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Soy diplomada en Turismo y tengo mucha experiencia en atención al cliente pero marketing siempre fue la asignatura que más fácil me resultaba.

Nunca he dejado de formarme tanto en turismo como en marketing.

Mientras hago un plan de negocio propio para un futuro trabajo ayudando a otros empresarios con sus negocios.

Mis tareas son:

- Asesoría en Investigación de mercados, análisis del entorno y toma de decisiones.

- Formación.

- Apoyo como Social Media Manager (Community Manager, Social Media Strategist, Social Media Analyst),

- Creación y gestión de páginas web.

- Marketing de contenidos (SEO, E-mailimg, Copywriting, Cartas de venta),

- Traducciones.

En el apartado de de historia Laboral añado tanto información laboral relevante como formación.

En la plataforma no tengo experiecia todavía pero ofrezco mi entero compromiso.","rawText":"Me presento, mi nombre es Claudia, soy española, tengo 30 años, mis pasiones son el marketing digital y el turismo, aunque me interesan otras muchas cosas como hacer deporte, la sostenibilidad, la escritura, la decoración, la artesanía, los niños y el Yoga. Soy diplomada en Turismo y tengo mucha experiencia en atención al cliente pero marketing siempre fue la asignatura que más fácil me resultaba. Nunca he dejado de formarme tanto en turismo como en marketing. Mientras hago un plan de negocio propio para un futuro trabajo ayudando a otros empresarios con sus negocios. Mis tareas son: - Asesoría en Investigación de mercados, análisis del entorno y toma de decisiones. - Formación. - Apoyo como Social Media Manager (Community Manager, Social Media Strategist, Social Media Analyst), - Creación y gestión de páginas web. - Marketing de contenidos (SEO, E-mailimg, Copywriting, Cartas de venta), - Traducciones. En el apartado de de historia Laboral añado tanto información laboral relevante como formación. En la plataforma no tengo experiecia todavía pero ofrezco mi entero compromiso.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/157565228f4203e27a4b19c9ccb80db5/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"EXPERIENCIA LABORAL:

Teleoperadora Atención al Cliente Vodafone-Ono Empresas:
ARVATO - Zaragoza, Zaragoza - julio 2018 a actualidad.

Agente de viajes:
EXPOVIAJES / VIAJES UNIVERSITY / VIAJES SAMOA / ZAFIRO TOURS - Zaragoza, España - de 2013 a 2018.
- Escaparate, presupuestos, organización de los viajes del IMSERSO y viajes de novios habiendo trabajado en contacto
continuo con las principales mayoristas del sector, trato personalizado al cliente, gestión de los viajes de negocios de
nuestros clientes-empresa, reclamaciones, etc …
- Manejo básico de Amadeus.

Profesora de Ingles:
Academia Lausan, Zaragoza, Zaragoza – 02/2015 – 07/2015. Niveles A1, A2, B1, B2.

Técnico en marketing:
Enrique Segura SL (Concesionario agrícola, New Holland) Villanueva de Gallego, Zaragoza 11/2014-02/2015.
- Investigación de mercados, búsqueda del producto en el extranjero y negociación del precio de los productos.
- Mantener del producto al día en la pagina web y las redes sociales de la empresa.
- Publicidad (promoción del producto en otras pagina web de compraventa y revistas del sector)
- Organización de los viajes de empresa.

Soporte en admisiones y marketing:
AGM SPORTS – Zaragoza, Zaragoza WTCZ 10/2014-01/2015.
- Bases de datos (Programa Erasmus Plus), - Gestión de expedientes académicos, -Gestión de e-mails,
- Traducción de contenido, - Repaso de los contratos de publicidad - Investigación de mercados.

Agente de reservas (Back Office):
Sol Pelicanos Ocas, MELIÁ. - Benidorm, Alicante - julio 2013 a agosto 2013.
- Introducción, modificación y cancelación de las reservas, atención telefónica y apoyo a recepción y calidad (recepción y distribución de los clientes a la llegada al hotel y manejo de Tripadvisor).

Administración hotelera:
Binimar Hotel, HI HOTELS. - Ciutadella De Menorca, Illes Balears - julio 2012 a agosto 2012.
- Comprensión de la contabilidad hotelera, cuadre de cuentas diario y mensual (administración).

Informadora Turística:
Zaragoza Turismo - Zaragoza, Zaragoza - abril 2011 a septiembre 2011.
- Informadora en las oficinas de turismo de Zaragoza así como en el servicio de autobús turístico.

EDUCACIÓN Y FORMACIÓN:
Técnico en Nuevas Profesiones de Internet Virtualianet - Online 2017 – actualidad.
Creación de Blogs y Redes Sociales CEOE - Zaragoza, Zaragoza 2017 (80h).
Certificación Técnica Superior Universitaria de Gestión de Recepción de Hotel (Recepción, back office, calidad, marketing, eventos y protocolo). Universidad Rey Juan Carlos - Madrid 2015-2016.

Marketing y Compraventa Internacional Kühnel Escuela de Negocios - Zaragoza, Zaragoza 2014 (600h).

