Guido D. P.

E-Business Catalog Specialist en Hewlett-Packard

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Freelancer activity: Sales & Marketing


About me
Work history
* Hewlett-Packard (Information Technology and Services): -Responsible for the delivery of electronic catalogs to HP customers through business-to-business channels such as extranets and eprocurement platforms.

-Supporting these efforts involves working with various systems such as eClipse, SAP, MyPIM, ePrime and eComcat, which are part of HP's e-business infrastructure.

-Catalog Specialists are responsible for either executing or coordinating with representatives the updates necessary to align content to meet the customer's requirements.

-The Catalog team interacts with e-business Consultants, Sales Teams, and Customers, and other Operations teams to carry out these tasks.

-Reporting & Metrics to measura the SLA's involved in the Latin America Team.

Job Tools:

-Advanced Microsoft Excel: Formulas, Pivot Tables.
-Advanced knowledge of Macros.
-Advanced Microsoft PowerPoint.

Skills and Experience:

-Strong verbal and written English communication skills

-Ability to meet deadlines to support established SLA (Service Level Agreements)

-Ability to multi-task, manage multiple activities/tasks at same time

-Strong focus on work quality

-Focus on customer service and exceeding customer expectations

-Problem solving/troubleshooting skills, able to think outside the box to find solutions

-Team player with the ability to work well with diverse teams from multiple countries

-Experience with Microsoft Office tools, particularly expertise in some of the more complex functionality in Excel to look up and manipulate data.

-Ability to learn internal HP catalog infrastructure/systems

* Hewlett-Packard (Information Technology and Services) [desde 11/2011]: -Responsable de generar desde cero los reportes de gestión que miden los Niveles de Servicios (SLA’s) involucrados en cada servicio.

-A cargo de generar, interpretar, analizar reportes diarios, semanales, mensuales, cuatrimestrales y Ad Hoc para medir la calidad del servicio y oportunidades de negocio de cada uno de los clientes, reportando a los Managers y Supervisores del Global Service Desk.

-Monitoreo de las Evaluaciones de Performance de los Empleados que dan soporte telefónico dentro del GSD.

-Responsable de mantener la calidad e integridad de la información que se presenta en los reportes, analizando continuamente la información que previene de las herramientas, detectando anomalías.

-A cargo de plasma la información de los reportes en presentaciones de PowerPoint, ya sea para los reportes pactados Mensuales de cada uno de los clientes, o a pedido por algún Gerente ó Supervisor.


-AVAYA, Armit HP, Help Desk HP, Open View (OVSD), Virtual Tech, Service Center, Remedy, Digital Workflow, GESTAR.

Herramientas de trabajo:

- Microsoft Excel Avanzado: Fórmulas, Tablas Dinámicas,  conocimiento avanzado de Macros y SQL que permiten automatizar y acelerar el trabajo.

- Microsoft PowerPoint Avanzado.
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Last login: 2 years ago

Joined: 3 years ago

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Profile level: Iron

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