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¡Genial! eso significa que tu negocio está creciendo y seré ese par de manos extras que necesitas para liberarte de tiempo en tu jornada diaria.

Soy ingeniera con enfoque en gestión empresarial y experiencia liderando equipos remotos.
Impulso la atención al cliente desde la raíz: diseño procesos claros, automatizo tareas clave y documento lo que funciona, para que el equipo avance con fluidez y el cliente lo perciba desde el primer contacto.

Resultados que hablan por sí solos
* Disminuí en 60% la acumulación de solicitudes en cola, implementando Mesas de Ayuda inteligentes con HelpScout.
*Automatizé la asignación de casos mediante workflows personalizados.
*Contribuí al crecimiento sostenido de indicadores de satisfacción y retención, alineando métricas con acciones concretas.
*Fomenté la colaboración interna con mapas visuales en Lucidchart, que hoy son referencia para nuevos integrantes.
*Diseñé dashboards interactivos en Power BI que permiten tomar decisiones clave en tiempo real, sin depender de terceros.

Gracias por leerme, Sol","rawText":"¿Sientes que es momento de delegar procesos de tu negocio? ¡Genial! eso significa que tu negocio está creciendo y seré ese par de manos extras que necesitas para liberarte de tiempo en tu jornada diaria. Soy ingeniera con enfoque en gestión empresarial y experiencia liderando equipos remotos. Impulso la atención al cliente desde la raíz: diseño procesos claros, automatizo tareas clave y documento lo que funciona, para que el equipo avance con fluidez y el cliente lo perciba desde el primer contacto. Resultados que hablan por sí solos * Disminuí en 60% la acumulación de solicitudes en cola, implementando Mesas de Ayuda inteligentes con HelpScout. *Automatizé la asignación de casos mediante workflows personalizados. *Contribuí al crecimiento sostenido de indicadores de satisfacción y retención, alineando métricas con acciones concretas. *Fomenté la colaboración interna con mapas visuales en Lucidchart, que hoy son referencia para nuevos integrantes. *Diseñé dashboards interactivos en Power BI que permiten tomar decisiones clave en tiempo real, sin depender de terceros. Gracias por leerme, Sol","canEdit":false,"editUrl":"https://www.workana.com/freelancer/083ad24be287f6c9fa98482dc3779662/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más","collapseText":"retraer","infoImg":"

","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Experiencia laboral","dangerouslyWillBeRenderAsHtml_text":"✔️ Gerente de Soporte Kost Publishing (2022-Nov 2025)
Dirección de equipos · Pizarras interactivas · Resolución de incidencias · Estrategia digital · Dashboards de Excel · Gestión de experiencia del cliente · Formación del personal de atención al cliente · Administración de Mesas de Ayuda · Gestión de Pasarelas de Pago

? Algunos de mis logros más destacados son:

✅Reducir en un 60% el volumen de cola de atención al cliente con Mesas de Ayuda HelpScout.
✅Diseñar workflows para asignar asuntos específicos a los especialistas de área.
✅Incrementar las métricas de satisfacción y retención de clientes.
✅Crear espacios colaborativos con Lucidchart.
✅Crear dashboards interactivos con Power BI que facilitan la toma de decisiones.

✔️ Atención al cliente Kost Publishing (2019- 2022)
Gestión eficiente del tiempo · Soporte postventa · Bases de datos · Hojas de cálculo de Google · Trabajo en equipo · Aptitudes de organización · Gestión de Pasarelas de Pago

✔️Gerente de Planificación (2019-2020) 16 años de experiencia
Indicadores clave de desempeño · Gestión de obras de construcción · Control de gestión · Desarrollo de descripción del empleo · Informes y análisis · Gestión de proyectos

✔️Analista de seguimiento (2014-2019)
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