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I'm results and performance oriented and I have a proven track record experience in IT Business Process Outsourcing, Service Operation and Delivery, Service Delivery & Quality Improvement and Project Management. I have also received numbers of compliments and recognition from my clients on my good work and service delivered to them.
I also experienced in online marketing as freelancer, helping client to brand their products in digital marketing, product logo and graphic design.
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Work History:
Solution Integration Services - June 2017 – December 2017
Project Manager - November 2016 – May 2017
Service Delivery Excellent Consultant - January 2014 – November 2016
Backup & Storage Project Service - December 2012 – January 2014
Backup Capability Consultant - March 2008 – December 2012
WINTEL Deep Technical Support - August 2006 – February 2008

Core Competency:
    Project Management
    Operation Management in IT
    Service Delivery and Quality Assurance (Audit & Compliance)
    ITIL Best Practices and Processes
    IT Service Management (lTSM).
    MS SharePoint Administration
    Proactive Problem Management (RCA)
    Continuous Service Improvement (CSI)
    Lean Six Sigma
    Process Documentation & Technical Procedures
    Productivity Improvement
    Data Analysis

Tools:
    Microsoft Office (Word, Excel, Power Point, etc)
    MS SharePoint
    Remedy, SM9, OVSD, OVSC

Please do not hesitate to contact me if you would like know more in detail.
It’s my pleasant and I’m looking forward to work with you.

Best regards,
MP Tan","rawText":"Company: DXC Technologies Sdn Bhd (Formaly know as Hewlett Packard Enterprise Sdn Bhd) Work History: Solution Integration Services - June 2017 – December 2017 Project Manager - November 2016 – May 2017 Service Delivery Excellent Consultant - January 2014 – November 2016 Backup & Storage Project Service - December 2012 – January 2014 Backup Capability Consultant - March 2008 – December 2012 WINTEL Deep Technical Support - August 2006 – February 2008 Core Competency:  Project Management  Operation Management in IT  Service Delivery and Quality Assurance (Audit & Compliance)  ITIL Best Practices and Processes  IT Service Management (lTSM).  MS SharePoint Administration  Proactive Problem Management (RCA)  Continuous Service Improvement (CSI)  Lean Six Sigma  Process Documentation & Technical Procedures  Productivity Improvement  Data Analysis Tools:  Microsoft Office (Word, Excel, Power Point, etc)  MS SharePoint  Remedy, SM9, OVSD, OVSC Please do not hesitate to contact me if you would like know more in detail. It’s my pleasant and I’m looking forward to work with you. Best regards, MP Tan","canEdit":false,"editUrl":"https://www.workana.com/freelancer/f12f239a294ca922309b644067e00c01/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Tan M. P.","companyId":5169054,"companyHash":"f12f239a294ca922309b644067e00c01","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":false,"number":null},"countryData":{"country":"MY","name":"Malaysia","class":"flag flag-my","url":"https://www.workana.com/en/freelancers/malaysia?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"RM 35.00","isSet":true,"currency":"MYR","amount":"35.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in IT & Programming"},"public":true,"clarificationText":"Allowed formats:
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