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New Business Developer - Remote Job
Februar 2021 - Present
•Responsible for the acquisition and development of new businesses in America and Europe, developing, implementing and adapting the strategy for each country that allows strengthening international relations in sales and strategic business alliances.

Ayenda Hotels
Senior Corporate Manager - Medellin
October 2019 - February 2021

•Achievement and maintenance of corporate clients.
•Training for our corporate clients to start using our hospitality services.
•Maintain relationships with our B2B clients creating new growth opportunities for the accounts in charge.
•Billing process support
•Follow-up to the customer service of corporate clients.
•Creation of marketing campaigns within the facilities of partners or clients.
•Analyze sales behavior to identify strengths, weaknesses and opportunities for improvement.

BBR Education
Marketing Assistant - Remote Job
June 2017 - September 2018

• Data clients reports.
• Data collection, organization, and management for marketing decisions.
• Translation tasks.
• Development, designing, implementation and maintenance of client’s Nurturing Campaigns.
• Aid with BBR’s lead nurturing by engagement with students.
• Work with Marketing Manager and Campaign Specialists to develop effective paid promotion content that is unique to clients’ program and according to clients’ requests .
• Aids in the development, design, implementation of monthly newsletters.
• In charge of Social Media Accounts of the company (Design and Strategies).
• Outreach to Latin American schools for partnerships and SEO link building.

CASACAFÉ Colombia - Medellín, Antioquia
Sales Coordinator
August 2017 - September 10|9

• Attend to congresses and fairs to promote the brand above tourists.
• Develop corporate alliances for new product lines.
• Open new markets/distributors (San Andres, Bogota, Cali and Cartagena)
• Close deals with corporate clients. (Yamaha, Clinica Leon XIII, among others)
• Promote the products within Facebook communities.
• Sales via Instagram and Facebook.

Prime Luxury Rentals -
Luxury Marketing Specialist - Remote Job
April 2016 - September 2017

Managed the CRM platform.
• Implemented and managed e-commerce platforms.
• Designed and implemented marketing strategies in order to increase sales.
• Implemented and launched the Bookings ZOZI platform.
• Managed Social Media accounts (Instagram, Facebook, Twitter, and Google Plus).
• Developed corporate alliances in Colombia.
• Developed contracts and quotes for potential customers.
• Followed up with current and potential customers.
• Developed content for blog and newsflashes.
• Implemented and managed Zopim (Customer Service Chat).
• Developed electronic sales via Zopim

AltaVista Editores - Medellín, Antioquia
Customer Service Representative
June 2015 – April 2016

Deal directly with customers electronically
• Respond promptly to customer and internal inquiries.
• Research and resolve all customer issues reported.
• Follow up on open items with customers.
• Develop a vast knowledge of all titles and understanding of components offered for each title.

Valor Percibido - Medellín, Antioquia
Marketing and Sales Freelance June 2014 – December 2014
• Leadership and participation of company's projects
• Development and strength clients relationships
• Commercial and sales management focused on getting new clients
• Development of workshops and reports for the company's clients
• Social media management for clients

Celia Cocina Artesanal - Medellín, Antioquia
Marketing Coordinator
April 2013 – March 2015

• Attend familiar and business events.
• Develop of brand communication strategies and consumer’s motivation.
• Responsible for sales and distribution strategies.
• Design and product development.
COMPAÑIA DE ALIMENTOS COLOMBIANOS CALCO S.A.
Crepes & Waffles - Medellin
Restaurant Manager
September 2013 - December 2013

• Encourage and motivate every restaurant team, in order to gain great sales and satisfaction results among clients.
• Effectively management of the entire restaurant’s organizational structure and optimize its performance.
• Daily forecast and control of restaurant’s expenses.
• Managing and encouraging every staff/team member.
• Ensure the external customer satisfaction.
• Daily monitoring the restaurant’s inventory.
• In charge of asking for the daily market delivery (raw ingredients and other inputs) for the restaurant.
• Ensure a proper compliance with good manufacturing practices GMP inside each restaurant.

Internacional CF S.A - Bogotá D. C
Marketing and Customer Service Analyst
February 2011 - April 2012
• Restructuring and follow-up of the internal process of petitions, applications and complaints of the external client,
in order to verify its compliance with response time and satisfaction.
• Development of the entire customer service project for the entire company
• Implementation of the national law 1328/2009, the financial consumer care system (SAC -- Sistema de Atención al Consumidor Financiero)
• Provide logistical support for events and trainings celebrated in the company.
• Development and leadership of all the inauguration events of new offices nationwide
• Leadership in launching the marketing area and customer service of the company
• Customer Service training development for all the employees.
• Design of digital marketing material

SENA Dirección General - Bogotá D. C
Textile, Fashion, Jewelry, Leather goods and footwear Industry Corporate Advisory.
January 2010 - December 2010
• Establish and Cultivate corporative relationships, focusing on big companies such as: Vestimundo, Lafayette, Pat Primo, Cueros Velez.
• Provide support to the marketing department.
• Assisting in the organization, logistics and search for sponsorship for exhibitions, meetings, competitions such as:
Colombiamoda 2010 – National Fashion Exhibition.
• Promote the apprenticeship contract, as an opportunity not only for the same trainee, but also as an opportunity for the company to have optimal technology procedures and fresh knowledge; and also to ensure compliance and
avoid the monetization fee.

Amcham Medellin  Medellín, Antioquia
Intern
September 2008 - March 2009
• Cultivate client relationships, focusing on clients desiring to expand their exports to United States by providing
personalized attention to each affiliate.
• Led the telemarketing campaign and developed four new business relationships with affiliates.
• Develop from the ground-up as well as lead the ongoing implementation of the loyalty program called Tarjeta
Dorada, in Medellín.
• Assist in the special visa program through the implementation of the recommendation letter issued by the
Colombian American Chamber of Commerce.
• Assist in the organization of the annual Colombian American Chamber of Commerce Golf Tournament as well as
the coordination of other activities such as forums,
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