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(Especialista en Atención al Cliente y Ventas | Asistente Virtual Senior | Inside Sales / SDR)

Soy una profesional con amplia experiencia apoyando a empresas internacionales en áreas de Customer Success, Ventas Internas (Inside Sales), Asistencia Virtual, Atención al Cliente y Gestión Comercial, siempre enfocada en mejorar la satisfacción, conversión y productividad.
Trabajo de forma remota desde hace varios años con equipos de Europa, Estados Unidos y LATAM, manejando gran volumen de tareas con alta organización, responsabilidad y comunicación clara.

Tengo experiencia comprobada en entornos de alto crecimiento y startup, principalmente en los siguientes sectores:
Tecnología Empresarial: Especialmente en el desarrollo e implementación de Sistemas ERP.
EdTech & FinTech: Plataformas de e-learning y servicios de inversión/brokerage (Entornos ágiles).
Turismo y Hospitalidad: Gestión operativa, administrativa y comercial (Hoteles, Agencias de Viajes y Bedbank).

Realizando:
Atención al Cliente Multicanal: Redes sociales, email, CRM. Respuestas rápidas, precisas y orientadas a solución. Manejo de reclamos y soporte durante procesos de compra o servicio. Gestión de clientes B2C y B2B

Inside Sales / SDR:Prospección de clientes. Llamadas en frío (cold calling). Calificación de leads. Seguimiento comercial (follow-ups). Agendamiento de reuniones para closers /Appointment Setter for Sales Closers. Cierre básico de ventas

Customer Success: Acompañamiento del cliente durante todo el proceso. Explicación de servicios, beneficios y pasos a seguir. Generación de una experiencia positiva del inicio al final. Resolución de incidencias. Gestión de expectativas y comunicación constante. Solicitud y seguimiento de reseñas de clientes para mejorar la reputación online

Asistencia Virtual & Operaciones: Gestión de documentos y tareas administrativas. Control de pagos, cobranzas y proveedores. Manejo de reservas, logística y planificación. Redacción de artículos, contenido e imágenes para blogs web (con apoyo de IA)

Habilidades Clave: Comunicación efectiva y profesional. Orientación al cliente y empatía.Gestión de tareas y organización. Trabajo en equipo remoto. Adaptación a herramientas digitales. Optimización de procesos con IA

Herramientas y Tecnologías:
*CRM & Gestión de Clientes: CRM comerciales y personalizados (Zoho, Bigin, Kommo, internos): Seguimiento de leads, registro de clientes y pagos, generación de reportes, mensajería.

*Comunicación & Atención al Cliente: Mensajería y atención a clientes vía aplicaciones de chat y redes sociales
Sistemas de llamadas VoIP: Dialpad, 3CX, VoIP Studio, Microsip, Crazy Call
Discord y Slack (colaboración y comunicación remota)
Microsoft Office, Google Workspace

*Gestión de Proyectos
Notion y Trello (organización y seguimiento de tareas)Documentación interna, tutoriales y guías de procesos
Grabación de tutoriales en video con Loom

*Sistemas de Reservaciones
Experiencia con sistemas de reservas de viajes y hotelería

¿Por qué contratarme?
No solo sumó horas; organizo, gestiono y hago que tus clientes y proyectos funcionen de manera eficiente y confiable.
✔ Atención al cliente profesional | ✔ Gestión de leads y proyectos | ✔ Organización y seguimiento | ✔ Uso inteligente de IA

Mis Servicios destacados:
Atención al Cliente • Asistencia Virtual • Inside Sales / SDR • Customer Success • Gestión Administrativa • Prospección y seguimiento de clientes • Manejo de redes sociales y mensajes • Redacción de contenido asistida con IA • Soporte operativo y logístico

