Guido D. P.

E-Business Catalog Specialist en Hewlett-Packard

Average 0 of 5

Freelancer activity: Sales & Marketing

Argentina

About me
.
Languages
Work history
* Hewlett-Packard (Information Technology and Services): -Responsible for the delivery of electronic catalogs to HP customers through business-to-business channels such as extranets and eprocurement platforms.

-Supporting these efforts involves working with various systems such as eClipse, SAP, MyPIM, ePrime and eComcat, which are part of HP's e-business infrastructure.

-Catalog Specialists are responsible for either executing or coordinating with representatives the updates necessary to align content to meet the customer's requirements.

-The Catalog team interacts with e-business Consultants, Sales Teams, and Customers, and other Operations teams to carry out these tasks.

-Reporting & Metrics to measura the SLA's involved in the Latin America Team.

Job Tools:

-Advanced Microsoft Excel: Formulas, Pivot Tables.
-Advanced knowledge of Macros.
-Advanced Microsoft PowerPoint.
-ECC
-e-Prime
-Eclipse
-myPIM

Skills and Experience:

-Strong verbal and written English communication skills

-Ability to meet deadlines to support established SLA (Service Level Agreements)

-Ability to multi-task, manage multiple activities/tasks at same time

-Strong focus on work quality

-Focus on customer service and exceeding customer expectations

-Problem solving/troubleshooting skills, able to think outside the box to find solutions

-Team player with the ability to work well with diverse teams from multiple countries

-Experience with Microsoft Office tools, particularly expertise in some of the more complex functionality in Excel to look up and manipulate data.

-Ability to learn internal HP catalog infrastructure/systems

* Hewlett-Packard (Information Technology and Services) [desde 11/2011]: -Responsable de generar desde cero los reportes de gestión que miden los Niveles de Servicios (SLA’s) involucrados en cada servicio.

-A cargo de generar, interpretar, analizar reportes diarios, semanales, mensuales, cuatrimestrales y Ad Hoc para medir la calidad del servicio y oportunidades de negocio de cada uno de los clientes, reportando a los Managers y Supervisores del Global Service Desk.

-Monitoreo de las Evaluaciones de Performance de los Empleados que dan soporte telefónico dentro del GSD.

-Responsable de mantener la calidad e integridad de la información que se presenta en los reportes, analizando continuamente la información que previene de las herramientas, detectando anomalías.

-A cargo de plasma la información de los reportes en presentaciones de PowerPoint, ya sea para los reportes pactados Mensuales de cada uno de los clientes, o a pedido por algún Gerente ó Supervisor.

Herramientas:

-AVAYA, Armit HP, Help Desk HP, Open View (OVSD), Virtual Tech, Service Center, Remedy, Digital Workflow, GESTAR.

Herramientas de trabajo:

- Microsoft Excel Avanzado: Fórmulas, Tablas Dinámicas,  conocimiento avanzado de Macros y SQL que permiten automatizar y acelerar el trabajo.

- Microsoft PowerPoint Avanzado.
Hire
Activity and ratings

Last login: 2 years ago

Joined: 3 years ago


Ranked: Not ranked

Profile level: Iron

What is profile
level iron?

Iron is the starter level for freelancers in Workana. The more objectives they fulfill, and the more projects they win, allows them to reach higher levels. Read more

Loading...