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Hola! Soy venezolana estudiante de Administración Comercial en una reconocida universidad pública en mi país. En cuanto a mi experiencia laboral, he trabajado como “operadora de contact center” en una empresa de subcontratación de procesos de negocios, la cual presta sus servicios a entidades bancarias, Empresas turística y de telefonía tanto fija como celular, en mi caso trabajé en una campaña destinada a “Movilnet” la cual es una empresa de telefonía celular, donde recibía llamadas constantemente de los usuarios de dichas líneas telefónicas ayudándolos a aclarar sus dudas y realizar cambios solicitados por el titular de la línea.

Luego comencé a trabajar en una reconocida empresa llamada "Coffee Market" la cual se dedica a la producción y venta de suministros de comida, desempeñando el cargo de “asistente del departamento de compras” en el transcurso de 3 años he tenido tareas fijas como: hacer inventarios programados de una amplia gama de productos necesarios para la producción, llevar un control de dichos inventarios en archivos de Excel, cotizar cada producto con los proveedores correspondientes y reponer la mercancía necesaria para que la producción pueda continuar.

También tengo experiencia en el área de traducción, transcripción e investigación en la web. He realizado trabajos de recolección de datos de contacto (teléfono, correo, pagina web, nombre de la empresa, entre otros), también he realizado trabajos de traducción, y breves reseñas de aplicaciones.

Domino completamente el manejo de los programas de Microsoft Office y tengo gran experiencia en el manejo de internet. Soy una persona responsable, detallista, puntal y sincera, me gusta comprometerme seriamente con mis clientes hasta que el proyecto esté finalizado, sobre todo cuando se trata de nuevos retos y oportunidades.
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ENGLISH

Hello! I am a Venezuelan student of Business Administration at a recognized public university in my country. As for my work experience, I have worked as a "contact center operator" in a business process outsourcing company, which provides services to banking entities, tourism companies, and fixed and cellular telephony companies, in my case I worked in a campaign destined to "Movilnet" which is a cell phone company, where I constantly received calls from users of such telephone lines helping them to clarify their doubts and make changes requested by the owner of the line.

Then I started to work in a recognized company called "Coffee Market" which is dedicated to the production and sale of food supplies, holding the position of "assistant of the purchasing department" in the course of 3 years I have had fixed tasks such as: make scheduled inventories of a wide range of products needed for production, keep a check of such inventories in Excel files, quote each product with the corresponding suppliers and replenish the necessary merchandise so that production can continue.

I also have experience in the area of translation, transcription, data entry and web research. I have done contact data collection work (telephone, mail, web page, company name, among others), I have also done translation work, and short app reviews.

I fully mastered the management of Microsoft Office programs and I have great experience in the management of internet. I am a responsible, meticulous, forward and sincere person, I like to commit myself seriously to my clients until the project is finished, especially when it comes to new challenges and opportunities.","rawText":"ESPAÑOL Hola! Soy venezolana estudiante de Administración Comercial en una reconocida universidad pública en mi país. En cuanto a mi experiencia laboral, he trabajado como “operadora de contact center” en una empresa de subcontratación de procesos de negocios, la cual presta sus servicios a entidades bancarias, Empresas turística y de telefonía tanto fija como celular, en mi caso trabajé en una campaña destinada a “Movilnet” la cual es una empresa de telefonía celular, donde recibía llamadas constantemente de los usuarios de dichas líneas telefónicas ayudándolos a aclarar sus dudas y realizar cambios solicitados por el titular de la línea. Luego comencé a trabajar en una reconocida empresa llamada "Coffee Market" la cual se dedica a la producción y venta de suministros de comida, desempeñando el cargo de “asistente del departamento de compras” en el transcurso de 3 años he tenido tareas fijas como: hacer inventarios programados de una amplia gama de productos necesarios para la producción, llevar un control de dichos inventarios en archivos de Excel, cotizar cada producto con los proveedores correspondientes y reponer la mercancía necesaria para que la producción pueda continuar. También tengo experiencia en el área de traducción, transcripción e investigación en la web. He realizado trabajos de recolección de datos de contacto (teléfono, correo, pagina web, nombre de la empresa, entre otros), también he realizado trabajos de traducción, y breves reseñas de aplicaciones. Domino completamente el manejo de los programas de Microsoft Office y tengo gran experiencia en el manejo de internet. Soy una persona responsable, detallista, puntal y sincera, me gusta comprometerme seriamente con mis clientes hasta que el proyecto esté finalizado, sobre todo cuando se trata de nuevos retos y oportunidades. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ENGLISH Hello! I am a Venezuelan student of Business Administration at a recognized public university in my country. As for my work experience, I have worked as a "contact center operator" in a business process outsourcing company, which provides services to banking entities, tourism companies, and fixed and cellular telephony companies, in my case I worked in a campaign destined to "Movilnet" which is a cell phone company, where I constantly received calls from users of such telephone lines helping them to clarify their doubts and make changes requested by the owner of the line. Then I started to work in a recognized company called "Coffee Market" which is dedicated to the production and sale of food supplies, holding the position of "assistant of the purchasing department" in the course of 3 years I have had fixed tasks such as: make scheduled inventories of a wide range of products needed for production, keep a check of such inventories in Excel files, quote each product with the corresponding suppliers and replenish the necessary merchandise so that production can continue. I also have experience in the area of translation, transcription, data entry and web research. I have done contact data collection work (telephone, mail, web page, company name, among others), I have also done translation work, and short app reviews. I fully mastered the management of Microsoft Office programs and I have great experience in the management of internet. I am a responsible, meticulous, forward and sincere person, I like to commit myself seriously to my clients until the project is finished, especially when it comes to new challenges and opportunities.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/6eaf02758a4a23fecdbfbd4db7ef07f7/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"- Vocem 2013, S.A. (Antiguo Atento Venezuela, S.A.)|Operadora de Contact Center (1 año y 8 meses)