Hablemos: Estoy lista para apoyar tu proyecto con profesionalismo y eficiencia. Envíame un mensaje y veamos cómo puedo ayudarte.","rawText":"Customer Success & Sales Specialist | Virtual Assistant Senior | Inside Sales / SDR (Especialista en Atención al Cliente y Ventas | Asistente Virtual Senior | Inside Sales / SDR) Soy una profesional con amplia experiencia apoyando a empresas internacionales en áreas de Customer Success, Ventas Internas (Inside Sales), Asistencia Virtual, Atención al Cliente y Gestión Comercial, siempre enfocada en mejorar la satisfacción, conversión y productividad. Trabajo de forma remota desde hace varios años con equipos de Europa, Estados Unidos y LATAM, manejando gran volumen de tareas con alta organización, responsabilidad y comunicación clara. Tengo experiencia comprobada en entornos de alto crecimiento y startup, principalmente en los siguientes sectores: Tecnología Empresarial: Especialmente en el desarrollo e implementación de Sistemas ERP. EdTech & FinTech: Plataformas de e-learning y servicios de inversión/brokerage (Entornos ágiles). Turismo y Hospitalidad: Gestión operativa, administrativa y comercial (Hoteles, Agencias de Viajes y Bedbank). Realizando: Atención al Cliente Multicanal: Redes sociales, email, CRM. Respuestas rápidas, precisas y orientadas a solución. Manejo de reclamos y soporte durante procesos de compra o servicio. Gestión de clientes B2C y B2B Inside Sales / SDR:Prospección de clientes. Llamadas en frío (cold calling). Calificación de leads. Seguimiento comercial (follow-ups). Agendamiento de reuniones para closers /Appointment Setter for Sales Closers. Cierre básico de ventas Customer Success: Acompañamiento del cliente durante todo el proceso. Explicación de servicios, beneficios y pasos a seguir. Generación de una experiencia positiva del inicio al final. Resolución de incidencias. Gestión de expectativas y comunicación constante. Solicitud y seguimiento de reseñas de clientes para mejorar la reputación online Asistencia Virtual & Operaciones: Gestión de documentos y tareas administrativas. Control de pagos, cobranzas y proveedores. Manejo de reservas, logística y planificación. Redacción de artículos, contenido e imágenes para blogs web (con apoyo de IA) Habilidades Clave: Comunicación efectiva y profesional. Orientación al cliente y empatía.Gestión de tareas y organización. Trabajo en equipo remoto. Adaptación a herramientas digitales. Optimización de procesos con IA Herramientas y Tecnologías: *CRM & Gestión de Clientes: CRM comerciales y personalizados (Zoho, Bigin, Kommo, internos): Seguimiento de leads, registro de clientes y pagos, generación de reportes, mensajería. *Comunicación & Atención al Cliente: Mensajería y atención a clientes vía aplicaciones de chat y redes sociales Sistemas de llamadas VoIP: Dialpad, 3CX, VoIP Studio, Microsip, Crazy Call Discord y Slack (colaboración y comunicación remota) Microsoft Office, Google Workspace *Gestión de Proyectos Notion y Trello (organización y seguimiento de tareas)Documentación interna, tutoriales y guías de procesos Grabación de tutoriales en video con Loom *Sistemas de Reservaciones Experiencia con sistemas de reservas de viajes y hotelería ¿Por qué contratarme? No solo sumó horas; organizo, gestiono y hago que tus clientes y proyectos funcionen de manera eficiente y confiable. ✔ Atención al cliente profesional | ✔ Gestión de leads y proyectos | ✔ Organización y seguimiento | ✔ Uso inteligente de IA Mis Servicios destacados: Atención al Cliente • Asistencia Virtual • Inside Sales / SDR • Customer Success • Gestión Administrativa • Prospección y seguimiento de clientes • Manejo de redes sociales y mensajes • Redacción de contenido asistida con IA • Soporte operativo y logístico Hablemos: Estoy lista para apoyar tu proyecto con profesionalismo y eficiencia. Envíame un mensaje y veamos cómo puedo ayudarte.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/c815ebbc55b52203e65601ceeb18ad51/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Enero 2025 a la Actualidad | Viajeros Canallas
Customer Support, Administrative Support & Digital Marketing — Atención al Cliente, Soporte Administrativo y Marketing Digital

Enero 2025 – Proyecto: Rondón Tour
Lead Management and Sales Prospecting — Gestión de Leads y Prospección de Ventas

Noviembre 2022 a Enero 2025 | Blue Travel Group
Customer service & administration — Atención al cliente y administración.

Octubre 2021 a Septiembre 2022 | Acrux República Dominicana
Inside Sales Representative — Representante de Ventas Internas
Lead Generation & Client Acquisition Specialist — Especialista en Generación de Leads y Adquisición de Clientes

Febrero a Mayo 2022 | Dakve Internacional
Sales Development Representative (SDR) — Representante de Desarrollo de Ventas y Atención al cliente — Appointment Setter — Generadora de Citas Comerciales

Enero a Septiembre 2021 | Grupo VA Inversiones
SDR – Investments & Trading — SDR en Inversiones y Trading
Lead Nurturing Specialist — Especialista en Nutrición de Leads

Marzo 2019 a Septiembre 2021| Escalabeds (BedBank)
Account Executive (B2B)
Client Relations & Collections and payments Specialist — Especialista en Relaciones con Clientes y Proveedores Cobranzas y pagos

Abril 2018 a Febrero 2019 | Hotel CCT Caracas
Reservation Agent — Agente de reservas

Septiembre 2017 a Abril 2018 | Hotel CCT Caracas
Accounts Payable Analyst — Analista de Cuentas por Pagar

Marzo 2017 a Septiembre 2017 | Italcambio Agencia de Viajes
Internal Audit— Auditora Interna— Soporte en Control de Procesos

