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-Gestión integral de propiedad en Airbnb con calificación de 5 estrellas.
-Coordinación de reservas (+50), atención al cliente y resolución de incidencias.
-Organización y supervisión del personal de limpieza y mantenimiento (5) para garantizar alojamiento en óptimas condiciones.
-Atención personalizada a huéspedes, en su mayoría de Estados Unidos y Canadá, asegurando experiencias excepcionales. Ìndice de respuesta 100% <1h
-Optimización de la experiencia del huésped mediante mejoras continuas en la propiedad y servicio. Elaboración de Guía de Beinvenida en Canva, en inglés y español, con toda la información necesaria para la estadía.

Gerente de Procesos y Proyectos en Seguros SURA Panamá (Sep 2029 - Ene 2025)
-Liderazgo del portafolio de proyectos estratégicos de la Compañía (+20, +USD13M), asegurando su cumplimiento en alcance, tiempo, costo y calidad, con enfoque en la satisfacción del cliente.
-Implementación de metodologías de gestión por procesos y automatización de flujos de trabajo utilizando BPM y RPA, logrando automatizar +70% de los procesos, optimizando hasta un 40% las tareas y habilitando el crecimiento de la Compañía apalancado en la tecnología.
-Diseño e implementación de la metodología de procesos basada en las buenas prácticas de la norma ISO:9001, incluyendo plantillas estandarizadas y documentación (flujos en Bizagi), para todos los procesos de la Compañía (+120)
-Gestión de equipos (+25) utilizando diversas herramientas de trabajo (Microsoft - Outlook, Teams, Sharepoint, Planner, Word, Excel, Power Point, Project), Jira.
-Administración de proveedores (selección negociación, contratación, seguimiento, facturación, cierre)
-Trabajo con equipos remotos a nivel nacional e internacional a través de plataformas de colaboración (Zoom, Slack, Google Suite)
-Diseño y entrega de indicadores de procesos (SLA, productividad, calidad) con análisis y recomendaciones

Analista de Portafolio de Proyectos en Seguros SURA Panamá (Abr 2019 - Sep 2019)
-Elaboración y presentación al Comité Directivo de reportes ejecutivos sobre indicadores de gestión y desempeño de los proyectos
-Alineación del portafolio de proectos con los objetivos estratégicos de la Compañía, mediante la implementación de una metodología de evaluación y selección de iniciativas
-Análisis del portafolio de proyectos en función de alcance, presupuesto, recursos y tiempo, y elaboración de recomendaciones
-Participación en la implementación de metodologías ágiles para la gestión de los proyectos

Analista de Procesos y Proyectos en ASSA Compañía de Seguros
-Documentación y mejora de procesos bajo estándares ISO 9001.
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