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Soporte Freelance
Asistente de mercadeo y Ventas (2011-2013) – Dragón Systems
    Como un trabajo frelance doy apoyo a la empresa Dragón Systems en el área de mercadeo y manejo de las redes sociales de Facebook. Diseño y elaboro campañas de comunicación dando soporte a comunicados a nuestros clientes y al área de ventas. Además apoyo el área de ventas por tele- mercadeo cerrando nuevos negocios y dando seguimiento a clientes.
Diseño gráfico (2006 – actualidad) - Freelance
    Me especializo en el diseño gráfico, imagen corporativa para la pequeña empresa o para personas. En el área de diseño gráfico trabajo con todo el set de aplicaciones de adobe, desarrollándoles tarjetas, invitaciones, afiches, banners, comunicaciones, boletines, etc.
Gerente de Operaciones de TI (2008 – 2012) – Intel Costa Rica
    Servicio al Cliente: Recepción, procesamiento y ejecución de todas las solicitudes y proyectos relacionados con TI. Parte de las tareas son: la creación, evaluación y medición de procesos para las diferentes solicitudes. Proveer soluciones efectivas de TI para satisfacer las múltiples necesidades de los clientes en Costa Rica y de las otras fábricas de Intel en el mundo. Administración del programa global para mejorar la experiencia de los clientes con TI en la región.
    Operaciones: Encargada del proceso de planeamiento estratégico: objetivos, planes de trabajo, misión y visión del grupo de TI. Desarrollo y ejecución de los planes de capacitación para los empleados y gerentes. Planes de sucesión, control de calidad y presupuesto anual. Desarrollo organización y de la fuerza laboral, ergonomía y seguridad ocupacional, integración de equipos y actividades sociales. Soporte a conferencias técnicas y de innovación internas.
    Desarrollo Organizacional: Desarrollo y ejecución de los planes de capacitación para los empleados y gerentes a nivel de la región. Planes de sucesión, control de calidad, presupuesto anual, ergonomía, seguridad ocupacional, integración de equipos y actividades sociales. Soporte a conferencias técnicas y de innovación internas.

Gerente del Centro de Innovación (2008 – 2010) - Intel Costa Rica
Como gerente del centro de Innovación de la región algunos de mis roles fueron:
    Crear y administrar una plataforma de soporte para la Innovación de Intel Costa Rica.
    Ser un puente entre Intel y la comunidad para inspirar en cuanto a los alcances de tecnología.
    Crear un laboratorio de proyectos y pruebas para fomentar la innovación interna.
    Manejo de los indicadores de éxito del centro.
    Crear e impartir cursos asociados al tema de innovación y creatividad.
    Dar soporte a todos los departamentos para la creación de sus estrategias de innovación.

Gerente de Proyectos y Mercadeo de TI (2005 – 2008) - Intel Costa Rica
    Proyectos: En esta posición tuve a cargo la implementación de proyectos estratégicos del departamento de sistemas locales y en otros países. Algunos ejemplos de esto fueron:
    Implementación de red inalámbrica en áreas de Oficina
    Cambios de plataforma de usuarios a diferentes versiones de Office y Windows.
    Administración del programa de Manejo de Impresiones a nivel regional
    Supervisión del área de soporte de nivel cero para clientes de la fábrica, oficinas y proyectos especiales, teniendo a cargo un equipo de trabajo de 10 personas.
    Proliferación de cuentas de correo para los 1800 empleados de la fábrica.
    Piloto de Tecnología WIMAX en conjunto con RACSA para Costa Rica
    Creación del Centro de Innovación para América Latina, el desarrollo de programas de responsabilidad social de TI, y el planeamiento estratégico del programa de Innovación.
    Creación de la estrategia de responsabilidad social que funciono de base para el departamento de TI y muchos otros departamentos de Intel Costa Rica: Acá se ejecutaron alrededor de unos 10 proyectos de responsabilidad social con impacto a nivel nacional.
    Innovación y Productividad: Creación y administración de conferencias técnicas para Costa Rica y a nivel regional (Estados Unidos y ASIA).
    Mercadeo: En esta área tuve a cargo el diseño gráfico/web interno, además de la estrategia de comunicaciones del departamento de TI, comunicaciones internas en el departamento e interdepartamentales. Adicionalmente, el mantenimiento de la intranet para la compañía y consultarías a los departamentos en el área de web y bases de datos.
Asistente administrativa de TI (2003 – 2005) - Intel Costa Rica
En esta posición tenia a cargo el manejo administrativo como asistente de la gerencia de TI. Las tareas a nivel general consistían en dar soporte administrativo a un grupo de 100 colaboradores y 12 gerentes a los que se les manejaba sus agendas y calendarios de eventos. Coordinación de actividades especiales del departamento, indicadores operativos, viajes, entretenimiento, suministros, proveedores, etc. Adicionalmente tenia a cargo la intranet, todo lo relacionado con los servicios de hospedaje y administración del servidor web y bases de Datos SQL para nuestros clientes internos en Costa Rica.
