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Experiencia como Líder y Consultor caracterizada por la negociación, creación e implementación de estrategias de trabajo en equipo, procesos de cambio, excelentes relaciones interpersonales y cumplimiento de las metas definidas.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/fcdacbb43d3fc774df6999a456ddc944/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"* SNC-LAVALIN ITANSUCA (Construction): Profesional especializado en aseguramiento de la calidad QA para el Programa Evacuación de Crudos País – Vicepresidencia de Logística y Transporte VIT Ecopetrol S.A - Estratégico al 01 de Octubre de 2011 - Actual

Funciones
Prestar servicios profesionales para la definición y puesta en marcha de un sistema Integrado de gestión bajo los estándares de la ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007 y los propios de ECOPETROL S.A. que permita asegurar la calidad de los proyectos que conforman el Programa de Evacuación de Crudos País para la Vicepresidencia de Logística y Transporte VIT de Ecopetrol S.A.

Logros
•    Definición y sistematización de los indicadores de los Planes de Ejecución de Proyectos y sus planes subsidiarios.
•    Definición de las especificaciones técnicas de seguridad – salud ocupacional (HS) y ambiental (E) para la construcción de obras y desarrollo de consultorías del programa de evacuación de crudos país.
•    Diseño del Modelo de operación para el Sistema de gestión del Conocimiento del Programa de Evacuación de Crudos País.
•    Supervisión a las actividades QA/QC ejecutadas por los contratistas e interventoría de los siguientes proyectos; Oleoducto transandino OTA, Integración Monterey, ampliación capacidad Monterey, ampliación capacidad Casanare - Araguaney y Poliandino.

* HOLDING CONSULTANTS DE COLOMBIA (Management Consulting) [desde 8/2012]: Dirigir y representar legalmente a la Organización. Organizar, planear, supervisar, coordinar y controlar los procesos, la ejecución de las funciones administrativas y técnicas, la realización de programas y el cumplimiento de las normas legales.

Consultorías Realizadas

•    Director de Proyecto para el seguimiento, medición y control a la ejecución del Plan Estratégico de la caja de Compensación Familiar del Meta “COFREM” 2012 -2020 – 01 de enero de 2012 a la fecha
•    Director de Proyecto para la Formulación del Plan Estratégico de la caja de Compensación Familiar del Meta “COFREM” 2012 -2020 – 01 de Octubre de 2011 – 30 de Noviembre de 2011
•    Director de Proyecto para la Implementación del Sistema de Seguridad, Salud Ocupacional y Ambiente para Contratistas “RUC” para la Empresa D&Y DISEÑO Y CONSTRUCCIONES - 01 de Noviembre de 2010 al 30 de Mayo de 2011.
•    Director de Proyecto para la Implementación del Sistema de Seguridad, Salud Ocupacional y Ambiente para Contratistas “RUC” para la Empresa INGENIAL CONSTRUCCIONES LTDA - 02 de febrero de 2009 al 31 de Agosto de 2009.
•    Director de Proyecto para la Formación de auditores internos de Sistemas Integrados de Gestión (ISO 9001:2008, NTC GP 1000:2009 y MECI 1000: 2005) para la Gobernación de Boyacá – 01 de Octubre de 2008 al 26 de Diciembre de 2008.
•    Director de Proyecto para la Implementación del Sistema Integrado de Gestión (ISO 9001:2008, NTC GP 1000:2009 y MECI 1000: 2005) para la Alcaldía de Socha (Cundinamarca) – 01 de Marzo de 2007 al 30 de Octubre de 2007.

* Instituto Colombiano de Bienestar Familiar – ICBF (Government Administration) [desde 9/2011]: Funciones
Prestar servicios profesionales para el diseño, implementación y continuidad del sistema integrado de gestión (ISO 9001:2008, NTC GP 1000:2009 y MECI 1000: 2005) y del Modelo SCOR® para el Instituto Colombiano de Bienestar Familiar - ICBF.

Logros
•    Definición de los indicadores de gestión y sistematización para su seguimiento a través de herramientas ofimáticas.
•    Diseño y puesta en marcha de la estructura organizacional de la Dirección de Logística y Abastecimiento Estratégico, Subdirección de Abastecimiento y Subdirección de Agencia Logística.
•    Diseño y puesta en marcha del proceso Gestión del Abastecimiento (Compras y Logística) y unificación al sistema integrado de gestión (ISO 9001:2008 NTC GP 1000:2009 y MECI 1000: 2005).
•    Diseño y puesta en marcha de la Cadena de Abastecimiento bajo el Modelo SCOR®.
•    Certificación por parte de ICONTEC del sistema integrado de gestión (NTC GP 1000 y MECI 1000: 2005) del Instituto Colombiano de Bienestar Familiar - ICBF.

