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Desde Nov. 2015 al presente.
Tareas desempeñadas: Desarrollo de nuevos negocios y generación de Pipeline, cumpliendo con las estrategias y objetivos comerciales. Atención a las necesidades y requerimientos de los clientes.
Análisis de mercado, competencia y productos. Generación de informes reportando en forma directa a la Gerencia General.
Capacitación del Sistema a usuarios. Presentación de Reportes de estado del Servicio.
Nexo entre el Cliente y el área operativa.
Implementación del servicio a nuevas usuarias, elaboración de los documentos requeridos en el proceso. Asegurar la calidad de información de los servicios.

Ejecutivo de Calificación de Proveedores, Achilles Group.
Desde Nov. 2011 Hasta Nov. 2015
Tareas desempeñadas: Evaluaciones financieras, técnica, de Seguridad y medio ambiente a proveedores de Petrobras. Soporte a proveedores. Gestión de la base de datos de Proveedores. Control de calidad de la información importada a la base de datos. Capacitación a proveedores sobre el uso del sistema, beneficios y utilidades. Reportes mensuales y semanales sobre procesos, evolución de las comunidades, reportes ejecutivos, etc.
Anteriormente realice tareas en el sector de “Control de contratistas”, cargando y analizando documentación, realizado reportes e informes que formaban parte del control y el seguimiento.

Supervisor Senior, Teleperformance.
Desde Feb 2006 Hasta may 2011.
Al ingresar a la compañía realice tareas de operador de atención al cliente para una empresa extranjera por un tiempo de 8 meses aproximadamente, luego fui promovido como supervisor de la misma campaña. Además realice tareas de otras áreas. Tareas desempeñadas: Coaching y feedback a los agentes. Trabajando sobre oportunidades a fin de obtener una mejora continúa. Control de presentismo y establecer acciones para su control. Reportings, trainer of new up dates, selección de personal, auditorias, trabajo grupal para el logro de objetivos, pre liquidaciones de sueldo.
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