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Fellous
Redacción, revisión y distribución eficiente de la correspondencia. Actualización y
mantenimiento de procedimientos, guías y listas de contactos. Asistencia en la
gestión de la base de datos, garantizando precisión. Brindé apoyo administrativo
y personal a la alta dirección. Además, mi experiencia como Asistente Virtual en
Fellous se encuentra detallada y puede ser verificada en mi perfil:
https://www.freelancer.es/u/yamilaaromero

Analista en Operaciones 01-01-2021 - 01-06-2021
Iguanafix
Elaboración de hojas de ruta y cotizaciones para optimizar la asignación de tareas
y recursos. Creación de informes semanales para evaluar el progreso y la eficacia
de las operaciones, Búsqueda proactiva de nuevos técnicos, asegurando un
equipo competente y bien capacitado, seguimiento de reclamos, trabajo en
plataforma virtual.

Analista de Talleres 01-05-2018 - 01-12-2018
Creaciones Americanas
Encargado de la gestión completa del área de talleres, garantizando eficiencia y
cumplimiento de objetivos. Realicé análisis diario de inventarios, identificando y
abordando faltantes para mantener un flujo de trabajo constante. Elaboré informes
estratégicos, proporcionando a la dirección insights cruciales para la toma de
decisiones informadas, Gestion del presupuesto, Desarrollé hojas de ruta
detalladas para el envío y retiro de mercadería, optimizando la logística y
minimizando tiempos de espera. Planifiqué estratégicamente para prevenir
faltantes y mejorar la gestión de inventarios. Colaboré con el jefe directo,
ejecutando decisiones estratégicas de manera efectiva.

Analista de Atencion al Cliente 01-03-2014 - 01-05-2018
Netshoes
Atención por teléfono, chat y correo, Suministro de información a otras áreas de
la empresa. Gestión Integral de Reclamos, Tiendas, Back Office, Call Center y
diversos sectores. Apoyo eficiente al área de logística inversa. Participación activa
y gestión en redes sociales.

Analista BackOffice 01-12-2010 - 01-09-2013
Teletech
Manejo de reclamos postventa vía telefónica y correo electrónico para resolver
inconvenientes de manera efectiva. Reporté de manera regular a la región
comercial de Chile, manteniendo una comunicación transparente. Utilicé la
herramienta Remedy para optimizar y agilizar el proceso de gestión de reclamos.
Cargas al sistema de Gestión, atención telefónica y Manejo de datos, gestión y
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