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Cuento con una experiencia de más de 5 años en la posición.
Actualmente soy la responsable de Boating, una marca Argentina de calzados con más de 60 años de antigüedad.
Soy la encargada de la planificación comercial del E-Commerce y la articulación entre la agencia de Branding y de Marketing Digital. Además superviso todo el área de customer service.
Asimismo, trabajo de manera freelance con una marca de indumentaria Argentina (soy la responsable del sitio web, al igual que en Boating), dando consultorías de E-Commerce, mejorando tiendas online (de manera personal únicamente Tienda Nube).
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- Responsable de https://www.boating.com.ar
- Supervisión de Customer Service.
- Encargada de la planificación comercial.
- Articulación entre agencia de Branding y agencia de Marketing Digital.
- Supervisión de Community Manager.

E-COMMERCE MANAGER | NINA & PAUL - MUAA (2019-2020)
E-Commerce Manager en Nina & Paul, marca de niños de MuaA!
- Implementación y actualización de la plataforma web: Tienda Nube
- Implementación de EnvíoPack: plataforma de envíos
- Atención al cliente
- Supervisión de accionar de agencias de marketing
- Planificación comercial
- Estrategias comerciales
- Manejo de herramientas de mailing - ICOMM
- Creación campañas de mailings
- Manejo de herramientas de estadísticas
- Reportes de estadísticas
- Resoluciones de inconvenientes de ventas
- Actualización y seguimiento de la tienda online
- Control de stock
- Control de envíos
- Supervisión de community manager
- Coordinación con fotógrafos de foto-producto

E-COMMERCE MANAGER | SOFI KLEI (2018-2019)
- Planificación comercial
- Estrategias comerciales
- Manejo de herramientas de mailing
- Creación campañas de mailings
- Manejo de herramientas de estadísticas
- Creación de pautas publicitarias: Ad manager FB
- Reportes de estadísticas
- Supervisión del personal de atención al cliente
- Resoluciones de inconvenientes de ventas
- Actualización y seguimiento de la tienda online
- Creación de banners

LAS MARGARITAS (2015-2018)
+ Responsable de PDV Ecommerce
- Control de stock y precios de productos capilares, make up y skin care.
- Encargada de relevo y redacción de fichas técnicas del E-Commerce.
- Mercado Libre: Responsable de las Tiendas Oficiales de L'Oreal Paris (consumo masivo), Maybelline, L'Oreal Professionnel, Schwarzkopf, Revlon, entre otras. Carga de productos e imágenes.
- Atención al cliente y resolución de reclamos.
- Armado y planeamiento de acciones comerciales junto al departamento de Marketing Digital interno y de las marcas mencionadas.
- Planeamiento de redes sociales.
TIENDAS OFICIALES MERCADO LIBRE A CARGO:
https://tienda.mercadolibre.com.ar/loreal-professionnel
https://tienda.mercadolibre.com.ar/loreal
https://tienda.mercadolibre.com.ar/garnier
https://tienda.mercadolibre.com.ar/las-margaritas (sólo productos capilares)
https://tienda.mercadolibre.com.ar/maybelline
https://tienda.mercadolibre.com.ar/revlon-professional
https://tienda.mercadolibre.com.ar/schwarzkopf-professional
https://tienda.mercadolibre.com.ar/vogue

LAS MARGARITAS (2015-2018)
+ Cargo: Analista / Vendedora E-commerce (Senior)
Empresa dedicada exclusivamente a la belleza profesional.
E-Commerce. www.lasmargaritas.com.ar
Departamento de marketing. Marketing digital. Comunicación. Venta online. Customer service.
Atención mediante correo electrónico, redes sociales, Zendesk chat.
Mercado Libre.
Resolución de inconvenientes de stock. Ventas personalizadas.
Modalidades de pago y recupero de ventas.
Post-venta y garantía.
Carga de envíos por Oca, Andreani y expresos.
En constante comunicación con los correos para brindar una experiencia personalizada y exclusiva a cada cliente.
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