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Cargo: Gerente de Investigaciones
Función: Responsable de la gestión, administración y cobranza del área de Investigaciones socio laborales
Coordinar y supervisar las actividades del personal a mi cargo (4 ejecutivos de servicio y 5 gestores).
Verificar la información recabada en cada investigación, para corroborar que se cumplan con los estándares de calidad determinados con cada cliente.
    Reporte de pre-facturación.
    Atención personalizada a cada cliente.
    Presentar a la Dirección General Reporte de Actividades y Resultados.

Universidad del Valle de México Campus Santa Fe

Junio 2012 – Diciembre 2012
•    Cargo: Coordinadora de Mercados Corporativos Posgrados
Función: Servicio al cliente, Inscripción y trámites administrativos de los estudiantes, responsable de las metas de reingreso. Responsable de las actividades administrativas contratación de profesores y monitoreo regular de los grupos de Posgrado. Comunicación asertiva con los Coordinadores de los Campus y con la Dirección de Capacitación. Ejecución y responsabilidad de la Evaluación de NPS vinculada satisfacción del cliente.

•    Cargo: Coordinadora Académica de Proyecto DIF- UVM
Función: Captación, contratación y asignación docente para cada sede del interior de la república, el proyecto es un Modelo de Atención Integral a Estancias Infantiles, su contenido fue desarrollado por la Dirección de Capacitación Nacional del DIF e impartido a 10,000 personas por el Equipo UVM a Nivel Nacional, beneficiando a 1,000,000 de niños, Un proyecto de alto impacto social que requiere el compromiso de todos los Mexicanos.

2010- Junio 2012
•    Cargo: Ejecutivo de Servicio y control al Cliente y Recursos Humano
Función: Asegurar la operación académica del centro a través de la correcta gestión de los procesos administrativos asociados a los procesos académicos y de servicio.
    • Atención a estudiantes.
    • Administración de los módulos estudiantiles de Banner.
    • Evaluación y selección de personal administrativo y catedráticos, asegurar la objetividad y la equidad del nivel académico.
    • Responsable del proceso de CENEVAL de egreso de las carreras ejecutivas.

2010- Marzo - Junio
•    Cargo: Responsable del proyecto de “expedientes” Servicios Escolares
Función: Recuperar y recopilar documentación oficial de cada uno de los alumnos activos e inactivos.
•    Creación de campaña impresa y electrónica para el armado de expedientes.
•    Seguimiento y asesoría a alumnos para la integración de sus expedientes.
•    Verificación y detección de documentación apócrifa.
•    Implementación y Ejecución de procesos de revalidación de estudios.
•    Elaboración de expedientes.

Instituto Tecnológico de Estudios Superiores de Monterrey Campus Ciudad de México

2007-2009
•    Cargo: Ejecutivo de Servicios Activos
Función: Atención personalizada de alumnos, padres de familia y áreas vinculadas, responsable del corte de Historia Académica del alumno (baja definitiva, temporal, transferencias, entrega de documentación original).
2004-2007
Cargo: Ejecutivo de Servicios Virtual
Función: Captación y prospección de candidatos a ingresar al instituto, seguimiento de prospectos, alimentación y depuración de bases de datos, atención personalizada a alumnos activos vía telefónica y Chat (interno del campus), reportes de llamadas entrantes y salientes y perdida de las mismas.

