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•    Dic 2017 – Ago 2018 VGT8 – Campaña Claro (Chile)
Supervisor De Gestión Operativa y Ventas
•    Ago 2017 – Nov 2018 Grupo Soluciones M&R, C.A
Gerente De Operaciones
•    Jul 2017 -Oct 2017 Grupo SmartCall 811 - Supervisor De Gestión Operativa y Ventas
•    Ago 2016 - Jul 2017 Contacta – Call - Supervisor Operativo De Ventas
•    Mar 2016 - Ago 2016 Datanalisis C.A - Supervisor De Gestión Y Calidad En Estudios Estadisticos
•    Jun 2015 - Mar 2016 Servicios QV 15 - Supervisor De Operaciones
•    Ago 2013 - May 2015 Ike Asistencia Venezuela - Supervisor De Operaciones Y Servicios

CONOCIMIENTOS EN OTROS SERVICIOS Y CAMPAÑAS

America Call - Rialfi Consultin - Telecon 2000 - Bufe Briceño y Asociados (Cobranza de Creditos Argentina) – Vocem - Person to Person - Centry 21 – Vodafone - Vene-Asistencia - Alo 24H - Otros

EXPERIENCIA Y DESARROLLO EN LA CARRERA PROFESIONAL

•    Manejo de indicadores
•    Cálculo y Proyección de de ventas y tipos de ventas
•    Auditoria y seguimiento a procesos Pre y Pos venta
•    Responsable en medición TMO
•    Manejo de absentismo
•    Manejo de estándares en calidad, productividad y servicios
•    Manejo del sistema de recaudación
•    Manejo de graficas
•    Propuestas para planes de trabajos Diarios – Semanales Y Mensuales
•    Entrega de Reportes a la Gerencia Diarios – Semanales Y Mensuales
•    Crear programas de capacitación y adoctrinamiento para toda la fuerza de ventas
•    Propuestas para Incentivos – Bonos Y Comisiones
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•    Manejo de estándares en calidad, productividad y servicios
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•    Gestión de operación para asegurar el objetivo de Solución Integral al primer contacto
•    Aseguramiento del objetivo de calidad
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