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PROFESIONAL: Más de 13 años como Consultor especialista en Procesos y Sistemas de Gestión en el Comité Técnico Nacional de Normalización de INDECOPI (Ahora INACAL). Experiencia en Planeamiento Estratégico, Mejora de Procesos, Documentación, Implementación de Sistemas de Gestión y como Gerente de Operaciones con más de 150 personas a cargo. Asesor de Empresas (Staff de asesores de Presidencia de Directorio del Banco de la Nación). Consultor Senior de Procesos y TI. Experiencias laborales con el BCP, BBVA, BN, BCR, Visanet y Yellow Pepper.

ALGUNOS LOGROS: He implementado y auditado sistemas integrados de gestión (Calidad, Seguridad y Salud Ocupacional, Responsabilidad Social e ITIL) en empresas industriales, de servicios financieros y mina. Homologué la norma NTP ISO 9001 versión 2008 y 2015 en el Perú. He incrementado la facturación de las operaciones a mi cargo en más de 30% y he incrementado a más del doble los indicadores de efectividad (SLA) en 6 meses, identificando y enfocando el servicio a las necesidades y satisfacción de los clientes.","rawText":"ESTUDIOS: Título en Ingeniería Industrial de la Universidad Ricardo Palma, colegiado CIP, Auditoría Líder en Bureau Veritas, ITIL Foundation e ITIL Practitioner en Santa Monica Consulting, Balanced Scorecard en G&C Global Solutions, Malcolm Baldrige en Corporación Backus. PROFESIONAL: Más de 13 años como Consultor especialista en Procesos y Sistemas de Gestión en el Comité Técnico Nacional de Normalización de INDECOPI (Ahora INACAL). Experiencia en Planeamiento Estratégico, Mejora de Procesos, Documentación, Implementación de Sistemas de Gestión y como Gerente de Operaciones con más de 150 personas a cargo. Asesor de Empresas (Staff de asesores de Presidencia de Directorio del Banco de la Nación). Consultor Senior de Procesos y TI. Experiencias laborales con el BCP, BBVA, BN, BCR, Visanet y Yellow Pepper. ALGUNOS LOGROS: He implementado y auditado sistemas integrados de gestión (Calidad, Seguridad y Salud Ocupacional, Responsabilidad Social e ITIL) en empresas industriales, de servicios financieros y mina. Homologué la norma NTP ISO 9001 versión 2008 y 2015 en el Perú. He incrementado la facturación de las operaciones a mi cargo en más de 30% y he incrementado a más del doble los indicadores de efectividad (SLA) en 6 meses, identificando y enfocando el servicio a las necesidades y satisfacción de los clientes.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/fb1a658f4b1a120161b437e1854df6b5/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"MINISTERIO DE TRABAJO Y PROMOCIÓN DEL EMPLEO         (Septiembre 2017 – Junio 2018)

Responsable de la Coordinación Funcional de Sistemas del Programa Trabaja Perú:
Formular, implementar y ejecutar, planes, políticas y procesos relacionados a las tecnologías de la información, asegurando niveles adecuados de confidencialidad, integridad y disponibilidad de los sistemas de información.

Logros: Se formularon y aprobaron Planes y procedimientos de la Coordinación Funcional.

MINISTERIO DE TRABAJO Y PROMOCIÓN DEL EMPLEO         (Abril 2017 – Septiembre 2017)

Consultor para el Programa Trabaja Perú:
Asesoría a Gerencia de Proyectos, Dirección Ejecutiva y área de Sistemas en Gestión Empresarial y Mejora Continua.

BANCO DE LA NACIÓN                  (Septiembre 2016 – Diciembre 2016)

Asesor de Gerencia de Logística:
Asesoría a Gerencia de Logística del Banco de la Nación en Gestión Empresarial y Mejora Continua.

SATEC (Sistemas Avanzados de Tecnología)          (Noviembre 2015 – Septiembre 2016)

Consultor Senior (Procesos / TI):
Consultoría de Planeamiento Estratégico y Procesos orientados a Tecnología de la Información. Adicionalmente funciones comerciales.

Logros: Efectué con éxito una consultoría al Banco Central de Reserva (BCRP) para la Gerencia de Operaciones, realizando sugerencias de mejoras con alto impacto (reducciones de más del 30% en los tiempos de operación), con tecnologías limpias como Cero Papeles y Sede Electrónica tipo Ventanilla Única.

VISANET PERÚ                      (Septiembre 2015 – Octubre 2015)

Consultoría de Procesos: Elaboración de Mapas y Diagramas de Caracterización de Procesos.