* Holding Consultants de Colombia (Management Consulting) [desde 5/2011]: Funciones
Dirigir y coordinar la planeación y ejecución de los Proyectos Estratégicos y/o técnicos que Holding Consultants de Colombia le asigne.

Logros
•    Implementación del Sistema de Seguridad, Salud Ocupacional y Ambiente para Contratistas “RUC” para la Empresa D&Y DISEÑO Y CONSTRUCCIONES - 01 de Noviembre de 2010 al 30 de Mayo de 2011.
•    Implementación del Sistema de Seguridad, Salud Ocupacional y Ambiente para Contratistas “RUC” para la Empresa INGENIAL CONSTRUCCIONES LTDA - 02 de febrero de 2009 al 31 de Agosto de 2009.
•    Formación de auditores internos de Sistemas Integrados de Gestión (ISO 9001:2008, NTC GP 1000:2009 y MECI 1000: 2005) para la Gobernación de Boyacá – 01 de Octubre de 2008 al 26 de Diciembre de 2008.
•    Implementación del Sistema Integrado de Gestión (ISO 9001:2008, NTC GP 1000:2009 y MECI 1000: 2005) para la Alcaldía de Socha (Cundinamarca) – 01 de Marzo de 2007 al 30 de Octubre de 2007.

* Fondo Financiero de Proyectos de Desarrollo - FONADE (Management Consulting) [desde 11/2009]: Funciones
Prestar servicios profesionales para el levantamiento, compilación y análisis de la información relacionada con las cargas de trabajo que soporte la necesidad de personal del Instituto Colombiano de Bienestar Familiar - ICBF para dar cumplimiento a lo previsto en la Ley 1098 de 2006.

Logros
•    Levantamiento y compilación de las cargas de trabajo de las 33 Regionales y Dirección General del Instituto Colombiano de Bienestar Familiar.
•    Análisis funcional de cada una de las Dependencia del Instituto Colombiano de Bienestar Familiar - ICBF
•    Propuesta de Manual Específico de Funciones y Competencias Laborales
•    Plan básico de Implementación de la nueva Estructura Organizacional.

* Fuerzas Militares de Colombia Ejército de Nacional – BAINT (Management Consulting) [desde 9/2009]: Funciones
Dirigir el proyecto de documentación implementación y certificación del Sistema Integrado de Gestión (ISO 9001:2008 NTC GP 1000:2009, MECI 1000: 2005 y OHSAS 18001) del Batallón de Intendencia No. 1 “Las Juanas” con la Entidad certificadora SGS.

Logros
•    Diseño y puesta en marcha de la estructura organizacional del Batallón de Intendencia No. 1 “Las Juanas”.
•    Estructuración y puesta en marcha del Modelo de Gestión por procesos del Batallón de Intendencia No. 1 “Las Juanas”.
•    Formación de cuarenta (40) Auditores interno de Calidad bajo las normas ISO 9001:2008 NTC GP 1000:2009 y MECI 1000: 2005.
•    Certificación del Sistema Integrado de Gestión (ISO 9001:2008, NTC GP 1000:2009 y MECI 1000: 2005) del Batallón de Intendencia No. 1 “Las Juanas” con la Entidad certificadora SGS.
•    Diseño y puesta en marcha del Sistema de Administración de Riesgos SSOA.
•    Cero (0) Accidentes de Trabajo.

* Departamento Administrativo de la Defensoría del Espacio Público – DADEP (Management Consulting) [desde 7/2009]: Funciones
Prestar servicios profesionales a la Oficina Asesora de Planeación en la revisión y actualización de los documentos que soportan en el Departamento Administrativo de la Defensoría del Espacio Público – DADEP el Sistema de Gestión de Calidad –SGC (SO 9001:2008, NTC GP 1000:2009) y el Modelo Estándar de Control Interno – MECI (MECI 1000: 2005), así como también la programación y ejecución de las auditorías internas de calidad y control interno.

Logros
•    Diseño y puesta en marcha los documentos que soportan en el Sistema Integrado de Gestión.
•    Estructuración y puesta en marcha del Modelo de Gestión por procesos.
•    Formación de veinte (20) Auditores interno de Calidad bajo las normas ISO 9001:2008 NTC GP 1000:2009 y MECI 1000: 2005.
•    Definición de los indicadores de gestión y sistematización para su seguimiento a través de herramientas ofimáticas.

* Unidad Administrativa Especial de Catastro Distrital – UAECD (Management Consulting) [desde 12/2008]: Funciones
Prestar servicios profesionales para la Implementación del Sistema de Gestión de la Calidad ISO 9001:2000 y NTC GP 1000:2004 – y su sistema Complementario el Modelo estándar de Control Interno MECI 1000:2005.

