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• GRUPO

CARGO: Product manager desarrollo de negocios digitales
FUNCIONES: Definicion de roadmap..coordinación de equipos de prod owner.
DURACIÓN: desee hace 2 años

CARGO: Recepcionista

FUNCIONES: Atención de clientes (personal y telefónicamente), derivando al área o sector correspondiente

DURACION: Marzo 2001 a Junio de 2011

CARGO: Responsable del Área de Créditos

FUNCIONES: Estaba encargada de la gestión de créditos prendarios para clientes que deseaban comprar un auto 0 Km o Usado (carga de crédito para el banco, atención al cliente, armado y envió de legajo al acreedor bancario para la liquidación), seguimiento de prendas inscriptas, actualización de tasas bancarias

DURACION: De Junio del 2011 a noviembre de 2014

CARGO: Responsable de Secretaria Comercial

FUNCIONES: Me encontré desarrollando tareas de logística( coordinaba el envío de unidades entre sucursales), armado y control de stock, compras y pagos de unidades, asignación de vehículos a las solicitudes de ventas, en esta área puede realizar con gran logro el desarrollo del boleto electrónico en calipso, dando a conocer mi entusiasmo para poder realizar una mejora en procesos e innovación.

DURACION: Noviembre de 2014 a Septiembre de 2016

CARGO: Líder de Equipo Administrativo de Convencional

FUNCIONES: Coordinar diferentes áreas (créditos, secretaria comercial, gestoría y entregas) potenciando al equipo al cumplimiento de Objetivos. Colaboro con la implementación de Word Class Leader para el concesionario.

DURACION: Febrero de 2017 a Diciembre de 2017

CARGO: Responsable de Calidad (RQ) y Mejora de Procesos

FUNCIONES: Como RQ me encargue de la difusión y cumplimiento de Objetivos impuestos por la marca Peugeot, tanto de ventas como de Posventa, calculo de indicadores de performance, incentivar a las diferentes áreas de la concesionaria para que se instruyan en la importancia que tiene una excelente calidad de atención, siguiendo los requerimientos solicitados por la marca, supervisar que las auditorias se realicen mensualmente, entre otras funciones.
En cuanto a la mejora de Procesos, estaba relacionado a la Telefonía, donde puede aprender sobre centrales telefónicas, IVR, configuración de colas, etc, diseñando y aportando ideas para optimizar la atención y la comunicación del cliente al concesionario.
El segundo proyecto, es de Customer Intelligence, el cual tiene una duración de 8 meses, donde me encontré acompañando como analista.

DURACION: diciembre de 2017 hasta junio del 2018

CARGO: Secretaria Comercial y Analista Comercial

FUNCIONES: Me encuentro realizando las tareas de compra de unidades en la fábrica, monitoreo del stock, objetivos comerciales, CRM (Sirena), mejoras en procesos comerciales y administrativos relacionados a DMS , seguimientos de vendedores, entre otras funciones.

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