BANCO DE LA NACIÓN                          (Abril 2013 - Junio 2015)

Asesor (Gabinete de Asesores de Presidencia Ejecutiva del Directorio en Gestión de Procesos orientados a TI):
Asesoría a Presidencia Ejecutiva del Banco de la Nación en Gestión de Procesos orientados a Tecnología de la Información en la Gerencia de Informática y otras áreas.

Logros: Diseñé e impulsé la implementación del Comité Estratégico de Tecnologías de la Información (CETI), aprobado por Directorio, con la finalidad de asegurar que los esfuerzos de TI estén alineados a la visión de negocio. Propuse el re diseño de los procesos de Gestión de Requerimientos, Mesa de Ayuda y SW Factory, logrando que se orienten a las buenas prácticas internacionales. Impulsé el proyecto “Cero Papeles”.
CONSULTOR INDEPENDIENTE                  (Noviembre 2011 – Abril 2013)

    Consultoría de Gestión de Procesos a nivel Holding (10 países) para la Transnacional Yellow Pepper (Soluciones Financieras Móviles), incluyendo EEUU, Perú, Ecuador, Colombia.
    Consultoría de Gestión y Procesos en contraste con ITIL de la Gerencia de Informática del Banco de la Nación.
    Consultoría para la implementación operativa y transición del servicio de mantenimiento de los 80,000 POS del cliente Visanet a nivel nacional, con la empresa Siscard.
    Auditorías Independientes y de Pre Certificación a Sistemas Integrados de Gestión: OHSAS 18001 – ISO 14001 (Gestión de Seguridad y Salud Ocupacional, y Gestión Ambiental) en las minas Antapite, Julcani, Mallay y oficinas de Empresa Contratista Minera SERMINAS SAC, contrata de la Compañía Minera Buenaventura.

HGM SOPORTE Y SOLUCIONES DE SISTEMAS          (Junio 2005 – Noviembre 2011)

Responsable de la Unidad de Control de Gestión
Representante de la Dirección en la implementación, certificación y mantenimiento del Sistema Integrado de Gestión (Calidad, Responsabilidad Social, Seguridad y Salud en el Trabajo, Buenas Prácticas de Manufactura). Auditor Líder.
Logros: Logré la certificación ISO 9001 y Homologación de Proveedores con la clasificación más alta "A", incrementando los negocios con nuestros clientes como el Banco de Crédito del Perú.

Gerente de Operaciones (responsabilidad adicional a la de Control de Gestión)
Responsable de la definición y mejoramiento de procesos operativos (incluyendo Atención al Cliente), tanto internos como en conjunto con los clientes, como Visanet, BCP, Hewlett Packard, Claro, Pacífico, BBVA, entre otros, teniendo a cargo las operaciones del servicio de mantenimiento a los 80,000 POS de Visanet a nivel nacional, con más de 150 personas a cargo incluyendo supervisiones y jefaturas de departamento.
Logros: Logré incrementar en 30% la facturación al cliente Visanet en el lapso de 6 meses.
Incrementé los Acuerdos de Nivel de Servicios a más del doble de eficacia en 6 meses, mediante la reestructuración de rutas, políticas de atención y mejoramiento de la eficacia de resolución técnica en primer nivel.

INDUSTRIAS DEL ENVASE (Corporación BACKUS) (Noviembre 2002 – Febrero 2005)

Analista de Aseguramiento de la Calidad y Buenas Prácticas de Manufactura
Conducción del Sistema de Gestión de Calidad (ISO 9000, Malcolm Baldrige, Buenas Prácticas de Manufactura, Seguridad Industrial), Auditorías, Control Documentario, Presentación de Informes e Indicadores a la Alta Dirección.
Logros: Logré la re certificación de la norma ISO 9001 versión 2000.

INDECOPI (EXPERIENCIA AD HONOREM) (Enero 2003 – Diciembre 2016)

Miembro del Comité Técnico de Normalización de Gestión de la Calidad, Responsabilidad Social, de los Sub Comités de Educación y Alimentos y Bebidas, Coordinador del Sub Comité de PYMES,
Desarrollo, homologación y adopción de Normas Técnicas Peruanas, como las ISO, desarrollando temas como Efectos Económicos de la Calidad, Formación, Información y Documentación, Gestión de Registros, Gestión de la Configuración, Gestión de las Mediciones, Buenas Prácticas de Manufactura, entre otros.
Logros: Homologué y firmé las NTP ISO 9001:2008 (Gestión de la Calidad), NTP ISO 19011:2012 (Auditorías Integradas), NTP ISO 9001:2015 (Gestión de la Calidad), entre otras, en señal de aprobación.

