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Con experiencia en análisis de datos, testing de software y soporte técnico, ayudo a las empresas a optimizar sus operaciones utilizando herramientas avanzadas como Excel, Power BI y aplicaciones de IA.

Me especializo en integrar soluciones prácticas con tecnología de inteligencia artificial para automatizar tareas, analizar datos y mejorar la experiencia del usuario. También cuento con habilidades en comunicación estratégica y servicio al cliente, lo que me permite entregar resultados que equilibran innovación y empatía.

Mi objetivo es contribuir a proyectos que impulsen la tecnología y la transformación digital, ofreciendo un enfoque único donde convergen habilidades técnicas, creatividad y pasión por el aprendizaje continuo.","rawText":"Licenciada en Tecnología y Telecomunicaciones, apasionada por la inteligencia artificial y su capacidad para transformar procesos y experiencias. Con experiencia en análisis de datos, testing de software y soporte técnico, ayudo a las empresas a optimizar sus operaciones utilizando herramientas avanzadas como Excel, Power BI y aplicaciones de IA. Me especializo en integrar soluciones prácticas con tecnología de inteligencia artificial para automatizar tareas, analizar datos y mejorar la experiencia del usuario. También cuento con habilidades en comunicación estratégica y servicio al cliente, lo que me permite entregar resultados que equilibran innovación y empatía. Mi objetivo es contribuir a proyectos que impulsen la tecnología y la transformación digital, ofreciendo un enfoque único donde convergen habilidades técnicas, creatividad y pasión por el aprendizaje continuo.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/1e6484af0e531184ecf99d2b05317903/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Asistente de IT y Analista de Datos
Funciones Principales:
Soporte técnico y resolución de problemas relacionados con sistemas y telecomunicaciones.
Análisis de datos empresariales para generar reportes clave usando herramientas como Excel y Power BI.
Implementación de procesos tecnológicos para optimizar flujos de trabajo.

Habilidades Técnicas:
Dominio de Excel avanzado (tablas dinámicas, macros, automatización).
Creación de dashboards interactivos en Power BI.
Gestión de redes y soporte técnico en telecomunicaciones.

Habilidades Blandas:
Pensamiento analítico para resolver problemas complejos.
Comunicación efectiva para traducir datos técnicos en estrategias accionables.
Organización y gestión del tiempo para cumplir con deadlines ajustados.

Especialista en Testing de Software
Funciones Principales:
Ejecución de pruebas funcionales y de rendimiento para garantizar la calidad del software.
Documentación de resultados de pruebas y comunicación de hallazgos al equipo de desarrollo.
Propuestas de mejoras basadas en análisis técnico y experiencia del usuario.

Habilidades Técnicas:
Experiencia con herramientas de testing manual y automatizado.
Creación de casos de prueba y gestión de reportes de errores.
Uso de metodologías ágiles en desarrollo y pruebas de software.

Habilidades Blandas:
Atención al detalle para identificar fallos críticos.
Trabajo en equipo con desarrolladores y líderes de proyectos.
Capacidad para adaptarse rápidamente a nuevas tecnologías y entornos.

Atención al Cliente y Call Center
Funciones Principales:
Manejo de consultas, quejas y solicitudes de clientes en tiempo real.
Capacitación de nuevos integrantes del equipo en procedimientos y sistemas.
Implementación de estrategias para mejorar la satisfacción del cliente.

Habilidades Técnicas:
Manejo de sistemas CRM para registrar y gestionar interacciones con clientes.
Reportería y análisis de métricas de rendimiento del equipo.

Habilidades Blandas:
Resolución de conflictos y empatía para abordar necesidades de los clientes.
Habilidad para trabajar bajo presión y mantener la calma en situaciones desafiantes.
Escucha activa y enfoque en soluciones.

Asistente Virtual y Freelance
Funciones Principales:
Organización de tareas administrativas y gestión de agendas.
Soporte digital para redes sociales, redacción y manejo de contenido.

Habilidades Técnicas:
Manejo de herramientas de automatización como Canva, Hootsuite y plataformas similares.
Creación y edición de contenidos visuales y escritos.

Habilidades Blandas:
Autonomía y autogestión para cumplir con los objetivos del cliente.
Creatividad para solucionar desafíos únicos en proyectos remotos.
Capacidad para trabajar en múltiples proyectos simultáneamente.

Resumen de Habilidades

Técnicas: Excel avanzado, Power BI, testing de software, soporte técnico, manejo de CRMs, creación de contenido digital.

Blandas: Comunicación efectiva, organización, liderazgo, empatía, atención al detalle, adaptabilidad","rawText":"Asistente de IT y Analista de Datos Funciones Principales: Soporte técnico y resolución de problemas relacionados con sistemas y telecomunicaciones. Análisis de datos empresariales para generar reportes clave usando herramientas como Excel y Power BI. Implementación de procesos tecnológicos para optimizar flujos de trabajo. Habilidades Técnicas: Dominio de Excel avanzado (tablas dinámicas, macros, automatización). Creación de dashboards interactivos en Power BI. Gestión de redes y soporte técnico en telecomunicaciones. Habilidades Blandas: Pensamiento analítico para resolver problemas complejos. Comunicación efectiva para traducir datos técnicos en estrategias accionables. Organización y gestión del tiempo para cumplir con deadlines ajustados. Especialista en Testing de Software Funciones Principales: Ejecución de pruebas funcionales y de rendimiento para garantizar la calidad del software. Documentación de resultados de pruebas y comunicación de hallazgos al equipo de desarrollo. Propuestas de mejoras basadas en análisis técnico y experiencia del usuario. Habilidades Técnicas: Experiencia con herramientas de testing manual y automatizado. Creación de casos de prueba y gestión de reportes de errores. Uso de metodologías ágiles en desarrollo y pruebas de software. Habilidades Blandas: Atención al detalle para identificar fallos críticos. Trabajo en equipo con desarrolladores y líderes de proyectos. Capacidad para adaptarse rápidamente a nuevas tecnologías y entornos. Atención al Cliente y Call Center Funciones Principales: Manejo de consultas, quejas y solicitudes de clientes en tiempo real. Capacitación de nuevos integrantes del equipo en procedimientos y sistemas. Implementación de estrategias para mejorar la satisfacción del cliente. Habilidades Técnicas: Manejo de sistemas CRM para registrar y gestionar interacciones con clientes. Reportería y análisis de métricas de rendimiento del equipo. Habilidades Blandas: Resolución de conflictos y empatía para abordar necesidades de los clientes. Habilidad para trabajar bajo presión y mantener la calma en situaciones desafiantes. Escucha activa y enfoque en soluciones. Asistente Virtual y Freelance Funciones Principales: Organización de tareas administrativas y gestión de agendas. Soporte digital para redes sociales, redacción y manejo de contenido. Habilidades Técnicas: Manejo de herramientas de automatización como Canva, Hootsuite y plataformas similares. Creación y edición de contenidos visuales y escritos. Habilidades Blandas: Autonomía y autogestión para cumplir con los objetivos del cliente. Creatividad para solucionar desafíos únicos en proyectos remotos. Capacidad para trabajar en múltiples proyectos simultáneamente. Resumen de Habilidades Técnicas: Excel avanzado, Power BI, testing de software, soporte técnico, manejo de CRMs, creación de contenido digital. Blandas: Comunicación efectiva, organización, liderazgo, empatía, atención al detalle, adaptabilidad","canEdit":false,"editUrl":"https://www.workana.com/freelancer/1e6484af0e531184ecf99d2b05317903/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. 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