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Empresa del grupo Telefónica del rubro de Telecomunicaciones.
Abril 2011- ACTUALIDAD
Jefatura de Lucha contra el Fraude – Supervisión de Detección de Fraude y Gestión Documentaría
•Análisis de expedientes y escenarios de contratación de líneas telefónicas móviles para la detección de fraude por suscripción, en función a las normativas y procesos comerciales establecidos por el cliente interno.
•Detección e informe al cliente interno de modalidades de fraude suscripción empleados por terceros en perjuicio del cliente.
•Diseñar, planificar, liderar y ejecutar los proyectos de mejora con mayor relevancia desde el punto de vista de optimización del servicio y eficacia del mismo.
•Elaboración de informes para el recupero de penalidades por parte del cliente.
•Elaboración de propuestas para la venta de nuevos servicios.
•Gestión de servicios de cara al cliente.

HG - COLSULTORES
Octubre 2010 – Enero 2011
Destacada a Telefónica Gestión de Servicios Comerciales
•Análisis de expedientes de alta de líneas telefónicas detectadas como NPNF en el Negocio de Telefonía Fija para la detección de fraude por suscripción.

TELEFÓNICA SERVICIOS COMERCIALES S.A.C
Empresa del grupo Telefónica del rubro de Telecomunicaciones.
Marzo del 2008 – Setiembre del 2009
Asesor Comercial en Multicentro Tarapoto
•Atención de cliente en soluciones de venta y postventa de los productos y servicios de Telefónica del Perú,logrando la fidelización y la preferencia por nuestros servicios y productos como marca
•Supervisión temporal de atención al cliente en Multicentro Tarapoto
•Supervisión temporal de Agencias y Puntos de Ventas de la Región San Martin.

TELEATENTO DEL PERU SAC
Empresa del grupo Telefónica del rubro de Telecomunicaciones.
Julio del 2007 – Noviembre del 2007
Ejecutivo de Ventas
•Fidelización de los clientes a través de firmas de presuscripción en el cual los clientes elijan a Telefónica del Perú como su operador de larga distancia.

TELEFONICA SERVICIOS COMERCIALES S.A.C
Empresa del grupo Telefónica del rubro de Telecomunicaciones.
Diciembre del 2006 – Febrero del 2007
Digitadora de ATIS - AC
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