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Soy una Asistente Virtual con más de 8 años de experiencia en atención al cliente y gestión administrativa, destacando por mi capacidad para conectar con las personas, organizar procesos con eficiencia y adaptarme a distintos entornos de trabajo.

Mi enfoque se basa en la comunicación efectiva, la empatía y una actitud proactiva. Me apasionan la organización, la enseñanza, la planificación de eventos y las ventas, áreas donde puedo desplegar mi lado más creativo, resolutivo y dinámico.

He ocupado diversos roles como Secretaria, Asistente Legal, Asistente Administrativa, Recepcionista, Asistente de Logística y de Finanzas, lo que me ha permitido desarrollar una visión integral del funcionamiento de las organizaciones y fortalecer habilidades clave como la gestión documental, atención al público, control de agendas, elaboración de presupuestos y coordinación de tareas administrativas.

¿Qué puedo hacer por ti?
Gestión administrativa eficiente: agendas, facturación, compras, presupuestos, informes.
Atención al cliente con calidez y profesionalismo.
Creación de contenido: mensajes adaptados a diferentes audiencias, claridad y creatividad al comunicar.
Organización de eventos y planificación: desde lo más simple hasta lo más complejo.
Apoyo en tareas legales y migratorias: manejo de documentación, seguimiento de procesos.
Ventas y propuestas comerciales: presentación de propuestas, captación de clientes, seguimiento postventa.

Habilidades y herramientas
Manejo avanzado de PC, correo electrónico, Google Drive, Microsoft Word y Excel
Comunicación asertiva y excelente trato interpersonal
Capacidad para hablar en público y transmitir ideas con claridad
Organización, responsabilidad y orientación a resultados
Aprendizaje rápido y resolución de problemas

Estoy aquí para ordenar tus ideas y dar energía a tus tareas. Conectá conmigo: quiero ayudarte a que todo funcione mejor y hacerte la vida más fácil.","rawText":"Asistente Virtual Empática, Versátil y Orientada a Resultados Soy una Asistente Virtual con más de 8 años de experiencia en atención al cliente y gestión administrativa, destacando por mi capacidad para conectar con las personas, organizar procesos con eficiencia y adaptarme a distintos entornos de trabajo. Mi enfoque se basa en la comunicación efectiva, la empatía y una actitud proactiva. Me apasionan la organización, la enseñanza, la planificación de eventos y las ventas, áreas donde puedo desplegar mi lado más creativo, resolutivo y dinámico. He ocupado diversos roles como Secretaria, Asistente Legal, Asistente Administrativa, Recepcionista, Asistente de Logística y de Finanzas, lo que me ha permitido desarrollar una visión integral del funcionamiento de las organizaciones y fortalecer habilidades clave como la gestión documental, atención al público, control de agendas, elaboración de presupuestos y coordinación de tareas administrativas. ¿Qué puedo hacer por ti? Gestión administrativa eficiente: agendas, facturación, compras, presupuestos, informes. Atención al cliente con calidez y profesionalismo. Creación de contenido: mensajes adaptados a diferentes audiencias, claridad y creatividad al comunicar. Organización de eventos y planificación: desde lo más simple hasta lo más complejo. Apoyo en tareas legales y migratorias: manejo de documentación, seguimiento de procesos. Ventas y propuestas comerciales: presentación de propuestas, captación de clientes, seguimiento postventa. Habilidades y herramientas Manejo avanzado de PC, correo electrónico, Google Drive, Microsoft Word y Excel Comunicación asertiva y excelente trato interpersonal Capacidad para hablar en público y transmitir ideas con claridad Organización, responsabilidad y orientación a resultados Aprendizaje rápido y resolución de problemas Estoy aquí para ordenar tus ideas y dar energía a tus tareas. Conectá conmigo: quiero ayudarte a que todo funcione mejor y hacerte la vida más fácil.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/f07227b3283df04deb048503f457be27/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Con más de 8 años de experiencia en atención al público, gestión administrativa y soporte operativo, me he desempeñado en roles clave como Secretaria, Asistente Administrativa, Recepcionista, Asistente Legal, Asesora Migratoria, Auxiliar Documentaria en Clínicas Oncológicas y Veterinarias, Encargada de Almacén, Facturadora, y Asistente de Gerencia. Esta trayectoria me ha permitido desarrollar una versatilidad profesional sólida y orientada a resultados, destacando en entornos que requieren eficiencia, empatía y atención al detalle.

Mi trabajo se ha enfocado tanto en la atención presencial como remota al cliente, con un manejo constante de números, inventarios y documentos administrativos. Me adapto con facilidad a distintos sectores (minería, salud, legal, veterinaria, banca, entre otros), siempre con un enfoque en la organización, el cumplimiento de procesos y la mejora continua.

Áreas de experiencia:
? Atención al cliente (presencial y virtual) con calidez, empatía y resolución efectiva
? Gestión documental legal, migratoria, médica y bancaria
? Procesos administrativos: facturación, presupuestos, cobranza, seguimiento y control
? Soporte a gerencia y equipos directivos: agendas, coordinación y asistencia
? Logística e inventarios: control de stock, compras, almacenamiento y reportes
? Redacción de contenidos internos y para comunicación con clientes
? Contratación de personal extranjero: documentación legal, visados, trámites migratorios
? Organización de archivos físicos y digitales, manejo de herramientas ofimáticas

