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noviembre de 2017 hasta la actualidad.
Funciones realizadas: atender y gestionar a asegurados de SegurCaixa Adeslas con siniestros de
automóvil. IDEA, Etica, Qmind, Sinexia, Ariadna.
 Teleoperadora de Atención al Cliente. Manpower, ETT. De mayo a octubre de 2017.
Funciones realizadas: atender y gestionar las llamadas de los clientes de tarjetas de crédito de Wizink
Bank., S.L. Avaya, USD Unified Service Servidor CRM, Powercurve, WFM, Sharepoin.
 Dependienta en stand Orange, Movilibre Telefonía, S.L., De enero de 2017 a mayo de 2017.
Funciones realizadas: sustitución del personal de los stands en centros comerciales para la venta y
gestión de servicios Orange de telefonía fija, móvil y ADSL/Fibra, renovación de terminales, servicios
postventa. Eureka, Agora, Extranet, Arpa, Meneo, ControlGo.
 Teleoperadora de captación, Nexian, en Call-center de GSS para Vodafone. De noviembre de 2016
a enero de 2017.
Funciones realizadas: emisión de llamadas para venta de servicios de Vodafone a clientes de otras
compañías. Avaya, Altitude, GSS net.
 Agente Exclusivo de Seguros. SEGUROS EL CORTE INGLES VIDA PENSIONES Y
REASEGUROS, S.A. De junio a Octubre de 2016.
Funciones realizadas: Captación de clientes mediante Telemarketing, formalización de contratos con
visita comercial, atención y asesoramiento de los clientes de cartera. BestSeller, Guarda, AS400.
 Teleoperadora de retención, 3,9 años. RANDSTAD en Call-center de QUALYTEL para dar servicio a
VODAFONE. De enero de 2011 a diciembre de 2014
Funciones realizadas: Tramitación y resolución de reclamaciones jurídicas de clientes interpuestas en
Organismos Oficiales. Recepción de llamadas al Dpto de Bajas de empresas y autónomos resolviendo
incidencias y reteniendo clientes. CRM, Spirit, Clarify.
 Dependienta en tiendas de telecomunicaciones. 4,8 años
Funciones realizadas: atención de clientes, venta y activación de servicios de telefonía de varias
compañías, venta de terminales y accesorios, venta de portátiles, venta de seguros de móviles, entrada
y salida de producto del almacén, conteo de stock, arqueo de caja, servicio técnico, cartelería, valija,
envío de documentación a la central. PIEE, Navision, Arpa, Iris, gis.
- AVENIR TELECOM (VODAFONE). 9,5 meses. De abril de 2009 a enero de 2010.
- TEDECOM (ORANGE). 8,9 meses. De junio de 2008 a febrero de 2009.
- THE PHONE HOUSE. 3,2 años. De abril de 2005 a junio de 2008.
CV Marta Diaz Carnicero
2
 Teleoperadora recepción de llamadas. En Call-Center con servicio a Amena, 2,7 años. De diciembre a marzo de 2002. DTG DIFUISO TELEMARKETING GRUP, S.A. 2001. De marzo de 2002 a mayo de 2004 ATLAS SERVICIOS EMPRESARIALES, S.A., De junio a septiembre de 2004 QUALYTEL TELESERVICES, S.A
Funciones realizadas: activación y portabilidad de líneas de telefonía móvil amena, mediante sistemas telematicos. Clarify, Arpa.
 Auxiliar Administrativo. ALDOCAD 2000, S.L. 2 años. De mayo de 1999 a mayo de 2001.
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