Septiembre 2014 a Agosto 2016 | Consolid Venezuela (Grupo Maso)
Administrative Manager — Gerente Administrativo

Julio 2013- Septiembre 2014 | Turismo Maso Internacional
Credit & Collections Manager — Gerente de Crédito y Cobranzas

Octubre 2011- Julio 2013 | Turismo Maso Internacional
Credit & Collections Coordinator — Coordinadora de Crédito y Cobranzas

Agosto 2010- Octubre 2011| Turismo Maso Internacional
Credit & Collections Analyst — Analista de Crédito y Cobranzas

Agosto 2009-Agosto 2010 | Hotel CCT Caracas
Credit & Collections Supervisor — Supervisora de Crédito y Cobranzas

Agosto 2008-Agosto 2009 | Best Western Hotel CCT Caracas
Front Desk Agent — Agente de Recepción
Customer Service Representative — Representante de Atención al Cliente

Abril 2008- Agosto 2008 | Best Western Hotel CCT Caracas
Front Desk Operator — Operadora de Recepción","rawText":"Enero 2025 a la Actualidad | Viajeros Canallas Customer Support, Administrative Support & Digital Marketing — Atención al Cliente, Soporte Administrativo y Marketing Digital Enero 2025 – Proyecto: Rondón Tour Lead Management and Sales Prospecting — Gestión de Leads y Prospección de Ventas Noviembre 2022 a Enero 2025 | Blue Travel Group Customer service & administration — Atención al cliente y administración. Octubre 2021 a Septiembre 2022 | Acrux República Dominicana Inside Sales Representative — Representante de Ventas Internas Lead Generation & Client Acquisition Specialist — Especialista en Generación de Leads y Adquisición de Clientes Febrero a Mayo 2022 | Dakve Internacional Sales Development Representative (SDR) — Representante de Desarrollo de Ventas y Atención al cliente — Appointment Setter — Generadora de Citas Comerciales Enero a Septiembre 2021 | Grupo VA Inversiones SDR – Investments & Trading — SDR en Inversiones y Trading Lead Nurturing Specialist — Especialista en Nutrición de Leads Marzo 2019 a Septiembre 2021| Escalabeds (BedBank) Account Executive (B2B) Client Relations & Collections and payments Specialist — Especialista en Relaciones con Clientes y Proveedores Cobranzas y pagos Abril 2018 a Febrero 2019 | Hotel CCT Caracas Reservation Agent — Agente de reservas Septiembre 2017 a Abril 2018 | Hotel CCT Caracas Accounts Payable Analyst — Analista de Cuentas por Pagar Marzo 2017 a Septiembre 2017 | Italcambio Agencia de Viajes Internal Audit— Auditora Interna— Soporte en Control de Procesos Septiembre 2014 a Agosto 2016 | Consolid Venezuela (Grupo Maso) Administrative Manager — Gerente Administrativo Julio 2013- Septiembre 2014 | Turismo Maso Internacional Credit & Collections Manager — Gerente de Crédito y Cobranzas Octubre 2011- Julio 2013 | Turismo Maso Internacional Credit & Collections Coordinator — Coordinadora de Crédito y Cobranzas Agosto 2010- Octubre 2011| Turismo Maso Internacional Credit & Collections Analyst — Analista de Crédito y Cobranzas Agosto 2009-Agosto 2010 | Hotel CCT Caracas Credit & Collections Supervisor — Supervisora de Crédito y Cobranzas Agosto 2008-Agosto 2009 | Best Western Hotel CCT Caracas Front Desk Agent — Agente de Recepción Customer Service Representative — Representante de Atención al Cliente Abril 2008- Agosto 2008 | Best Western Hotel CCT Caracas Front Desk Operator — Operadora de Recepción","canEdit":false,"editUrl":"https://www.workana.com/freelancer/c815ebbc55b52203e65601ceeb18ad51/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. Elige lo aspectos más relevantes de cada posición, qué aprendiste y qué lograste, y todo lo que ayude a entender el camino de tu historia profesional."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Agregar a lista","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Luisa Y.","companyId":3174362,"companyHash":"c815ebbc55b52203e65601ceeb18ad51","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"Ninguna calificación todavía","average":5,"ratingText":"5 de 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Perfil público"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Perfil de Agencia"}},"phone":{"text":"Número de teléfono:","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"VE","name":"Venezuela","class":"flag flag-ve","url":"https://www.workana.com/es/freelancers/venezuela?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Valor hora:","rate":"USD 7,00","isSet":true,"currency":"USD","amount":"7.00"},"mainSkill":{"isSet":true,"text":"Freelancer experto en Marketing Digital y Ventas"},"public":true,"clarificationText":"Formatos permitidos:
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