Miguel R. freelancer experto en Redacción Comercial, Servicio al Cliente, Helpdesk

Miguel R.

Customer Support Executive en Thomson Reuters

Ninguna calificación todavía

Valor hora:


Programación y Tecnología

Sobre mí
I consider myself an integral professional with a multidisciplinary orientation, since I feel that integrating skills from other areas strengthens my ability to adapt to global dynamics. Much of my experience is oriented to the world of technology focused on support at different levels such as L1 L2 remotely or directly on site with both external customers and internal users. Personally, the experience that I have acquired in this area, day by day, enriches my way of dealing with conflicts, because I do not only aim at the objective resolution in time and form of a certain fact, but at the same time I must transmit security, quality and satisfaction that makes the client feel comfortable with the attention and service provided by the company.

I like the areas of networks, communications, support, monitoring, structures, since that is where I feel the most passion and where I have more experience, however I am always open to explore new areas since the world of technology is as dynamic as it is exciting. I always have it high.
Historia laboral
* Thomson Reuters Argentina (Servicio de información): Technical support specialist for F & R and media products, remotely for all customers in Latin America (Argentina, Brazil, Chile, Uruguay, Paraguay, Ecuador, Uruguay, Venezuela, Colombia, Bolivia, Panama, Guatemala, and the rest of the countries of the Spanish-speaking Caribbean), through the creation and / or documentation of cases in English on the Saleforce platform. Among the range of supported products are those of financial information mediate data feed such as (Thomson Reuters Eikon, Thomson Reuters Datastream, Thomson Reuters Knowledge Direct, Thomson One) or Transaction products such as (Thomson Reuters FXall, Thomson Reuters FX Trading, Dealing 3000, Mathcing, Thomson Reuters Trade Notification, Thomson Reuters Dealtracker). The remote support tools used are CISCO Webex, and Thomson Reuters Bomgar.