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Customer Service Manager
Nombre de la empresaMyPoppins
may. de 2019 – actualidad
Ubicación Barcelona Tech City
--------------------
Trenes.com
Customer Service Manager - Director Atención al Cliente
jul. de 2016 – abr. de 2019
UbicaciónBarcelona
Gestión de relaciones con clientes. Back Office. Gestión de reservas. Formación operadores. Atención telefónica. Resolución incidencias. Aumento de clientes. Liderazgo de equipos. CRM. Creación de procesos.
--------------------
Bopama Energy Consulting
Coordinador Contact Center Telemarketing
ene. de 2015 – jun. de 2016
- Coordinador y Encargado del Departamento Telemarketing – Call Center.
Soporte y concertación de visitas a toda el área comercial.
Administración Bases de Datos.
Gestión de personal. Entrevistas y formaciones.
Gestión programa Contact Center – DialApplet – VozIP
Gestión de incidencias.
+ 15 Operadores a cargo / +10 campañas diferentes.
--------------------
Editorial Oceano
Supervisor de atención telefónica
Nombre de la empresaEditorial Oceano
ene. de 2014 – ene. de 2015
UbicaciónBarcelona y alrededores, España
--------------------
HP
Coordinador Call Center - HP Office printing Solutiins Partner
Nombre de la empresa - HP
nov. de 2007 – abr. de 2010
- Administrativo Comercial y Encargado de Telemarketing.
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