Inspectora de Calidad (1998 – 2000) Intel Costa Rica
En esta área formaba parte del equipo de trabajo que inspeccionaba las ordenes antes de ser enviadas a los clientes, asegurando el cumplimientos con las normas de calidad requeridas y los procedimientos establecidos.","rawText":"Experiencia Laboral Soporte Freelance Asistente de mercadeo y Ventas (2011-2013) – Dragón Systems  Como un trabajo frelance doy apoyo a la empresa Dragón Systems en el área de mercadeo y manejo de las redes sociales de Facebook. Diseño y elaboro campañas de comunicación dando soporte a comunicados a nuestros clientes y al área de ventas. Además apoyo el área de ventas por tele- mercadeo cerrando nuevos negocios y dando seguimiento a clientes. Diseño gráfico (2006 – actualidad) - Freelance  Me especializo en el diseño gráfico, imagen corporativa para la pequeña empresa o para personas. En el área de diseño gráfico trabajo con todo el set de aplicaciones de adobe, desarrollándoles tarjetas, invitaciones, afiches, banners, comunicaciones, boletines, etc. Gerente de Operaciones de TI (2008 – 2012) – Intel Costa Rica  Servicio al Cliente: Recepción, procesamiento y ejecución de todas las solicitudes y proyectos relacionados con TI. Parte de las tareas son: la creación, evaluación y medición de procesos para las diferentes solicitudes. Proveer soluciones efectivas de TI para satisfacer las múltiples necesidades de los clientes en Costa Rica y de las otras fábricas de Intel en el mundo. Administración del programa global para mejorar la experiencia de los clientes con TI en la región.  Operaciones: Encargada del proceso de planeamiento estratégico: objetivos, planes de trabajo, misión y visión del grupo de TI. Desarrollo y ejecución de los planes de capacitación para los empleados y gerentes. Planes de sucesión, control de calidad y presupuesto anual. Desarrollo organización y de la fuerza laboral, ergonomía y seguridad ocupacional, integración de equipos y actividades sociales. Soporte a conferencias técnicas y de innovación internas.  Desarrollo Organizacional: Desarrollo y ejecución de los planes de capacitación para los empleados y gerentes a nivel de la región. Planes de sucesión, control de calidad, presupuesto anual, ergonomía, seguridad ocupacional, integración de equipos y actividades sociales. Soporte a conferencias técnicas y de innovación internas. Gerente del Centro de Innovación (2008 – 2010) - Intel Costa Rica Como gerente del centro de Innovación de la región algunos de mis roles fueron:  Crear y administrar una plataforma de soporte para la Innovación de Intel Costa Rica.  Ser un puente entre Intel y la comunidad para inspirar en cuanto a los alcances de tecnología.  Crear un laboratorio de proyectos y pruebas para fomentar la innovación interna.  Manejo de los indicadores de éxito del centro.  Crear e impartir cursos asociados al tema de innovación y creatividad.  Dar soporte a todos los departamentos para la creación de sus estrategias de innovación. Gerente de Proyectos y Mercadeo de TI (2005 – 2008) - Intel Costa Rica  Proyectos: En esta posición tuve a cargo la implementación de proyectos estratégicos del departamento de sistemas locales y en otros países. Algunos ejemplos de esto fueron:  Implementación de red inalámbrica en áreas de Oficina  Cambios de plataforma de usuarios a diferentes versiones de Office y Windows.  Administración del programa de Manejo de Impresiones a nivel regional  Supervisión del área de soporte de nivel cero para clientes de la fábrica, oficinas y proyectos especiales, teniendo a cargo un equipo de trabajo de 10 personas.  Proliferación de cuentas de correo para los 1800 empleados de la fábrica.  Piloto de Tecnología WIMAX en conjunto con RACSA para Costa Rica  Creación del Centro de Innovación para América Latina, el desarrollo de programas de responsabilidad social de TI, y el planeamiento estratégico del programa de Innovación.  Creación de la estrategia de responsabilidad social que funciono de base para el departamento de TI y muchos otros departamentos de Intel Costa Rica: Acá se ejecutaron alrededor de unos 10 proyectos de responsabilidad social con impacto a nivel nacional.  Innovación y Productividad: Creación y administración de conferencias técnicas para Costa Rica y a nivel regional (Estados Unidos y ASIA).  Mercadeo: En esta área tuve a cargo el diseño gráfico/web interno, además de la estrategia de comunicaciones del departamento de TI, comunicaciones internas en el departamento e interdepartamentales. Adicionalmente, el mantenimiento de la intranet para la compañía y consultarías a los departamentos en el área de web y bases de datos. Asistente administrativa de TI (2003 – 2005) - Intel Costa Rica En esta posición tenia a cargo el manejo administrativo como asistente de la gerencia de TI. Las tareas a nivel general consistían en dar soporte administrativo a un grupo de 100 colaboradores y 12 gerentes a los que se les manejaba sus agendas y calendarios de eventos. Coordinación de actividades especiales del departamento, indicadores operativos, viajes, entretenimiento, suministros, proveedores, etc. Adicionalmente tenia a cargo la intranet, todo lo relacionado con los servicios de hospedaje y administración del servidor web y bases de Datos SQL para nuestros clientes internos en Costa Rica. Inspectora de Calidad (1998 – 2000) Intel Costa Rica En esta área formaba parte del equipo de trabajo que inspeccionaba las ordenes antes de ser enviadas a los clientes, asegurando el cumplimientos con las normas de calidad requeridas y los procedimientos establecidos.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/f999e52f1c085da6876a7e30be79ee28/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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