol de gerente de proyectos, fue implementar los procesos para Aseguramiento de Calidad en la gestión de calidad de proyectos. También definí e implemente procesos para la búsqueda de vulnerabilidades en servicios WEB. Establecí normas, políticas, procedimientos y roles para el marco referencial de trabajo para Aseguramiento de Calidad. Construí y llevé a cabo planes de entrenamiento y despliegue para la promoción y fortalecimiento del proceso de Aseguramiento de Calidad a fin de mantener elevados estándares de calidad en portafolios y programas de proyectos.
•    Como Líder de Proyectos de Infraestructura de TI, tuve la oportunidad de aprender y aportar técnicas para diseñar, planificar e implementar el modelo de Gestión Capacidad de TI. Definí estrategias para promover el uso del proceso de Administración de Capacidad evaluando los diferentes componentes tecnológicos en capas de Almacenamiento, Base de Datos, Servidores, Redes, iSeries. Realice auditorías en la recolección de datos sobre la herramienta Tivoli. Implemente normas, policitas, procesos, procedimientos y roles de la metodología Capacidad de TI y medir el costo-beneficio e impacto organizacional. Elabore y ejecute planes de comunicación y despliegue para incrementar la madurez del proceso y el garantizar el “empowerment” en las áreas relacionadas.
•    Desde 1998 al 2009 trabajé en Bancaribe. Banco Universal como Coordinador de Proyecto de Calidad y Testing: allí desarrollé destrezas de liderazgo y gerencia, pude aportar en la definición, planificación e implementación de estrategias para la ejecución y coordinación de pruebas de aceptación, funcionales y certificación sobre los proyectos que impliquen cambios tecnológicos de SW y HW. Seguimiento de las actividades en los proyectos asignados a los seis especialistas a mi cargo. Definir indicadores de gestión por el cumplimiento de la metodología de pruebas y estándares de programación. Participación en la coordinación de los Planes de Continuidad de Negocio.
•    Como Especialista de Calidad de IT: aprendí técnicas de preparación de ambiente y distribución de sistemas para pruebas técnicas, integrales y funcionales de SW y de HW. Implemente estrategias para las pruebas técnicas, funcionales y certificadas, elaborando informes de resultado de las mismas. Participe en la elaboración de metodologías de pruebas.
•    Como Especialista de Sistemas: fui líder técnico de desarrollo para aplicativos de pasivas en core bancario COBIS. Planificar y coordinar actividades de 5 personas a mi cargo en proyectos de baja, mediana y alta complejidad para desarrollo y mantenimiento. Participe en la elaboración de estándar de programación y metodologías de desarrollo de sistemas.
•    Analista Programador, me encargaba de desarrollos de requerimientos y proyectos de baja, media y alta complejidad, alineados a la línea de negocios de pasivas del core bancario Cobis (DPF, Cuentas) del Control Optimo de Efectivo (COE), SICRI-TDC, Morosos-TDC, ACL-Auditoria.","rawText":"• Desde el 05.2019, me desempeño como Gerente de Operaciones y Tecnología en QSM, S.A. de C.V. Asignado al Scotia Bank donde tengo la responsabilidad de gestionar el soporte técnico para garantizar la operación del servicio en el Contact Center de México, Centros Alternos y Canada Support; así como de proveerlos tecnológicamente para su operatividad. Realizar el seguimiento, control y gestión presupuestal del área y del CC. Garantizar la funcionalidad y disponibilidad de las aplicaciones y componentes tecnológicos en pro del cumplimiento y mejora continua de los procesos y procedimientos para la atención de fallas e incidentes estableciendo líneas de escalamientos y acuerdos de servicios. Monitoreo y seguimiento para los cobros o pagos según los acuerdos de tiempo con los proveedores de las facturas. Garantizar la implementación de requerimientos/proyectos internos y externos en tiempo y costo. Promover el cumplimiento con las normas, políticas y procedimientos internos vigentes y el apoyo a la auditoría. Realizar coaching con los colaboradores. Seguimiento y control de indicadores de gestión del área y comunicación de reportes de alto valor del rendimiento, fallas y áreas de oportunidad. Asegurar el correcto funcionamiento de las pantallas de monitoreo de los servicios. Asegurar las pruebas del Plan de Continuidad de Negocio y garantiza que la estrategia de negocio, planes e iniciativas se lleven a cabo. • Desde el 10.2018 al 03.2019, trabajé como Coordinador de TI en Marpex Consultores. Teniendo la responsabilidad de proveer tecnológicamente y dar soporte a las tres empresas del grupo (Centro de Atención Telefónica “Kontacto”, Administradora Filo y Marpex), Definiendo el road map tecnológico 2019, evaluando nuevas tecnologías para mejoras de infraestructura y comunicaciones. Gestión de proveedores para la fábrica de software, soporte técnico e intercambio de información. Definición e implementación de políticas de seguridad de la información, gestión de protección de datos, planes de continuidad operativa y recuperación de desastres. Planificación, control y gestión de proyectos. Gestión de riesgo tecnológico. Gestión de recursos tecnológicos. Levantamiento de información y documentación del core. Construcción del marco referencial para tecnología. Integración de Servicios de TI. • Desde el 07.2018 al 10.2018, laboré como Gerente de Proyectos en Master Loyalty Group (MLG). 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Participe en la definición de nuevo modelo de atención y comunicación de tecnología y en la elaboración del RoadMap tecnológico 2015. • Desde 10.2013 al 08.2014 trabajé en AMAGI Service como Gerencia de Proyectos-Líder de Portafolio de Proyectos. Mi mayor aporte a la institución se relaciona con la gestión de proyectos y la puesta en producción en tiempo, presupuesto, personas y calidad de los proyectos de baja, mediana y alta complejidad hasta su cierre. Lleve a cabo la gestión de planes de mitigación de riesgo para el término de proyectos. Establecí mecanismos para la administración de recursos (tiempo, personas, dinero) asignados. Gestione la negociación con proveedores. Estabilice proyectos críticos, dado su impacto en la estrategia del negocio obteniendo excelentes resultados. • Desde 01. 2009 al 07.2013 laboré en Banesco, Banco Universal como Especialista de Aseguramiento de Calidad. 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