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Si lo sé, no doy muchas vueltas, pero no era momento para distracciones. Como siempre, sabía que no podía ocultarme nada y me dijo lo siguiente: "No tengo edad para usar el celular" Imagínate mi reacción: ¿Qué? ¿Cómo es eso? le dije, en verdad me intrigaba saber a qué se refería, si bien ya pasó los 50 siempre lo vi activo, aunque para leer tenga que intercambiar los lentes de lectura siempre estaba atento a los mensajes y llamados. Pero pude entender, es aquí donde me explicó que su fuerte es atender a público, cara a cara, hacerlos reír y que con la situación actual del covid le costaba conectar y concretar ventas por internet. No era lo mismo atender clientes que ya habían comprado o proveedores, que conseguir clientes nuevos. Y lo peor de todo es que el veía como sus colegas vecinos, -(que también tienen tiendas de ropa)-, le hablaban de sus ventas por internet y como salían pedidos por medio de envíos a cada momento. De pronto hubo un silencio incómodo, pude percibir a través de sus ojos qué es lo que estaba sintiendo. Es por eso que no dudé. Rompí el hielo y le comenté que posiblemente tenga una oportunidad muy grande en su mano, no la que sostiene el café, sino en su celular. Al principio no me creyó, menos cuando lo primero que nombraba era que ya no estaba para estas cosas y que la edad, en fin. Pero hubo un punto que me puse más serio y le comenté 5 características que lo hacían distinto y cómo él sí podría atender a sus clientes de la misma manera que siempre. Pero no lo ilusioné, la verdad se la dije como es, conseguirlo no es rápido, pero mientras avance y no se estanque tarde o temprano vería los resultados y estaría viviendo lo que tanto envidiaba. No es que salió corriendo y empezó a actuar. Es más le llevo unos días, recuerdo que una tarde de esas bien frías, de las que invitan a unos matecitos con criollos, me escribió; me hizo una pregunta, pero como si tuviera curiosidad nada más. Se la respondí mientras me cebaba otro mate y le mandé un par de audios con unos ejemplos. Y ahí quedé esperando unos minutos, pero no respondió. Pensé que estaría ocupado y lo deje pasar. Pero al día siguiente, más a la noche, después de cenar me llamó. Ni siquiera saludó, me dijo: “Quiero seguir sonriéndole a la gente, ¿Qué hay que hacer para conectarme con ellos?” No me lo esperaba, fue de golpe, pero si hay algo que me llegó al corazón era su voz, decidida, lista para todo, como si ya supiera que dejaría “la piel en la cancha” como dice el dicho. Le hice una video llamada, hablamos bastante, se pasó la hora y cuando menos acordamos ya era de madrugada. No puedo explicar la garra que le puso desde ese día, ver su crecimiento constante es algo que llena, entusiasma, ver cómo consiguió no solo superar sus miedos, sino que también conseguir logros y demostrarse que sí podía alcanzar lo que tanto deseaba. 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