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NIELSEN IQ (Julio 2022 – Actualmente)

Brindar soporte de primera línea a los usuarios finales según sea necesario para
resolver problemas técnicos en diversas tecnologías como Windows Server, O365, Azure,
PowerTools, Python, R y muchas otras herramientas desarrolladas internamente, crear y
establecer procedimientos para garantizar que las estaciones de trabajo dentro del entorno
empresarial estén debidamente parcheadas y alineadas con los últimos parches de
seguridad y OEM, aplicar principios y metodologías técnicas avanzadas para resolver
problemas que podrían afectar el entorno de TI de la empresa, mantener certificaciones y
buscar oportunidades para implantar nuevas tecnologías que ayuden a mejorar entorno
empresarial de la empresa, apoya el liderazgo en la formación y orientación del personal
para ayudar a gestionar el cumplimiento de las políticas, la gestión financiera del
departamento: presupuesto, coste y previsión, trabajar junto con el equipo de seguridad
para mantener nuestros entornos en la nube y en las instalaciones seguros y bien
gestionados, responsable de Operaciones de soporte de TI relacionadas con compras,
facturación , stock, inventario de software y hardware junto con proveedores externos.
Desarrollo de aplicaciones usando Microsoft Power Platform para agilizar y automatizar
tareas y procesos de distintos departamentos dentro de la empresa, administrar los
dispositivos Mac de la empresa a través del MDM Jamf Cloud.

TECNICO IT NV0 – NV3
CATRIAN (Enero 2020 – Enero 2023) – Servicio fines de semana en VARIOS CLIENTES

Monitorización, gestión y solución de incidencias de emergencia a diversos clientes
cómo Puerto de Cartagena (APC), SoftwareOne, Illunion, Aparc&Go con diversas
tecnologías cómo vSphere Hypervisor (Esxi), Windows Server, Microsoft 365, Azure, AWS,
entre otras.

ADMINISTRADOR DE SISTEMAS / DESKTOP SUPPORT Nv2 / INFRASTRUCTURA Nv2
TATA CONSULTANCY SERVICES (TCS) (Julio 2019 – Julio 2022) – Servicio en NielsenIQ

Gestión de incidencias con ServiceNow, reparación de portátiles a nivel de
hardware y software, plataformado de equipos, manejo de Windows Server, GPOs,
directorio activo; altas y bajas de usuarios y equipos, virtualización en servidores HyperV, vSphere Hypervisor (Esxi) y vCenter Server, manejo de System Center Configuration
Manager, manejo de G-suite y O365, monitorización con Logic Monitor, administración
física del CPD; servidores, routers, switches, robot de cintas de backup, gestión de
presupuesto anual del departamento, compras de equipos informáticos, periféricos y
telefonía, altas y bajas de líneas telefónicas, control de stock.

HELPDESK NV0 – NV1
GRUPO ICA (Enero 2019 – Enero 2020) – Servicio fines de semana en INDRA

Gestión y solución de incidencias con Remedy, atención a usuarios a nivel mundial
de manera remota y telefónica, solución de problemas relacionados con aplicaciones de la
empresa, windows 10, Office y Outlook, gestión del directorio activo, despliegue de
aplicaciones, revisión y actualización de inventarios.

DESKTOP SUPPORT NV2
SERMICRO (Sep 2018 – Julio 2019) – Servicio en Ministerio del Trabajo.

Gestión y solución de incidencias con Remedy, diagnóstico y solución de problemas
OS Windows 10, Office, Java, impresoras, altas y bajas de usuarios en Active Directory,
atención a usuarios in situ y en remoto con DameWare, soluciones a fallos de aplicaciones
Java y certificados digitales, configuración de buzones de correo, instalación de OS y
despliegue de aplicaciones con SpecOps Deploy, Inventario de usuarios y equipos, atención
a edificio con más de 250 usuarios y VIPs, diagnóstico y reparación de ordenadores a nivel
de hardware.

MANTENIMIENTO INFORMÁTICO
EVEREX (Oct 2015 – Jul 2018)

Funciones en Taller:
Diagnóstico integral de los equipos, Instalación y configuración de OS Windows,
Linux, IOS (Drivers, Office, Periféricos, Parcheo), backups, recuperación de datos en discos
borrados, configuración de Modem y Router básicos, Cambios de Hardware si era necesario
(Fuentes de Poder, RAM, HDD, Motherboard, Procesador, Cableado), armado completo de
equipos clones, Diagnóstico integral de equipos de telefonía Android e IOS (IOS sólo
funciones básicas de backup, actualizaciones y problemas surgidos con actualizaciones),
reparaciones a nivel de software Android, cambios de Firmware, instalaciones ADB, acceso
a Root, Asistencia remota telefónica o de escritorio remoto a usuarios de las empresas
clientes.

Funciones On Site:
Instalación y configuración de Redes en entornos Windows, CCTV, creación de
Imágenes de equipos con CloneZilla o Norton Ghost, Instalación y configuración de
impresoras y copiadoras multifuncionales en red, Instalaciones de software a equipos con
requerimientos especiales.

DEPENDIENTE DE TIENDA DE TECNOLOGÍA
TECNITEL (May 2014 - Sep 2015)

Funciones:
Atención al cliente en piso, Ayudar y orientar a los clientes en cuanto a
especificaciones y funciones de productos para satisfacer sus necesidades, registrar las
ventas y cobrar, preparar y empaquetar los productos de manera adecuada para que el
cliente pueda cargarlos de manera cómoda, atender y canalizar posibles reclamos de
clientes, verificar en piso el stock de productos expuestos y reponerlos si es necesario,
ayudar a colocar los productos nuevos en anaqueles, ayudar a mantener el orden en el
piso de venta, monitorear que los productos no estén fuera de sitio para no crear
confusiones a los clientes en cuanto a precios.

MANTENIMIENTO INFORMÁTICO
FREELANCE (May 2010 – Oct 2015)

Reparación y mantenimiento de Ordenadores y Móviles de manera autónoma
durante más de 5 años, Instalación de redes, CCTV, visitas a domicilio y a empresas,
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