ESTUDIOS:
•    UNIVERSIDAD RICARDO PALMA: Carrera Profesional Ingeniería Industrial.
•    COMITÉ DE GESTIÓN AMBIENTAL – INDECOPI: La Normalización de la Gestión Ambiental
•    INDECOPI – CONSEJO NACIONAL DEL AMBIENTE (CONAM): Gestión Ambiental en el Perú
•    USAID – CONAM – SIN – OACA: Cómo ser más competitivos y mejorar la producción en la industria del Papel y Cartón
•    BACKUS: Taller de Buenas Prácticas de Manufactura.
•    G&C GLOBAL SOLUTION: Curso Balanced Scorecard.
•    LLOYD´S REGISTER: Auditoría Interna OHSAS 18001 (Seguridad y Salud Ocupacional).
•    BUREAU VERITAS: Curso Auditoría Líder.
•    SANTA MONICA CONSULTING: Curso ITIL Foundation.
•    SANTA MONICA CONSULTING: Curso ITIL Practitioner.
•    QAS: Curso Auditorías Internas de Sistemas de Gestión (ISO 19011).
•    ADIESTRA: Programa de Modelado de Procesos con BPM – BPMN SOA.

EXPOSITOR:
•    VII Congreso Nacional de Ingeniería - Cusco. Tema “Reforma Universitaria”.
•    XV Congreso Internacional de Ingeniería. Tema “Control de Gestión”    .
•    XV Congreso Internacional de Ingeniería. Tema “Gestión de Procesos según ITIL”.","rawText":"MINISTERIO DE TRABAJO Y PROMOCIÓN DEL EMPLEO (Septiembre 2017 – Junio 2018) Responsable de la Coordinación Funcional de Sistemas del Programa Trabaja Perú: Formular, implementar y ejecutar, planes, políticas y procesos relacionados a las tecnologías de la información, asegurando niveles adecuados de confidencialidad, integridad y disponibilidad de los sistemas de información. Logros: Se formularon y aprobaron Planes y procedimientos de la Coordinación Funcional. MINISTERIO DE TRABAJO Y PROMOCIÓN DEL EMPLEO (Abril 2017 – Septiembre 2017) Consultor para el Programa Trabaja Perú: Asesoría a Gerencia de Proyectos, Dirección Ejecutiva y área de Sistemas en Gestión Empresarial y Mejora Continua. BANCO DE LA NACIÓN (Septiembre 2016 – Diciembre 2016) Asesor de Gerencia de Logística: Asesoría a Gerencia de Logística del Banco de la Nación en Gestión Empresarial y Mejora Continua. SATEC (Sistemas Avanzados de Tecnología) (Noviembre 2015 – Septiembre 2016) Consultor Senior (Procesos / TI): Consultoría de Planeamiento Estratégico y Procesos orientados a Tecnología de la Información. Adicionalmente funciones comerciales. Logros: Efectué con éxito una consultoría al Banco Central de Reserva (BCRP) para la Gerencia de Operaciones, realizando sugerencias de mejoras con alto impacto (reducciones de más del 30% en los tiempos de operación), con tecnologías limpias como Cero Papeles y Sede Electrónica tipo Ventanilla Única. VISANET PERÚ (Septiembre 2015 – Octubre 2015) Consultoría de Procesos: Elaboración de Mapas y Diagramas de Caracterización de Procesos. BANCO DE LA NACIÓN (Abril 2013 - Junio 2015) Asesor (Gabinete de Asesores de Presidencia Ejecutiva del Directorio en Gestión de Procesos orientados a TI): Asesoría a Presidencia Ejecutiva del Banco de la Nación en Gestión de Procesos orientados a Tecnología de la Información en la Gerencia de Informática y otras áreas. Logros: Diseñé e impulsé la implementación del Comité Estratégico de Tecnologías de la Información (CETI), aprobado por Directorio, con la finalidad de asegurar que los esfuerzos de TI estén alineados a la visión de negocio. Propuse el re diseño de los procesos de Gestión de Requerimientos, Mesa de Ayuda y SW Factory, logrando que se orienten a las buenas prácticas internacionales. Impulsé el proyecto “Cero Papeles”. CONSULTOR INDEPENDIENTE (Noviembre 2011 – Abril 2013)  Consultoría de Gestión de Procesos a nivel Holding (10 países) para la Transnacional Yellow Pepper (Soluciones Financieras Móviles), incluyendo EEUU, Perú, Ecuador, Colombia.  Consultoría de Gestión y Procesos en contraste con ITIL de la Gerencia de Informática del Banco de la Nación.  Consultoría para la implementación operativa y transición del servicio de mantenimiento de los 80,000 POS del cliente Visanet a nivel nacional, con la empresa Siscard.  