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Empresa: Tenea - Cliente: BBVA
Gestión de proyecto entre el equipo de desarrollo (en Irlanda) y el cliente final (BBVA)
Subida de versiones y gestióin de base de datos
Gestión de incidencias (creación / actualización )
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(Octubre2017 – Junio2018) Técnico de Soporte – Departamento de Averias Yoigo
Empresa: Emergiacc - Cliente: Yoigo
Atendimiento telefónico de clientes
Apertura / acompañamiento de averias de los clientes
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Resolución / soporte remoto y telefónico de averias
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-----------------------------------------------------------------------------------------------------------------------------
(Marzo2017 – Enero2018) Técnico de Sistemas Informaticos
Empresa: Sermicro - Cliente: Roche
Monitorización
Mantenimiento / análisis / ejecución de backups
Mantenimiento de servidores (Windows / Linux)
Contacto con técnicos de varios países para resolución de incidencias e intervenciones (siempre en
inglés.
Resolución de incidencias.
Actualización de documentación(en inglés)
Soporte remoto.
-----------------------------------------------------------------------------------------------------------------------------
(Abril2016 – Marzo2017) Técnico Superior de Soporte
Empresa: Sermicro- Cliente: Banco Santander
Atención telefónica
Gestión de tickets (GESTI)
Responsable por el soporte en Inglés y Portugués
Gestión de Directório Activo
Resolución de todo tipo de incidencias e instalación de software
Gestión de reclamaciones y reaperturas
Gestión de buzón departamental
Documentación de procedimientos
-----------------------------------------------------------------------------------------------------------------------------
(Maio2015 – Marzo2016) Coordinación de Disaster Recovery e Business Continuity
Empresa: CGI TI Portugal, SA (www.cgi.com.pt )
Mantenimiento / actualización de la información de Disaster Recovery
Preparación y cordinación de equipos en tes de la infraestrutura de Disaster Recovery
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