Universidad del Valle de México Campus Tlalpan

2001-2003
Cargo: Gestor U.N.A.M.
Función: actualización curricular del profesorado, registro de profesores ante la U.N.A.M. captura de calificaciones, elaboración de horarios de clase, programación de exámenes, seguimiento de porcentaje de faltas del alumnado","rawText":"Abril 2013 – A la fecha: Cargo: Gerente de Investigaciones Función: Responsable de la gestión, administración y cobranza del área de Investigaciones socio laborales Coordinar y supervisar las actividades del personal a mi cargo (4 ejecutivos de servicio y 5 gestores). Verificar la información recabada en cada investigación, para corroborar que se cumplan con los estándares de calidad determinados con cada cliente. Reporte de pre-facturación. Atención personalizada a cada cliente. Presentar a la Dirección General Reporte de Actividades y Resultados. 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Ejecución y responsabilidad de la Evaluación de NPS vinculada satisfacción del cliente. • Cargo: Coordinadora Académica de Proyecto DIF- UVM Función: Captación, contratación y asignación docente para cada sede del interior de la república, el proyecto es un Modelo de Atención Integral a Estancias Infantiles, su contenido fue desarrollado por la Dirección de Capacitación Nacional del DIF e impartido a 10,000 personas por el Equipo UVM a Nivel Nacional, beneficiando a 1,000,000 de niños, Un proyecto de alto impacto social que requiere el compromiso de todos los Mexicanos. 2010- Junio 2012 • Cargo: Ejecutivo de Servicio y control al Cliente y Recursos Humano Función: Asegurar la operación académica del centro a través de la correcta gestión de los procesos administrativos asociados a los procesos académicos y de servicio. • Atención a estudiantes. • Administración de los módulos estudiantiles de Banner. • Evaluación y selección de personal administrativo y catedráticos, asegurar la objetividad y la equidad del nivel académico. • Responsable del proceso de CENEVAL de egreso de las carreras ejecutivas. 2010- Marzo - Junio • Cargo: Responsable del proyecto de “expedientes” Servicios Escolares Función: Recuperar y recopilar documentación oficial de cada uno de los alumnos activos e inactivos. • Creación de campaña impresa y electrónica para el armado de expedientes. • Seguimiento y asesoría a alumnos para la integración de sus expedientes. • Verificación y detección de documentación apócrifa. • Implementación y Ejecución de procesos de revalidación de estudios. • Elaboración de expedientes. 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Durante la pandemia aproveché para refrescar mis conocimientos de Marketing Digital entre otros estudios. Más tarde desarrollé trabajos en el área de bienes raíces, Operaciones de rentas vacacionales y como Directora de una empresa textil. En mi último puesto, en la marca Secrets en Tulum, pude desarrollar al máximo mi creatividad en la creación de eventos y compartir toda mi experiencia con mis equipos. Me siento realizada ayudando o compartiendo mi experiencia con quien lo necesite. I have almost always been linked to the hotel industry, starting as an entertainer, going through marketing, change management, innovation and development, until becoming the Director of Guest Experience at a global level of two of the hotel brands of the company Meliá Hotels International, and later Director of Guest Experience or Resident Manager in several hotels in the Caribbean. During the pandemic I took the opportunity to refresh my knowledge of Digital Marketing among other studies. 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Created a real-time communication platform for a finance group to syndicate stock market analysis and trade alerts to hundreds of subscribers daily. Built a suite of cross-platform desktop apps designed to easily combine, query, and export data from disparate data sources. Worked with marketing teams to establish Facebook ads and Google AdWords strategies. Leveraged pixel-conversions to optimize targeting and increase revenue per click. ✅Technologies: Amazon Web Services (AWS), Symfony, Laravel, PHP, Amazon DynamoDB, Firebase, Redis, NoSQL, Microsoft SQL Server, PostgreSQL, MySQL, Go, AWS, React, Vue, Node.js - Desenvolvedor full-stack Domínio: https://demo.rifasonline.me/ Data: 04/2020 - 08/2020 Tecnologia: reactJs + nodeJs Negócios: Empate - Desenvolvedor back-end Domínio: https://misterpostman.com.br/ Data: 06/2019 - 12/2020 Tecnologia: Laravel (PHP) Negócio: marketing de serviços SMS - Desenvolvedor front-end Domínio: https://www.eletroleste.com.br/ Data: 02/2019 - 03/2019 Tecnologia: HTML + bootstrap Negócio: loja online - Senior Software Engineer 2018 - 2019, Prodigy Finance Prepared architectural outline and led implementation of an OAuth OpenID Connect provider, enabling single-sign-on (SSO) to all Prodigy services. 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