Auditorías Independientes y de Pre Certificación a Sistemas Integrados de Gestión: OHSAS 18001 – ISO 14001 (Gestión de Seguridad y Salud Ocupacional, y Gestión Ambiental) en las minas Antapite, Julcani, Mallay y oficinas de Empresa Contratista Minera SERMINAS SAC, contrata de la Compañía Minera Buenaventura. HGM SOPORTE Y SOLUCIONES DE SISTEMAS (Junio 2005 – Noviembre 2011) Responsable de la Unidad de Control de Gestión Representante de la Dirección en la implementación, certificación y mantenimiento del Sistema Integrado de Gestión (Calidad, Responsabilidad Social, Seguridad y Salud en el Trabajo, Buenas Prácticas de Manufactura). Auditor Líder. Logros: Logré la certificación ISO 9001 y Homologación de Proveedores con la clasificación más alta "A", incrementando los negocios con nuestros clientes como el Banco de Crédito del Perú. Gerente de Operaciones (responsabilidad adicional a la de Control de Gestión) Responsable de la definición y mejoramiento de procesos operativos (incluyendo Atención al Cliente), tanto internos como en conjunto con los clientes, como Visanet, BCP, Hewlett Packard, Claro, Pacífico, BBVA, entre otros, teniendo a cargo las operaciones del servicio de mantenimiento a los 80,000 POS de Visanet a nivel nacional, con más de 150 personas a cargo incluyendo supervisiones y jefaturas de departamento. Logros: Logré incrementar en 30% la facturación al cliente Visanet en el lapso de 6 meses. Incrementé los Acuerdos de Nivel de Servicios a más del doble de eficacia en 6 meses, mediante la reestructuración de rutas, políticas de atención y mejoramiento de la eficacia de resolución técnica en primer nivel. INDUSTRIAS DEL ENVASE (Corporación BACKUS) (Noviembre 2002 – Febrero 2005) Analista de Aseguramiento de la Calidad y Buenas Prácticas de Manufactura Conducción del Sistema de Gestión de Calidad (ISO 9000, Malcolm Baldrige, Buenas Prácticas de Manufactura, Seguridad Industrial), Auditorías, Control Documentario, Presentación de Informes e Indicadores a la Alta Dirección. Logros: Logré la re certificación de la norma ISO 9001 versión 2000. INDECOPI (EXPERIENCIA AD HONOREM) (Enero 2003 – Diciembre 2016) Miembro del Comité Técnico de Normalización de Gestión de la Calidad, Responsabilidad Social, de los Sub Comités de Educación y Alimentos y Bebidas, Coordinador del Sub Comité de PYMES, Desarrollo, homologación y adopción de Normas Técnicas Peruanas, como las ISO, desarrollando temas como Efectos Económicos de la Calidad, Formación, Información y Documentación, Gestión de Registros, Gestión de la Configuración, Gestión de las Mediciones, Buenas Prácticas de Manufactura, entre otros. Logros: Homologué y firmé las NTP ISO 9001:2008 (Gestión de la Calidad), NTP ISO 19011:2012 (Auditorías Integradas), NTP ISO 9001:2015 (Gestión de la Calidad), entre otras, en señal de aprobación. ESTUDIOS: • UNIVERSIDAD RICARDO PALMA: Carrera Profesional Ingeniería Industrial. • COMITÉ DE GESTIÓN AMBIENTAL – INDECOPI: La Normalización de la Gestión Ambiental • INDECOPI – CONSEJO NACIONAL DEL AMBIENTE (CONAM): Gestión Ambiental en el Perú • USAID – CONAM – SIN – OACA: Cómo ser más competitivos y mejorar la producción en la industria del Papel y Cartón • BACKUS: Taller de Buenas Prácticas de Manufactura. • G&C GLOBAL SOLUTION: Curso Balanced Scorecard. • LLOYD´S REGISTER: Auditoría Interna OHSAS 18001 (Seguridad y Salud Ocupacional). • BUREAU VERITAS: Curso Auditoría Líder. • SANTA MONICA CONSULTING: Curso ITIL Foundation. • SANTA MONICA CONSULTING: Curso ITIL Practitioner. • QAS: Curso Auditorías Internas de Sistemas de Gestión (ISO 19011). • ADIESTRA: Programa de Modelado de Procesos con BPM – BPMN SOA. EXPOSITOR: • VII Congreso Nacional de Ingeniería - Cusco. Tema “Reforma Universitaria”. • XV Congreso Internacional de Ingeniería. 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