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Diseño Gráfico
Realizar el diseño de imágenes para las diferentes publicaciones de la empresa, aplicando las técnicas requeridas en el diseño de las mismas, a fin de satisfacer las necesidades de los usuarios.

Pegasso Consulting.
Enero 2016. – Octubre 2016
(Telecomunicaciones)
Ejecutivo de Soporte aba, nivel 2. ( Call Center).
Orientar y realizar soporte técnico de Internet a usuarios con fallas o dudas acerca de su servicio aba. Y gestionar los casos provenientes del primer nivel de soporte aba.
Analista de Calidad.
Velar por el cumplimiento de los indicadores de gestión establecidos para los servicios de la campaña (soporte aba), a través de la medición de criterios y parámetros de los procesos; con el fin de identificar las oportunidades de mejoras y generar acciones y estrategias que impacten directa y positivamente en las medidas solicitadas por el cliente.

Peson to person.
Marzo 2015 – Enero 2016.
(Telecomunicaciones)
Ejecutivo de Soporte aba. ( Call Center).
Recibir llamadas a clientes con Internet aba, para realizar soporte a las fallas que presentan con el servicio.

Directa Group. C.A
Abr 2013 - Abr 2014
(Telecomunicaciones)
Ejecutivo de atención al cliente (C.A.N.T.V )
Recibir llamadas para la campaña isla de retención (IDR) de C.A.N.T.V, donde los usuarios se comunican para realizar el retiro del servicio aba post pago residencial. Debía indagar información con el cliente con respecto al retiro del servicio y validar si ofreciéndole otras posibilidades que se amoldaban a las necesidades del cliente deseaba seguir utilizando el servicio o procedía a realizar el retiro

Consultores CS.
Mar 2012 – Feb 2013
(Administración)
Asistente administrativo.
Evaluar e ingresar al sistema los casos que envía cada canal de ventas u oficina comercial de cantv, para que sea procesado por el analista de riesgo. También en ocasiones realizo el riesgo manual de alguno de los casos enviados. Y realizo el archivo y el envío de cada uno de ellos.

Atento Venezuela S.A
Nov 2010 - Dic 2011
(Telecomunicaciones)
Operador (Campaña: Movistar Postpago)
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