Logros
•    Diseño y puesta en marcha los documentos que soportan en el Sistema Integrado de Gestión.
•    Estructuración y puesta en marcha del Modelo de Gestión por procesos.
•    Formación de veinte (20) Auditores interno de Calidad bajo las normas ISO 9001:2008 NTC GP 1000:2009 y MECI 1000: 2005.
•    Definición de los indicadores de gestión y sistematización para su seguimiento a través de herramientas ofimáticas.
•    Definición y seguimiento al mapa de Riesgos de la Entidad.
•    Certificación por parte del ente certificador ICONTEC del sistema integrado de gestión (NTC GP 1000 y MECI 1000: 2005) de la Unidad Administrativa Especial de Catastro Distrital – UAECD.","rawText":"* SNC-LAVALIN ITANSUCA (Construction): Profesional especializado en aseguramiento de la calidad QA para el Programa Evacuación de Crudos País – Vicepresidencia de Logística y Transporte VIT Ecopetrol S.A - Estratégico al 01 de Octubre de 2011 - Actual Funciones Prestar servicios profesionales para la definición y puesta en marcha de un sistema Integrado de gestión bajo los estándares de la ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007 y los propios de ECOPETROL S.A. que permita asegurar la calidad de los proyectos que conforman el Programa de Evacuación de Crudos País para la Vicepresidencia de Logística y Transporte VIT de Ecopetrol S.A. Logros • Definición y sistematización de los indicadores de los Planes de Ejecución de Proyectos y sus planes subsidiarios. • Definición de las especificaciones técnicas de seguridad – salud ocupacional (HS) y ambiental (E) para la construcción de obras y desarrollo de consultorías del programa de evacuación de crudos país. • Diseño del Modelo de operación para el Sistema de gestión del Conocimiento del Programa de Evacuación de Crudos País. • Supervisión a las actividades QA/QC ejecutadas por los contratistas e interventoría de los siguientes proyectos; Oleoducto transandino OTA, Integración Monterey, ampliación capacidad Monterey, ampliación capacidad Casanare - Araguaney y Poliandino. * HOLDING CONSULTANTS DE COLOMBIA (Management Consulting) [desde 8/2012]: Dirigir y representar legalmente a la Organización. Organizar, planear, supervisar, coordinar y controlar los procesos, la ejecución de las funciones administrativas y técnicas, la realización de programas y el cumplimiento de las normas legales. 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Mi enfoque en la organización, la planificación, la resolución de problemas, el seguimiento y el control de proyectos, así como mi atención al detalle, ha sido esencial para el éxito en cada uno de estos roles. He contribuido a la eficiencia de las operaciones diarias, la gestión financiera precisa, la planificación de viajes sin contratiempos y la satisfacción del cliente a través de un servicio excepcional. Mi enfoque apasionado es superar las expectativas y aportar soluciones que impulsan el crecimiento y la eficiencia de las organizaciones. Estoy decidida a ser un activo valioso, ofreciendo resultados sobresalientes y comprometiéndome con la excelencia en cada proyecto. Espero con entusiasmo la oportunidad de contribuir a su éxito y abordar desafíos con determinación. ------------------------------------------------------------------------ Throughout my professional career, I have excelled in activities related to administrative support, billing, customer portfolio management, travel planning, and customer service. My focus on organization, planning, problem-solving, project monitoring, and control, as well as my attention to detail, has been essential for success in each of these roles. I have contributed to the efficiency of daily operations, precise financial management, seamless travel planning, and customer satisfaction through exceptional service. My passionate focus is to exceed expectations and provide solutions that drive the growth and efficiency of organizations. I am determined to be a valuable asset, offering outstanding results and a commitment to excellence in every project. I eagerly look forward to the opportunity to contribute to your success and tackle challenges with determination.","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/dj/foto_160_160.jpg","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/co/foto_30_30.jpg","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/jd/foto.jpg","width":3616,"height":3936},"profile":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/mc/foto_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/xq/foto_300_300.jpg","width":300,"height":300}},"country":"MX","lastActive":"2024-05-14 20:30:24","created":"2023-06-23 21:12:52","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":false,"worker":{"id":6739642,"slug":"carolina-maldonado-21","canInvite":false,"skills":{"543":{"id":543},"528":{"id":528},"893":{"id":893},"535":{"id":535},"298":{"id":298},"592":{"id":592}},"history":"Soy una profesional altamente motivada y orientada a los detalles con más de 12 años de experiencia en soporte al cliente, soporte administrativo, planificación de viajes y tareas administrativas. Tengo habilidades en varios softwares, soy confiable y muy responsable, con buenas habilidades de comunicación y la capacidad de anticipar las necesidades del cliente. Tengo un historial comprobado de brindar un servicio al cliente de alta calidad. Comencé mi carrera en la industria turística como agente de viajes ofreciendo atractivos paquetes turísticos y ayudado a muchos viajeros con la búsqueda y reservación de servicios de viaje. Mi siguiente salto profesional fue en el área financiera-administrativa siendo soporte administrativo, generando la facturación de horas de vuelo y mantenimiento de jets privados; también