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Soportista técnico y Servicio al cliente.
Tareas realizadas: Resolución de inconvenientes de los Clientes internos del Banco HSBC sucursales en México mediante tickets.

Playnet Santa Bárbara
Soportista técnico y Asesor en la compra de Equipo (Servicios profesorales).
Tareas realizadas: Instalación y configuración de todo el Equipo de cómputo, tanto hardware como software, periféricos y configuración de red del coffee-net. Asesoría en la compra de Equipo o servicios (coffee—net especializado en Gamers).

ITS Infocom CR
Agente de Soporte Técnico y Servicio al Cliente
Tareas realizadas: Resolución de inconvenientes con el servicio de internet de la compañía Racsa de Costa Rica, así como agente de cobro administrativo para el banco Popular de Costa Rica.

Stream Global Servicies,
Agente de Soporte Técnico y Servicio al Cliente
Tareas realizadas: Resolución de inconvenientes técnicos en el servicio de Tv e internet de la compañía DishNetwork, así como resolver problemas de facturación, coordinar visitas técnicas y el envió de equipo nuevo o por remplazo.

Concentrix Costa Rica.
Agente de Soporte técnico para la compañía Netgear.
Tareas realizadas Soporte Técnico en la configuración de dispositivos de red y almacenamiento, mediante casos y tiquetes de incidencia.

Componentes El Orbe S.A
Instalación y configuración de sistemas operativos (Windows 7, 8, 10) con manejo de recursos compartidos en red, además instalación y configuración de periféricos ejemplo: CPU, monitores, teclado, mouse, scanner, UPS, proyectores, teléfonos IP, tabletas, PDA, etc.
Diagnóstico y reparación de equipo de cómputo, ensamblaje de computadoras e instalación de tarjetas de video, red, sonido, fax, discos duros, etc.
Instalación, configuración y manejo avanzado de paquetes de ofimática por ejemplo Word, Exel, Powerpoint, Outlook, Project, Visio, Access.

Instalación y configuración de servicios de comunicaciones a usuarios de correo electrónico (Outlook, Exchange), Chats, video conferencia, Sotf-Phone, emuladores, navegadores y otros.

Mantenimiento preventivo y correctivo de microcomputadoras de escritorio y portátiles además labores propias de un servicio integral. Apoyar la revisión de equipo de cómputo recién adquirido para su aceptación técnica.

Gestionar y verificar la aplicación de garantía de equipo de cómputo por parte del fabricante o proveedor.
Instalación y configuración de antivirus, incluye eliminar virus y velar por la utilización efectiva del antivirus.

Mantener, verificar y actualizar el inventario de equipo de cómputo de los sistemas proveídos por el cliente de forma continua y proactiva De manera tal que garantice la veracidad de la información.

Utilizar, mantener y documentar los incidentes en la mesa de servicio.

Instalación y configuración de tarjetas de red, Switch, Acces point, así como confección de cables de red según standard solicitado.","rawText":"ICT Grup Soportista técnico y Servicio al cliente. Tareas realizadas: Resolución de inconvenientes de los Clientes internos del Banco HSBC sucursales en México mediante tickets. Playnet Santa Bárbara Soportista técnico y Asesor en la compra de Equipo (Servicios profesorales). Tareas realizadas: Instalación y configuración de todo el Equipo de cómputo, tanto hardware como software, periféricos y configuración de red del coffee-net. Asesoría en la compra de Equipo o servicios (coffee—net especializado en Gamers). ITS Infocom CR Agente de Soporte Técnico y Servicio al Cliente Tareas realizadas: Resolución de inconvenientes con el servicio de internet de la compañía Racsa de Costa Rica, así como agente de cobro administrativo para el banco Popular de Costa Rica. Stream Global Servicies, Agente de Soporte Técnico y Servicio al Cliente Tareas realizadas: Resolución de inconvenientes técnicos en el servicio de Tv e internet de la compañía DishNetwork, así como resolver problemas de facturación, coordinar visitas técnicas y el envió de equipo nuevo o por remplazo. Concentrix Costa Rica. Agente de Soporte técnico para la compañía Netgear. Tareas realizadas Soporte Técnico en la configuración de dispositivos de red y almacenamiento, mediante casos y tiquetes de incidencia. Componentes El Orbe S.A Instalación y configuración de sistemas operativos (Windows 7, 8, 10) con manejo de recursos compartidos en red, además instalación y configuración de periféricos ejemplo: CPU, monitores, teclado, mouse, scanner, UPS, proyectores, teléfonos IP, tabletas, PDA, etc. Diagnóstico y reparación de equipo de cómputo, ensamblaje de computadoras e instalación de tarjetas de video, red, sonido, fax, discos duros, etc. Instalación, configuración y manejo avanzado de paquetes de ofimática por ejemplo Word, Exel, Powerpoint, Outlook, Project, Visio, Access. Instalación y configuración de servicios de comunicaciones a usuarios de correo electrónico (Outlook, Exchange), Chats, video conferencia, Sotf-Phone, emuladores, navegadores y otros. Mantenimiento preventivo y correctivo de microcomputadoras de escritorio y portátiles además labores propias de un servicio integral. Apoyar la revisión de equipo de cómputo recién adquirido para su aceptación técnica. Gestionar y verificar la aplicación de garantía de equipo de cómputo por parte del fabricante o proveedor. Instalación y configuración de antivirus, incluye eliminar virus y velar por la utilización efectiva del antivirus. Mantener, verificar y actualizar el inventario de equipo de cómputo de los sistemas proveídos por el cliente de forma continua y proactiva De manera tal que garantice la veracidad de la información. Utilizar, mantener y documentar los incidentes en la mesa de servicio. 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