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CGP (Centro de Gestión Personalizado)
Noviembre 2014 – Agosto 2019

Funciones: Proyecto Banco de Bogotá.
Monitoreo constante de los canales del Banco, atención de las fallas que se presentan en el último kilómetro, diagnostico de las fallas en la MPLS, escalamiento con CGR, escalamiento con contratistas, manejo del personal técnico, manejo de herramientas Remedy, TRS, Shara, gestión de canales con Axesat, presentación de informes diarios sobre las fallas de los enlaces, actualización de biblia, creación de informes semanal, mensual.

Funciones: Proyecto Bavaria SAB MILLER
Monitoreo constante de los canales de Bavaria Sab Miller a mi cargo se encuentran 7 sedes ( Barbosa, Boyacá, Bucaramanga, Fonseca, San Gil , Tocancipa, Tunja Agencia) y atención de las fallas que se presentan en el último kilómetro, diagnostico de las fallas en la MPLS, escalamiento con CGR, escalamiento con contratistas, manejo del personal técnico, bajo las herramientas Remedy, TRS, Shara, Etc.Gestión y reporte de fallas que se presentan sobre estos enlaces, actualización de biblia, creación de informes diario, semanal, mensual, Manejo de la red WAN y LAN dando soporte a los usuarios de la planta y las demás sedes remotas.

Funciones: Proyecto OVERTIME

Monitoreo constante de los canales de todos los clientes que maneja Oesia Colombia a nivel del proyecto Telefónica Colombia a mi cargo se encuentran la las fallas que se presentan en el último kilómetro, diagnostico de las fallas en la MPLS, escalamiento con CGR, escalamiento con contratistas, manejo del personal técnico, bajo las herramientas Remedy, TRS, Shara, Etc. Gestión y reporte de fallas que se presentan sobre estos enlaces, Manejo de la red WAN y LAN dando soporte a los usuarios.

Funciones: Proyecto AVIANCA

Monitoreo constante de los canales que maneja el cliente Avianca en el edificio CEO (Canales WAN, Cisco Viptela, LAN, WLAN) atención de tiquetes en sitio al cliente, seguimientos de cableado en cuarto de equipos, verificación de conectividad en la LAN y WLAN y aplicaciones que maneja el centro de operaciones de Avianca y sus diferentes areas.

Logros:

-    Ascendí de CGP de Banco de Bogotá a CGP de Sab Miller
-    Pasar de Manejo de la red WAN a manejar la red LAN y WAN
-    Ascendí de Overtime a CGP de Avianca
-    Cumplí el 100% de los indicadores, sobre las demás áreas.","rawText":"TELEFONICA COLOMBIA a través de OESIA COLOMBIA CGP (Centro de Gestión Personalizado) Noviembre 2014 – Agosto 2019 Funciones: Proyecto Banco de Bogotá. Monitoreo constante de los canales del Banco, atención de las fallas que se presentan en el último kilómetro, diagnostico de las fallas en la MPLS, escalamiento con CGR, escalamiento con contratistas, manejo del personal técnico, manejo de herramientas Remedy, TRS, Shara, gestión de canales con Axesat, presentación de informes diarios sobre las fallas de los enlaces, actualización de biblia, creación de informes semanal, mensual. Funciones: Proyecto Bavaria SAB MILLER Monitoreo constante de los canales de Bavaria Sab Miller a mi cargo se encuentran 7 sedes ( Barbosa, Boyacá, Bucaramanga, Fonseca, San Gil , Tocancipa, Tunja Agencia) y atención de las fallas que se presentan en el último kilómetro, diagnostico de las fallas en la MPLS, escalamiento con CGR, escalamiento con contratistas, manejo del personal técnico, bajo las herramientas Remedy, TRS, Shara, Etc.Gestión y reporte de fallas que se presentan sobre estos enlaces, actualización de biblia, creación de informes diario, semanal, mensual, Manejo de la red WAN y LAN dando soporte a los usuarios de la planta y las demás sedes remotas. Funciones: Proyecto OVERTIME Monitoreo constante de los canales de todos los clientes que maneja Oesia Colombia a nivel del proyecto Telefónica Colombia a mi cargo se encuentran la las fallas que se presentan en el último kilómetro, diagnostico de las fallas en la MPLS, escalamiento con CGR, escalamiento con contratistas, manejo del personal técnico, bajo las herramientas Remedy, TRS, Shara, Etc. Gestión y reporte de fallas que se presentan sobre estos enlaces, Manejo de la red WAN y LAN dando soporte a los usuarios. Funciones: Proyecto AVIANCA Monitoreo constante de los canales que maneja el cliente Avianca en el edificio CEO (Canales WAN, Cisco Viptela, LAN, WLAN) atención de tiquetes en sitio al cliente, seguimientos de cableado en cuarto de equipos, verificación de conectividad en la LAN y WLAN y aplicaciones que maneja el centro de operaciones de Avianca y sus diferentes areas. Logros: - Ascendí de CGP de Banco de Bogotá a CGP de Sab Miller - Pasar de Manejo de la red WAN a manejar la red LAN y WAN - Ascendí de Overtime a CGP de Avianca - Cumplí el 100% de los indicadores, sobre las demás áreas.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/51a6f52069ba783670ea138621a74594/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. Elige lo aspectos más relevantes de cada posición, qué aprendiste y qué lograste, y todo lo que ayude a entender el camino de tu historia profesional."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Agregar a lista","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"F. M. L. A.","companyId":2442130,"companyHash":"51a6f52069ba783670ea138621a74594","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"Ninguna calificación todavía","average":0,"ratingText":"Ninguna calificación todavía"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Perfil público"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Perfil de Agencia"}},"phone":{"text":"Número de teléfono:","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"CO","name":"Colombia","class":"flag flag-co","url":"https://www.workana.com/es/freelancers/colombia?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Valor hora:","rate":"CO$ 0,00","isSet":false,"currency":"COP","amount":"0.00"},"mainSkill":{"isSet":true,"text":"Freelancer experto en Soporte Administrativo"},"public":true,"clarificationText":"Formatos permitidos:
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