Diplomado en Turismo, ETUZ (Universidad de Turismo de Zaragoza) - 2009 a 2013.
Estudiante Erasmus en IRLANDA, Tourism Management - Galway-Mayo Institute of Technology – Galway 2011 a 2012.

Instructora regional de Tenis (licencia desde 2008).
Colegio Británico de Aragón (2000-2008).

PROYECTOS:
EDEN´S LIFE - PROYECTO FIN DE CURSO
BUSINESS PLAN - Remodelación y gestión de un Complejo Hotelero en Asturias, cerca de Covadonga.
W-ATLANTIC SCUBA - PROYECTO FIN DE CARRERA
Durante el ultimo curso de carrera en Irlanda, realizamos un plan de negocio viable en Irlanda. Fue un trabajo grupal de cuatro personas, españoles y franceses.
En plan de negocio que decidimos llevar acabo trataba de investigar y demostrar la viabilidad de una tienda de submarinismo en el Condado de Clare no muy lejos de los famosos Acantilados de Moher.

OTRA INFORMACIÓN:
Tengo experiencia con procesadores de texto, Power Point, Excel, Outlook y otras aplicaciones de correo electrónico,
Wordpress, redes sociales (Facebook, Linkedin, Instagram, Trypadvisor, Analytics, …), Photoshop, MovieMaker, Amadeus, etc...","rawText":"EXPERIENCIA LABORAL: Teleoperadora Atención al Cliente Vodafone-Ono Empresas: ARVATO - Zaragoza, Zaragoza - julio 2018 a actualidad. Agente de viajes: EXPOVIAJES / VIAJES UNIVERSITY / VIAJES SAMOA / ZAFIRO TOURS - Zaragoza, España - de 2013 a 2018. - Escaparate, presupuestos, organización de los viajes del IMSERSO y viajes de novios habiendo trabajado en contacto continuo con las principales mayoristas del sector, trato personalizado al cliente, gestión de los viajes de negocios de nuestros clientes-empresa, reclamaciones, etc … - Manejo básico de Amadeus. Profesora de Ingles: Academia Lausan, Zaragoza, Zaragoza – 02/2015 – 07/2015. Niveles A1, A2, B1, B2. Técnico en marketing: Enrique Segura SL (Concesionario agrícola, New Holland) Villanueva de Gallego, Zaragoza 11/2014-02/2015. - Investigación de mercados, búsqueda del producto en el extranjero y negociación del precio de los productos. - Mantener del producto al día en la pagina web y las redes sociales de la empresa. - Publicidad (promoción del producto en otras pagina web de compraventa y revistas del sector) - Organización de los viajes de empresa. Soporte en admisiones y marketing: AGM SPORTS – Zaragoza, Zaragoza WTCZ 10/2014-01/2015. - Bases de datos (Programa Erasmus Plus), - Gestión de expedientes académicos, -Gestión de e-mails, - Traducción de contenido, - Repaso de los contratos de publicidad - Investigación de mercados. Agente de reservas (Back Office): Sol Pelicanos Ocas, MELIÁ. - Benidorm, Alicante - julio 2013 a agosto 2013. - Introducción, modificación y cancelación de las reservas, atención telefónica y apoyo a recepción y calidad (recepción y distribución de los clientes a la llegada al hotel y manejo de Tripadvisor). Administración hotelera: Binimar Hotel, HI HOTELS. - Ciutadella De Menorca, Illes Balears - julio 2012 a agosto 2012. - Comprensión de la contabilidad hotelera, cuadre de cuentas diario y mensual (administración). Informadora Turística: Zaragoza Turismo - Zaragoza, Zaragoza - abril 2011 a septiembre 2011. - Informadora en las oficinas de turismo de Zaragoza así como en el servicio de autobús turístico. EDUCACIÓN Y FORMACIÓN: Técnico en Nuevas Profesiones de Internet Virtualianet - Online 2017 – actualidad. Creación de Blogs y Redes Sociales CEOE - Zaragoza, Zaragoza 2017 (80h). Certificación Técnica Superior Universitaria de Gestión de Recepción de Hotel (Recepción, back office, calidad, marketing, eventos y protocolo). Universidad Rey Juan Carlos - Madrid 2015-2016. Marketing y Compraventa Internacional Kühnel Escuela de Negocios - Zaragoza, Zaragoza 2014 (600h). Diplomado en Turismo, ETUZ (Universidad de Turismo de Zaragoza) - 2009 a 2013. Estudiante Erasmus en IRLANDA, Tourism Management - Galway-Mayo Institute of Technology – Galway 2011 a 2012. Instructora regional de Tenis (licencia desde 2008). Colegio Británico de Aragón (2000-2008). PROYECTOS: EDEN´S LIFE - PROYECTO FIN DE CURSO BUSINESS PLAN - Remodelación y gestión de un Complejo Hotelero en Asturias, cerca de Covadonga. W-ATLANTIC SCUBA - PROYECTO FIN DE CARRERA Durante el ultimo curso de carrera en Irlanda, realizamos un plan de negocio viable en Irlanda. Fue un trabajo grupal de cuatro personas, españoles y franceses. 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