manteniendo en orden la cartera de clientes y recuperando los pagos de las cuentas con más de 90 días de vencimiento. Años posteriores comencé a utilizar el sistema SAP para la compra de servicios de viaje, la organización y reservación de salas de negocios para una empresa de logística; proponiendo la automatización del proceso de planeación de viajes de negocios. En mi siguiente escalón profesional combine el turismo y la administración siendo la Travel Manager de una importante armadora automotriz, responsabilizándome de todos los procesos de viajes de negocios de la compañía desde su planeación, apoyo durante el viaje hasta el registro y control de gastos de viaje, brindando un excepcional atención y soporte al cliente. Adquirí importantes habilidades dando soporte administrativo al manager del área detectando oportunidades de mejora y preparando presentaciones sobre los KPIs, proyectos y optimizaciones para el consejo directivo; durante esos años y gracias a que estudie una maestría tuve la oportunidad de convertirme en Project Manager dando seguimiento y cierre la implementación de una herramienta tecnológica para la planeación y reservación de viajes de negocios ahorrando tiempo y recursos. En mi más reciente experiencia y como parte de mi crecimiento profesional volvía a las actividades de cuentas por cobrar siendo la responsable de la facturación, cobranza, actividades para auditorias y registros contables de la compañía, permitiéndome perfeccionar mis habilidades de análisis, orientación al detalle, innovación y atención a clientes internacionales. Soy bilingüe, el español es mi lengua nativa y durante mi camino profesional he podido alcanzar un nivel avanzado de inglés y nivel principiante-intermedio de alemán. Una de mis principales responsabilidades ha sido la atención al cliente, donde he tenido la oportunidad de interactuar con una amplia variedad de clientes, brindando un servicio de alta calidad y estableciendo relaciones sólidas a largo plazo. Mi orientación al detalle y habilidades de comunicación me han permitido comprender las necesidades de los clientes y ofrecer soluciones efectivas. ----------------------------------------------------------------- I´m highly motivated and detail-oriented professional with 12+ years of experience providing customer support services, administrative support, travel planning and administrative tasks. Skilled in various software programs, reliable and dependable with good communication skills and the ability to anticipate customer needs. Proven track record of providing quality customer service. I initiate my career in the tourism industry as a travel agent, offering attractive travel packages and assisting many travelers with the search and booking of travel services. My next professional step was in the financial-administrative area, where I worked as an administrative support, generating flight hours billing and maintaining private jet maintenance records. I also managed client portfolios and collected past due loans with more than 90 days outstanding. In subsequent years, I started using the SAP system for purchasing travel services, organizing, and booking meeting rooms for a logistics company. I proposed the automation of the business travel planning process. In my next career move, I combined my knowledge of tourism and administration, becoming the Travel Manager for a major automotive manufacturer. I was responsible for all business travel processes, from planning and travel support to expense reporting and control. I provided exceptional customer support and attention. I gained important skills in administrative support, identifying improvement opportunities, and preparing presentations on KPIs, projects, and optimizations for the board of directors. During those years, and thanks to my master's degree, I had the opportunity to become a Project Manager, overseeing the implementation of a technological tool for business travel planning and reservation, saving time and resources. In my most recent experience, as part of my professional growth, I returned to accounts receivable activities, responsible for billing, collections, audit activities, and accounting records for the company. This allowed me to refine my analytical skills, attention to detail, innovation, and customer service, especially for international clients. I am bilingual, with Spanish as my native language, and I have reached an advanced level of English and a beginner-intermediate level of German during my professional journey. One of my main responsibilities has been customer service, where I have had the opportunity to interact with a wide variety of clients, providing high-quality service and establishing long-lasting relationships. My attention to detail and communication skills have allowed me to understand customer needs and provide effective solutions.","rating":5,"ranking":459,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. Leer más","explain":"Este es el segundo nivel. Implica que el freelancer ya completó al menos un proyecto con buena calificación en Workana y está listo para seguir trabajando. Revisa su perfil para conocer más a fondo todas sus habilidades. Leer más"},"completed":0,"hourlyRate":{"rate":175,"currency":"MXN"},"badges":[],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/c9d4a1187296f027fe15bb584c6cbeca","logoUrl":"https://cf.workana.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/dj/foto_160_160.jpg","truncatedCompanyDescription":"A lo largo de mi carrera profesional, he destacado en actividades de soporte administrativo, facturación, manejo de cartera de clientes, planificación de viajes y atención al cliente. 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