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* citibuddies: Business Development

* Grupo ASSA (Information Technology and Services) [desde 11/2011]: Brindé soporte a la gerencia en lo referido a la gestión del servicio. Entre mis responsabilidades se encontraban las siguientes:
- Monitoreo y control diario de las tareas del servicio
- Seguimiento y asignación de los requerimientos.
- Actualización de aula de capacitación en herramienta de Knowledge Management.
- Actualización de documentación de procesos e incidentes en Microsoft Sharepoint.
- Confección de reportes mensuales sobre la actividad del servicio.

Ademas, realice un análisis de las métricas del servicio, con el objeto de realizar un seguimiento de la performance del equipo de trabajo y formular un plan de capacitación acorde a cada recurso.

* Grupo ASSA (Information Technology and Services) [desde 8/2011]: Me desempeñé como asistente funcional, brindando servicios de AMS al sector comercial de Arcor, utilizando Oracle JDEdwards Enterprise One 8.12 y AS/400.

* The Walt Disney Company (Entertainment) [desde 2/2010]: Trabajé en el lobby de dos hoteles de Disney World, en el área de Bell Servi-ces, asistiendo a los huéspedes con su equipaje, atendiendo llamadas y hués-pedes personalmente, y dirigiendo a los botones para que lleven el equipaje desde o hacia las habitaciones. Secundariamente, debía controlar el tracking del equipaje proveniente del Disney Magical Express y ayudar a los huéspedes con cualquier duda que pudieran tener respecto al hotel o al complejo de Walt Disney World.

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