Ricardo M. D. A. freelancer experto en ABAP, ERP, Análisis de Negocios

Ricardo M. D. A.

Sr. Primary Support Engineer, SAP

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Programación y Tecnología

Habilidades (Máximo: 5)
Sobre mí
Experienced I.T. Consultant focused exclusively on SAP technology. Fast learning and well adapted to international teams.
A take charge person able to present well designed solutions and communicate the benefits.

- Analysis and Process Design, Pre-sales and BBP conception (SAP);
- Excellent SAP SD/MM Process and Configuration skills;
- Excellent experience on logistics processes (business);
- Excellent ABAP programming skills;
- Excellent experience in support tools such as Service Now and Remedy;
- Hands-on and good understanding of the SAP IS-Media solution;

Contact: dip.abud@gmail.com
Historia laboral
The role of the Primary Support Engineer, SAP is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use (Enterprise Portal 5.x & 6.x, NW 2004s, Netweaver 7.x environments). The role of the Primary Support Engineer, SAP requires functional experience, integration knowledge, with a focus on SD/LE & Brazil Localization,  and skills to diagnose serious issues in SAP environments; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

•    Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP SD/MM/LE applications functionality and technology in complex SAP environments;
•    Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience;
•    Provide remote-based functional and technical support & training for SAP SD modules;
•    Support client customizations, sharing implementation and best practices advice;
•    Develop application break fixes for critical product defects;
•    Create scripts to identify, analyze and correct data issues;
•    Manage one or more key assigned accounts as a technical/functional advisor;
•    Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity;

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