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Especialista en Customer Experience
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WOW CX
Directora de Proyectos
Relevamiento de objetivos, seguimiento de proyectos E2E con foco CX, Voz del Cliente, Voz del Empleado, Benchmark, Estrategia CX. Metodologías Top-down y bottom-up. Procesamiento y análisis estadísticos con relevamiento de accionables para la mejora de KPIs. Seguimiento y control de tableros BI. Preparación y presentación ejecutiva de informes de resultados para Argentina y México.

Consumer in Touch
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