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Director Of Revenue en ECareSoft (2019-2021). Cuando este Sistema para la Gestión de Pacientes requería escalar sus operaciones de ventas y customer success para cumplir objetivos financieros agresivos, me pidieron ayuda para crear equipos de alto desempeño. Mi trabajo era desarrollar un equipo de ventas que pudiera generar tracción en el mercado de Hospitales y Clínicas mientras que para Customer Success fue crear una estructura y un equipo de profesionales que tuviera la capacidad de ayudar a estos clientes con su traslado a la nube clínica y llevarlos al éxito. El Mercado estuvo enfocado a LATAM y Medio Oriente. Puedes leer los PDF's adjuntos para conocer las actividades e hitos significativos de este proyecto.

Customer success manager en ECareSoft (2016-2019). Cuando un producto SaaS comienza a crecer, se requiere de un rol mixto entre ayudar a los nuevos usuarios a llegar al éxito y alguien que pueda generar nuevas suscripciones a partir de nuevos usuarios. ¿Los usuarios necesitan un empujoncito extra? ¿Están teniendo dificultades para encontrar valor? ¿Cómo podríamos aumentar la frecuencia y el número de nuevas cuentas pagas? Customer Success alinea los objetivos del cliente y de la empresa y ofrece resultados mutuamente beneficiosos. Para ello, cuenta con estrategias que apuntan a ofrecer la mejor experiencia a sus consumidores. Es una estrategia proactiva que abarca varios aspectos y tiene como objetivo enseñar a los clientes a utilizar bien los productos y servicios de una empresa para que tengan una gran experiencia y se fidelicen a la marca. El éxito del cliente significa que el cliente ha logrado el resultado deseado. Es decir, logró sacar el máximo provecho del producto o servicio de una empresa. Para ello, la empresa debe ofrecer la experiencia adecuada, que se basa en una correcta, enfocada y continua interacción con el cliente. Puedes leer los PDF's adjuntos para comprender más sobre las actividades que fueron ejecutadas para este proyecto.

Happiness Team Manager | SkyDrop (2015-2016). Happiness Team functioned as the Customer Success area of the Logistics company. My work was to coordinate support and operations to deliver the business of our customers (restaurants and small business owners). SkyDrop was a start-up when I first started so I had to develop much of the processes and the area responsibilities. From KPI's to business reports, from hiring new first line workers to optimizing our spend. Customer Satisfaction, Sales development, Logistics.","rawText":"Director Of Revenue en Algen Soluciones (actual). Hoy en día los empleados en organizaciones están buscando flexibilidad y libertad para trabajar en donde sea y desde cualquier dispositivo, y al mismo tiempo las organizaciones experimentan dificultad para balancear la ciberseguridad con esta libertad. En Algen Soluciones ayudamos a organiaciones con este reto. Mi rol es ayudarles a crear y probar un producto que el mercado ame, desarrollar y experimentar los canales de adquisición que nos traigan los mejores resultados, y desarrollar un esquema de generación de ingresos que soporte las metas financieras de la Start Up. Operamos en México, Estados Unidos y España. Visita los sitios web que he creado y gestiono para la empresa y nuestro producto: https://algensolutions.es/ https://quieronube.es/ Director Of Revenue en ECareSoft (2019-2021). Cuando este Sistema para la Gestión de Pacientes requería escalar sus operaciones de ventas y customer success para cumplir objetivos financieros agresivos, me pidieron ayuda para crear equipos de alto desempeño. 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