Fortalezas clave:
✅ Comunicación clara, asertiva y empática
✅ Capacidad de adaptación y aprendizaje rápido
✅ Precisión y responsabilidad en el manejo de datos y documentos
✅ Proactividad, resolución de problemas y orientación al cliente
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Soy Marisa, y después de 17 años en administración, descubrí que mi verdadera pasión es hacer que la tecnología avanzada sea accesible para emprendedores y equipos que quieren crecer sin complicarse la vida. Me especializo como asistente virtual con experiencia sólida en comunicación profesional, servicio al cliente y gestión del tiempo, destacándome por la organización eficiente de agendas, coordinación de tareas y la garantía de que nada quede pendiente. Me encanta crear soluciones costo-eficientes usando mi propia infraestructura con n8n y Supabase autoalojados, combinando Google Workspace, calendarios compartidos, gestores de proyectos y CRM para que puedas enfocarte en lo que realmente importa: hacer crecer tu negocio. Mi formación en inteligencia artificial, automatización sin código, Prompt Engineering e IA Agéntica me permite no solo resolver problemas puntuales, sino construir ecosistemas completos que transforman la forma en que trabajas. 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Noviembre 2007 - Presente (17+ años) | Zaragoza, España Mis 17 años en CERNEY han sido un viaje increíble que refleja perfectamente cómo las empresas pueden evolucionar sin perder su esencia. Empecé siendo esa persona que tenía todo bajo control en la administración tradicional, donde aprendí que los detalles importan y que la confidencialidad no es negociable. Era quien coordinaba a la dirección, organizaba reuniones que realmente funcionaban, y me aseguraba de que nada se cayera entre las grietas. Pero lo emocionante llegó cuando me di cuenta de que podía hacer mucho más que mantener las cosas organizadas: podía transformarlas. Como Responsable de PRL, desarrollé protocolos que redujeron drásticamente los accidentes laborales, y ahí entendí algo clave: los mejores sistemas son los que previenen problemas antes de que aparezcan. Implementé un sistema digital que redujo 30% el tiempo que perdíamos buscando documentos (¡imagínate la frustración que eliminé!) y coordiné una reorganización que aumentó 20% la productividad sin estresarse más. Especialista en Automatización y Asistencia Virtual (Freelance) 2024 - Presente | Remoto Aquí es donde todo cobra sentido: combino esos 17 años de experiencia real con mi pasión por hacer que la tecnología sea accesible y útil. No soy de esas que te venden humo tecnológico; soy quien toma tus procesos manuales y los convierte en sistemas que funcionan mientras duermes. Construí mi propia infraestructura con n8n y Supabase autoalojados, integrando sistemas antiguos con herramientas modernas, y creé dashboards que liberan más de 15 horas semanales de esas tareas que a nadie le gustan. Esta experiencia me enseñó que la tecnología más poderosa es la que hace que la gente se sienta más tranquila, no más abrumada. Mi arsenal incluye n8n autoalojado, Supabase, Google Workspace, Microsoft 365 y toda una colección de herramientas que uso estratégicamente según lo que realmente necesites. Me encanta aplicar UX Writing porque creo que si algo no se entiende, no sirve. Mi formación en IA y Prompt Engineering me permite crear agentes que realmente resuelven problemas específicos, no chatbots genéricos. Trabajo con Customer Journey Mapping porque necesito entender cómo piensa tu cliente para diseñar algo que realmente funcione. Los resultados que suelo entregar hablan por sí solos: -75% en consultas repetitivas, -15 horas semanales que tu equipo puede usar para cosas importantes, +40% en satisfacción del cliente. Experiencia Administrativa y Financiera | MP GAS S.L. & Transportes GTD 2002 - 2007 En MP GAS me convertí en la reina de la facturación y administración, optimizando cada proceso de cobros y pagos hasta que todo fluyera sin sobresaltos. En Transportes GTD desarrollé mi superpoder para gestionar crisis: cuando algo salía mal en el transporte, yo era quien coordinaba soluciones rápidas manteniendo a todos contentos. Estas experiencias me enseñaron que la gestión de datos y la atención al cliente van de la mano: si no tienes la información correcta en el momento correcto, el cliente lo nota. Liderazgo Comercial y Gestión de Equipos | Círculo de Lectores 1995 - 2000 Como Jefe de Equipo de Ventas, lideré equipos que consistentemente cumplían (y superaban) objetivos mensuales. Pero lo que realmente aprendí fue algo que uso todos los días: el éxito viene de escuchar profundamente lo que la gente realmente necesita, no de venderles lo que tienes. Esta filosofía la aplico en cada proyecto: primero entiendo tu problema real, luego diseño la solución perfecta para ti. Mi Caja de Herramientas (que uso estratégicamente según tu necesidad): Para automatizar sin quebrar el presupuesto: n8n autoalojado, Make, Zapier, Relevance AI Mi infraestructura que te ahorra dinero: VPS Hostinger, Supabase autoalojado Para que todo funcione como reloj: Google Workspace, Microsoft 365, calendarios inteligentes, CRM que realmente se usan Para crear cosas bonitas y funcionales: HTML/CSS, Vibe Coding, Bolt, UX Writing que conecta Para integrar lo que ya tienes: SAP, Dynamics 365, APIs, análisis de KPIs que importan Para el futuro que ya está aquí: IA personalizada, agentes inteligentes, automatizaciones que aprenden Lo que 17 años me enseñaron (y ahora aplico contigo): Pensar como bombero: Mejor prevenir el incendio que apagarlo después Documentar como si fuera para tu abuela: Si no lo entiende ella, hay que mejorarlo Ser consultora, no solo ejecutora: A veces veo oportunidades que tú aún no has notado Cuidar tu bolsillo: Mi infraestructura propia significa menos gastos recurrentes para ti Recordar que detrás de cada proceso hay personas: La mejor tecnología es la que hace la vida más fácil","rating":5,"ranking":480,"position":{"position":"silver","next":{"name":"Gold","next":"platinum","description":"Gold es el cuarto nivel de Workana. 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