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Como consultor de Diseño UX/UI para Cencosud, aplico mi expertise en el diseño de experiencias innovadoras, colaborando con equipos multidisciplinarios para ofrecer soluciones que superen las expectativas y brinden a los usuarios interacciones digitales fluidas y memorables.

• Diseño nuevos productos digitales disruptivos a través de constante innovación e investigación, brindando soluciones vanguardistas para marcar la pauta en el mercado.

• Creo y valido prototipos interactivos de alta fidelidad para testear el diseño de la interfaz con los usuarios.

• Colaboro en el desarrollo constante del Design System basado en Atomic Design, siguiendo los principios de accesibilidad, usabilidad y estética, haciéndolos fáciles de usar a través de la componetización de las propiedades de las variantes para su posterior documentación.

• Colaboro con los equipos de desarrollo y producto para asegurar la consistencia y calidad de la experiencia de usuario en los productos digitales de Cencosud X.]

CorreosChile: CX Community Manager

• Colaboré en la implementación exitosa del HelpDesk en las Redes Sociales, utilizando las plataformas Adereso Desk y Tikket, para optimizar la atención al cliente y la gestión de casos.

• Realicé análisis periódicos sobre el tráfico de interacciones en las Redes Sociales, segmentando la información por tipo de cliente, canal, tema y nivel de satisfacción.

• Elaboré reportes mensuales sobre el comportamiento e incidencias de casos en las Redes Sociales, identificando oportunidades de mejora y proponiendo soluciones.

• Brindé un servicio al cliente de calidad e interactué con la comunidad online, resolviendo dudas, quejas y sugerencias, y generando confianza y fidelidad.

• Me enfoqué en mejorar el Customer Experience en las Redes Sociales, aplicando técnicas de escucha activa, empatía y personalización.

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