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Área: Soporte
Cargo Desempeñado: Analista de Soporte de Aplicativos Nivel II
Jefe Inmediato:Víctor Hugo Ospina Uribe

Funciones:

•    Brindar solucion sobre los casos generados en service manager asignados al grupo de aplicativos nivel II.
•    Manejo de los aplicativos de la fija (ATIS, FX3, DYNAMICS, GESREC, GESCODE, SOLARWINDS, CANAL ONLINE Y SALESFORCE)
•    Envio de regularizaciones masivas en la operación para mitigar el volumen de casos en el service manager.
•    Manejo de servidores y bases de datos(ORACLE, PL/SQL, IBM DB2 y Teradata) de los diferentes aplicativos.
•    Manejo del oncall de la operación según malla de turnos.
•    Creacion de manuales de los aplicativos a cargo.
•    Cumplir con los SLA exigidos por la organización.

Empresa: HUAWEI
Área: Soporte
Cargo Desempeñado: Analista de soporte corporativo nivel I
Jefe Inmediato: Fredy Triana

Funciones:

•    Recepcion de llamadas con el fin de prestar soporte a los clientes corporativos de Telefonica.
•    Diagnostico y soporte en primera instacia de servicios corporativos tales como canales de datos, internet dedicado, E1, PDTI, PDV, Linea basica, banda ancha y television.
•    Creacion de casos y de ser necesario agendamiento de visita tecnica.

Empresa: TELEFONICA
Área: Marketing
Cargo Desempeñado: Practicante Analista
Jefe Inmediato: Elkin Humberto Rodriguez Solaque

Funciones:
•    Generar informes de la gerencia de acuerdo a la necesidad y solicitud del area.
•    Desarrollar y generar alarmas en cuanto a la gestión de las campañas; Presentado mes a mes su respectivo informe.
•    Desarrollar aplicaciones web en PHP.
•    Desarrollar aplicaciónes web en PHP tales como un BREF DE CAMPAÑAS y una agenda de visitas a los Call Center(aliados de Telefonica).
•    Desarrollar y generar alarmas de efectividad acida de las campañas;Presentado mes a mes su respectivo informe.

Empresa: MILLENIUM COMUNICACIONES
Área: Comercial
Cargo Desempeñado: Asesora Comercial
Jefe Inmediato: Martha Nubia Rodriguez

Funciones:

•    Diseño y mejoramiento de los procesos de venta en los puntos de venta Comcel.
•    Aumento de las ventas en los puntos de venta.
•    Administración e inventario de los planes, tarjetas, accesorios y demás artículos de venta de los establecimientos.

Empresa: INSTITUTO PARA LA ECONOMIA SOCIAL (IPES)-PLANEACION DISTRITAL
Área: Servicio al cliente
Cargo Desempeñado: Atención al ciudadano
Jefe Inmediato: Martha Ana Isabel Pavas

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•    Atender a los usuarios en el super cade de la 30 en los módulos de Planeación Distrital (sisben) entregando carnets, vinculaciones, agendamiento de visitas entre otras.
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